NHTSA ID Number: 10120637
Manufacturer Communication Number: AOS-16-05
TSB/Document Date: 2017-10-25
Summary
This document describes the preparation, license and security certificate processes required prior to installing ODIS Service diagnostic software on eligible diagnostic laptop and tablet devices. These instructions apply to the preparation of brand new diagnostic laptop and tablet devices. Supersedes AOS-15-11 due to revised information.
Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Number: AOS-16-05
Subject: ODIS Service Installation Phase 1 - Preparation &
License Request Instructions (eShop)
Date: Mar. 21, 2016
Supersedes AOS-15-11 due to revised information.
Table of Contents
Page
Section
1.0
Introduction
2
1.1
General Information - MUST READ!
2
1.2
Preparation Overview
2
1.3
License & Certificate Processes Overview- MUST READ!
2
2.0
Preparation
3
2.1
Diagnostic Device Hardware & Network Prerequisites
3
2.2
Supplementary Materials
3
2.3
Assign Device ID
4
2.4
Prepare License & Certificate Storage Folders
4
3.0
License Process
5
3.1
Request License (eShop)
5
3.2
Download & Store License
14
4.0
Security Certificate Process - MUST READ!
4.1
Request Security Certificate (eCRMS)
4.2
Download & Store Security Certificate
4.3
18
18
22
®
Import Security Certificate to Windows
24
Notes:
• Please read these instructions carefully and in their entirety before performing any
procedures. If you do not understand these instructions, arrange to have a qualified person
perform these procedures.
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.
Page 1 of 27
© 2016 Audi
of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
1.0 – Introduction
1.1 – General Information
This document describes the preparation, license and security certificate processes required prior to
installing ODIS Service diagnostic software on eligible diagnostic laptop and tablet devices. These
instructions apply to the preparation of brand new diagnostic laptop and tablet devices, i.e.: devices
where ODIS Service was NOT previously installed.
Instructions for the initial installation of ODIS Service are broken down into two separately-titled
instruction document “Phases”: Installation Phase 1 and Installation Phase 2. These Phase 1
instructions must be completed before proceeding with the Phase 2 instructions (also posted on
ServiceNet).
Checkboxes are provided throughout this document to note fulfilled prerequisites and completed sections.
1.2 – Preparation Overview
The preparation guidelines:
• Ensure diagnostic device eligibility for ODIS Service software installation and use.
• Physically identify individual diagnostic devices in workshop service.
• Suggest methods to store and manage the license and security certificate files after download.
1.3 – License & Certificate Process Overview
1.3.1 – License Request & Download
• An ODIS Service software license file must be requested, downloaded and stored. The file is then
retrieved and installed during the ODIS Service software installation process (Phase 2).
• License requests are submitted online via the eShop application administered by VWAG.
• License requests must be made using the diagnostic device on which ODIS Service will be
installed. This is necessary to associate the license with the unique hardware key of the device.
• Regardless if license requests are made for devices at a single-brand dealer or a dual-brand
dealer, only one license file is needed per device. The license file determines the brand-specific
diagnostic data that is installed and updated.
• Each license request is reviewed by VWGoA and approved or denied as applicable.
• When approved, a license approval notification email is sent to the email address entered in
the request. Please ensure that a valid email address is entered in the request. VWGoA and
VWAG are not responsible for misdirected license approval notification emails.
• License requests submitted before 1:00 PM EST are typically approved within three hours.
License requests submitted after 1:00 PM EST may take up to one business day for approval.
• License files must be downloaded from eShop directly to the diagnostic device, backed-up,
and then installed during the ODIS Service software installation process (Phase 2).
Page 2 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
1.3.2 – Security Certificate Request, Download & Import
• A security certificate file must be requested, downloaded and stored. The file is then retrieved and
imported to a Windows® certificate store before the ODIS Service software installation process.
• The certificate enables the authorized download, installation and update of ODIS Service software
from a Volkswagen AG (VWAG) web-server, and allows diagnostic functions that require secure
online communication with various VWAG Group services.
• Certificate requests are submitted online via the eCRMS application administered by VWGoA. A
request form must be printed, signed and faxed to VWGoA.
• Certificate requests include entering the diagnostic devices’ unique hardware key (determined
during license request process) in the request form. This is necessary to associate the certificate
with the dealership and the devices’ hardware key.
• Regardless if certificate requests are made for devices at a single-brand dealer or a dual-brand
dealer, only one security certificate is needed per device.
• Each certificate request is reviewed by VWGoA and approved or denied as applicable.
• When approved, a certificate approval notification email is sent to the email address entered
in the request. Please ensure that a valid email address is entered in the request. VWGoA is not
responsible for misdirected certificate approval notification emails.
• Certificate requests are typically approved within one business day.
• Certificate files must be downloaded from eCRMS directly to a backup USB flash drive,
copied to the diagnostic device, and then imported to Windows.
2.0 – Preparation
2.1 – Diagnostic Device Hardware & Network Prerequisites
Windows 7
Device must have functional USB ports.
Network connection via Ethernet cable or WLAN enabled.
Antivirus software temporarily disabled (where applicable).
Device connected to A/C power adapter and booted to Windows desktop.
Diagnostic tablets: Connect USB mouse and keyboard for easier input.
2.2 – Supplementary Materials
Error-free license and certificate process management relies on identifying all diagnostic devices in
service and safely storing these files until they are needed. To enable this, obtain the following:
Self-adhesive labels. (Optional: permanent marker.)
USB Flash Drive (for license & certificate file backups).
Page 3 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.3 – Assign Device ID
We suggest assigning a device ID using the following method:
1. Apply a self-adhesive label to the diagnostic device in a clean, conspicuous area.
2. Mark the new devices’ model designation along with a numeric descriptor on the label (or directly to
the device with permanent marker) as per the following suggestions:
•
6150C_1, 6160A_1 (The underscore 1 indicates only one of each device is in service).
•
6150C_1, 6150C_2, 6150C_3 etc. (The underscore numbers indicate more than one of the
same device are in service).
2.4 – Prepare License & Certificate Storage Folders
We suggest the following method to prepare primary and backup storage folders. These serve to
organize and store the license and certificate files and record the device hardware key for future use.
1. Create the primary storage folder on the Windows desktop of the diagnostic device: Right-click >
New > Folder
2. Name this folder with the device ID assigned as per Section 2.3. This folder will be referenced
throughout the remaining instructions as the “device folder”.
3. Open the device folder and create two subfolders: Name the subfolders “License” and
“Certificate” respectively.
4. Create a Text document in the device folder: Right-click > New > Text document. Save the empty
text document as: “Hardware Key”.
Example: Illustrated below is a device folder created for a device identified as “VAS 6150C_1”:
5. Insert the backup USB flash drive into an available port on the diagnostic device.
6. Select and Copy the primary device folder to the backup USB flash drive directory.
7. Leave the backup USB flash drive connected with its directory accessible.
8. Minimize the primary and backup device folder windows.
Preparation steps completed. Proceed to Section 3.0 – Page 5
Page 4 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.0 – License Process
3.1 – Request License (eShop)
Prerequisites:
Person performing the request has access permission to the eShop application on vwhub.
(Permission must be granted by the dealership Systems Administrator.)
All Section 2.0 - Preparation steps completed!
Backup USB flash drive with device folder on hand.
The diagnostic device on which ODIS Service will be installed must be used to make the
license request.
1. Launch Internet Explorer
2. Logon to accessaudi
3. From the Related Links menu, select Service
4. From the submenu, select the link to ODIS – eShop
Notes:
• First time users of eShop are prompted to register first before proceeding. Click the
Registration icon and fill in the required information.
When done, select the Register button, confirm the entered information, and then select Back to
home page.
• The eShop process screenshots illustrated on the following pages are for a dual brand dealer
request. Persons logging on to eShop from a single brand dealer will not see additional brand
selection and entry fields.
• Separate Dual-brand and Single-brand instruction callouts are included in the following
instructions steps where necessary.
• Dual-brand dealers must ALWAYS select BOTH the Audi and Volkswagen “Brand
products” during the request process!
(cont.)
Page 5 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. Click the Products Overview Icon:
6.
Select Offboard Diagnostic System Service via the Information Action arrow icon:
(cont.)
Page 6 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Click the shopping cart icon (
applicable to your dealership:
) for a chosen brand. Wait a moment, and then proceed as
Single-brand dealer: Select To the shopping basket:
Dual-brand dealer: Click the additional brand shopping cart icon. Wait a moment, and then
select To the shopping basket:
(cont.)
Page 7 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
8. Click To the order:
DO NOT change the Quantity dropdown value ( 1 ).
9. Click the hardware key icon (
) for a brand product as illustrated:
(cont.)
Page 8 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
10. Select Run:
11. If this prompt appears, select Run:
12. Select OK. The alpha-numeric hardware key is saved in Windows “clipboard” memory:
13. Right-click a Hardware key entry field for a Brand product and Paste the saved hardware key into the
field as illustrated:
(cont.)
Page 9 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
14. Right-click the computer name field and Paste the hardware key into the field as illustrated:
15. Dual-brand dealers: Repeat steps 13 & 14 to complete both entry fields for the additional brand:
(cont.)
Page 10 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
16. Minimize the Internet Explorer window with the current eShop session.
17. Restore the primary (desktop) AND backup (USB) device folder windows and Open each of their
prepared Hardware Key text documents:
18. Paste the hardware key (saved in clipboard memory) into both of the Hardware Key documents.
19. Save and Minimize the documents.
20. Minimize both device folder windows.
21. Restore the Internet Explorer window with the current eShop session.
22. Confirm that the hardware key appears in All Hardware key AND computer name entry fields as
illustrated, and then select To the order:
ATTENTION!
The hardware key entered in the computer name field is used by VWGoA to validate license
requests. The computer name field(s) MUST contain the hardware key! If data other than the
hardware key is entered in the computer name field, the license request will be denied!
(cont.)
Page 11 of 27
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
23. In the Order information section, accept the general terms of business by placing a checkmark:
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