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14. Select Start.

Step
14

Figure 8D
15. Confirm “Off” is displayed in the Current status field.

Step
15

Figure 9D

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Save VIN Data
1. Select SAVE VIN DATA.
2. Select Start.

Step
1

Step
2

Figure 10D
3. Select Start.

Step
3

Figure 11D
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4. Select End.

Step
4

Figure 12D

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Remove the TCU from the Vehicle.

1. Remove both the left and right center console side
finishers.
NOTE: Driver side shown In Figure 13D and 14D.
Passenger side similar.

Center console
side finisher

Figure 13D

2. Confirm that the metal clips for the left and right center console side finisher are in place.


If the clips were detached, remove them from the center console and reattach to the center console
side finishers.

Metal clips

Figure 14D

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3. With the Parking brake set, place the shift selector
into “neutral” (N).

Shift knob

4. Remove the shift knob as follows:
Console lid
assembly

Figure 15D

Retaining clip

a. Pull the shift boot collar down (Figure 16D).
b. Remove the retaining clip (Figure 16D).
c. Replace the retaining clip back onto shift knob.
Shift boot
collar

Figure 16D

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Console upper
finisher

5. Remove the console upper finisher as follows:
a. Raise the console lid assembly (partially
shown in Figure 15D).
NOTE: Figure 17D is shown with the console
lid assembly raised.

Figure 17D

Console upper
finisher
b. Lift the console upper finisher at the rear to
start to unclip it from the center console
assembly.
c. Work forward to detach each clip and remove
the console upper finisher.

Figure 18D
6. Remove the two screws (Figure 19D) that retain the console finisher assembly (Figure 20D on page 67)
that are to the left and the right of the seat heater buttons, under the audio controls.

Figure 19D
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7. Remove the console finisher assembly from center
console assembly as follows:

Console finisher
assembly

a. Lift the rear of the console finisher assembly
gently with equal pressure, as shown in Figure
20D, to detach all clips.
b. Lift the console finisher assembly off of the
shift selector.
Figure 20D
c. Disconnect all harnesses attached to the console finisher assembly (Figure 21D).
d. Disconnect the harness from the console finisher assembly to shift selector assembly (Figure 21D).

Disconnect harnesses

Shift selector assembly

Step 7d

Figure 21D

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8. Remove the instrument finisher C (Figure 23D) and instrument finisher D (Figure 22D):
a. Gently detach the bottom of each instrument finisher (“Pull here to start” in Figure 22D and 23D) by
pulling toward the rear of the vehicle.


Only pull far enough to unclip from the instrument panel.

b. Open a gap between the instrument finisher and the instrument panel so that enough space is present
to allow a finger to be inserted into the gap just below the vents (Figure 22D).
c. Remove both instrument finishers one at a time.

Instrument
finisher D

Instrument
finisher C

Pull here to start

Pull here to start
Figure 22D

Figure 23D

9. Remove the integral switch (Figure 24D) as follows:
a. Remove the two screws at the bottom of the integral switch (Figure 24D).

Integral switch

Two screws

Figure 24D
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b. Pull the integral switch away from the
instrument panel at the bottom and then down
to detach upper clip (Figure 25D).

Figure 25D

c. Disconnect the three harness connectors
(Figure 26D) attached to the integral switch.

Figure 26D

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10. Remove the A/V & NAVI control unit assembly (Figure 27D):
a. Remove the four screws that attach the A/V & NAVI control unit assembly to the instrument panel.

A/V & NAVI
control unit
assembly

Four screws

Figure 27D

A/V & NAVI
control unit
assembly
b. Pull the A/V & NAVI control unit assembly
straight back to gain access to attached
harness connectors.
c. Disconnect all harness connectors from the
rear of the A/V & NAVI control unit assembly.

Figure 28D

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11. Remove four T20 screws and remove the TCU from the A/V & NAVI control unit assembly (Figure 29D).

A/V & NAVI control unit assembly

T20 screws

TCU

Figure 29D

TCU
Bracket

12. Remove the two brackets from the original TCU
and transfer to the new TCU (Figure 30D).


Each bracket is attached by two T20 screws.



The brackets are left and right specific,
transfer one side at a time.



One side shown in Figure 30D. The other side
is similar.

T20 screws
Figure 30D

Proceed to “Deactivate the Old TCU and Activate the new TCU” on the next page.

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Deactivate the Old TCU and Activate the new TCU
Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
1. Collect and have ready the following information:
 VIN.
 International Mobile Equipment Identity Number (IMEI) of the original TCU. This
number is located on the TCU.
 IMEI Number of the replacement TCU. This number is located on the TCU.
 Serial Number of the replacement TCU. This number is located on the TCU.

LABEL ON TCU

Figure 31D
2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “1” and listen for additional
applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.)
NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center
agent is unable to assist with matters unrelated to TCU activation and deactivation.
During this call:
 You will be asked for your name, dealership name, and all of the information collected in step 1.
 The Support Center agent will deactivate the original TCU and activate the replacement TCU.
IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will
not be able to communicate with the Infiniti Connection Global Data Center.
Infiniti Connection Call Center – Hours of Operation (Central Time Zone)
Monday – Friday: 7AM – 10PM

Saturday: 8AM – 5PM

Special Holiday Hours:
Closed Thanksgiving, Christmas, and New Year’s Day
Christmas Eve: 7AM – 7PM
New Year’s Eve: 7AM – 7PM
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Install Replacement TCU
1. Install the replacement TCU into the vehicle and reassemble in the reverse order of disassembly.
Turn TCU ON
1. Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 57, to turn the TCU ON and then
confirm the Current status field shows “On”.
IMPORTANT Leave the vehicle ignition ON until the Telematics icon turns white and is not crossed out as
shown in Figure 32D.

Figure 32D
Write VIN Data
1. Select WRITE VIN (SAVED DATA).
2. Select Start.

Step
1

Step
2

Figure 33D
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3. Select Start.

Step
3

Figure 34D
4. Select End.

Figure 35D

Step
4

IMPORTANT:
 Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If DTCs are checked
prior to this a U1000 may be stored.
 After writing VIN to new TCU, confirm SOS light on overhead console is illuminated solid.

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Infiniti Owner Portal Login and Infiniti Connection Subscription Confirmation Instructions:
Owners must follow these instructions to confirm their participation in the complimentary trial for Infiniti
Connection Plus telematics service.
a. Log onto the Infiniti Owner Portal, if not already enrolled, the client will need to create an account and
add their vehicle to their personal garage, then click on the Infiniti Connection button.


The client will be directed to the Infiniti Connection web portal where they should click the “Enroll
Now” button.

b. The primary subscriber tab will open and be pre-populated if the client was previously enrolled in Infiniti
Connection, otherwise, the client will need to enter their information and click “Next”.
c. The Package Selection page will appear where the complimentary 12-month Infiniti Connection Plus
package information will be pre-populated. No credit card is required to continue, but the client may
elect to automatically renew after the complimentary subscription by providing payment information,
then click “Next”.
d. The client will be presented with their selection summary and asked to confirm the Terms & Conditions
of participation. This will complete the confirmation and services will be active.
e. If the client has not already done so, assist the client in downloading the Infiniti Connection companion
app from either the App Store or Google Play.
f.

For assistance with this process, you and your clients can contact Infiniti Owner Services at 1- 855444-7244.

5. Procedure is complete.

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CLAIMS INFORMATION
Submit a CM line claim using the following claims coding:
M37, M56, and Q70
SERVICE COMM (“CM”)

DESCRIPTION

OP CODE

FRT

PC451

Replace Telematics Control Unit
($299 Co-Pay)

PC4511

0.6 hrs.

PC452

Replace Telematics Control Unit
($149 Co-Pay)

PC4521

0.6 hrs.

PC454

Replace Telematics Control Unit
(Dealer Action Unit – No Co-Pay)

PC4541

0.6 hrs.

JX35 and QX60
SERVICE COMM (“CM”)

DESCRIPTION

OP CODE

FRT

PC451

Replace Telematics Control Unit
($299 Co-Pay)

PC4512

1.1 hrs.

PC452

Replace Telematics Control Unit
($149 Co-Pay)

PC4522

1.1 hrs.

PC454

Replace Telematics Control Unit
(Dealer Action Unit – No Co-Pay)

PC4542

1.1 hrs.

QX56 and QX80
SERVICE COMM (“CM”)

DESCRIPTION

OP CODE

FRT

PC451

Replace Telematics Control Unit
($299 Co-Pay)

PC4513

1.1 hrs.

PC452

Replace Telematics Control Unit
($149 Co-Pay)

PC4523

1.1 hrs.

PC454

Replace Telematics Control Unit
(Dealer Action Unit – No Co-Pay)

PC4543

1.1 hrs.

Q50
SERVICE COMM (“CM”)

DESCRIPTION

OP CODE

FRT

PC451

Replace Telematics Control Unit
($299 Co-Pay)

PC4510

1.3 hrs.

PC452

Replace Telematics Control Unit
($149 Co-Pay)

PC4520

1.3 hrs.

PC454

Replace Telematics Control Unit
(Dealer Action Unit – No Co-Pay)

PC4540

1.3 hrs.

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