NHTSA ID Number: 10120545
Manufacturer Communication Number: ITB17-007
TSB/Document Date: 2017-10-25
Summary
CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT This bulletin applies to vehcile equipped with navigation systems only. SERVICE INFORMATION On February 26, 2016 Infiniti
announced that it was sending a reminder notification to clients affected by AT&T?s planned discontinuation of the 2G cellular network. In June 2016, Infiniti communicated instructions to retailers to update new vehicles in their inventory with 3G compatible telematics control units. At this time, Infiniti is beginning the process of making 3G compatible hardware available to owners of affected vehicles as identified above. This upgrade may require an owner to make a co-payment in order to receive the 3G hardware update. Please refer to the Claims Information below to determine if an owner co-pay is required. This client satisfaction initiative includes both the hardware upgrade and a complimentary one-year subscription to Infiniti Connection Plus telematics service; this does not apply to PC454 (see page 2 for details). You MUST use Service Comm to confirm bulletin Applicability. NOTE: - Vehicle eligibility will be viewed on the second page of Service Comm. This activity is not displayed on the main page of Service Comm because it is optional for customers to participate. - Vehicles without Navigation are ineligible as they are not equipped with TCUs. Retailer?s Responsibility It is the retailer?s responsibility to check SERVICE COMM using the appropriate Service Comm I.D. for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
6. Install the replacement TCU in the vehicle (page 40).
7. Turn ON the replacement TCU using C-III plus (page 40).
8. Write the VIN DATA using C-III plus (page 40).
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Turn OFF the TCU
1. Connect the C-III plus VI to the vehicle.
2. Set the parking brake.
3. Turn the Ignition ON, but do not start the vehicle.
4. Launch C-III plus on the CONSULT PC.
5. Select Diagnosis (One System).
Step
5
Figure 1B
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6. Select TELEMATICS on page 2 of the “All systems” list.
Step
6
Figure 2B
7. Select Work support.
Step
7
Figure 3B
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8. Select TCU ACTIVATE SETTING.
9. Select Start.
Step
8
Step
9
Figure 4B
10. Select Start.
Step
10
Figure 5B
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11. Select Off to turn OFF the TCU.
12. Select End.
Step
11
Step
12
Figure 6B
13. Select Start.
Step
13
Figure 7B
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14. Select Start.
Step
14
Figure 8B
15. Confirm “Off” is displayed in the Current status field.
Off
Step
15
Figure 9B
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Save VIN Data
1. Select SAVE VIN DATA.
2. Select Start.
Step
1
Step
2
Figure 10B
3. Select Start.
Step
3
Figure 11B
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4. Select End.
Step
4
Figure 12B
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Remove the TCU from the Vehicle
1. Remove both left and right center console upper
side finishers.
NOTE: Driver side shown in Figure 13B and 14B.
Passenger side similar.
Center console
upper side finisher
Figure 13B
2. Confirm that the metal clips for the left and right upper center console side finisher are in place.
If the clips were detached, remove them from the center console and reattach to the upper center
console side finishers.
Metal clips
Figure 14B
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Center console
side finisher
3. Remove both center console side finishers.
NOTE: Driver side shown in Figure 15B.
Figure 15B
4. Confirm that the plastic clips for the left and right center console side finisher are in place.
If the clips were detached, remove them from the center console and reattach to the center console
side finishers.
Driver side
Plastic clip
Plastic clip
Passenger side
Figure 16B
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Shift knob
5. Remove the shift knob:
Figure 17B
Retaining clip
a. Pull shift boot collar down (Figure 18B).
b. Remove retaining clip (Figure 18B).
Shift boot
collar
Figure 18B
c. Replace retaining clip back onto shift knob
(Figure 19B).
Figure 19B
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6. Remove the left and right side screws that retain the shift selector finisher.
Four on driver’s side (Figure 20B).
Five on Passenger side (Figure 21B).
Shift selector finisher
Driver side screws
Passenger side screws
Figure 20B
Figure 21B
Front console tray
7. Remove one retaining screw and then unclip the
front console tray from the center console
(Figure 22B).
Retaining screw
Figure 22B
8. Disconnect the harness connector from the 12 volt
power receptacle (Figure 23B).
Leave harness attached to the center console.
Harness connector
Figure 23B
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9. Remove the shift selector finisher:
a. Place a clean shop towel over the front of the
shift selector finisher (Figure 24B).
Figure 24B
b. Lift the shift selector finisher at the rear.
c. While lifting the shift selector finisher,
disconnect the four harness connectors
exposed at the rear of the center console
(Figure 25B).
d. Separate the shift selector finisher from the
center console.
Figure 25B
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10. Remove the center console rear finisher:
Six hidden clips (Figure 26B).
Center console rear
finisher
Figure 26B
Center console lid
Center console
rear finisher
a. Lift center console lid.
b. Release six clips by gently pulling at the top of
the center console rear finisher toward the
rear of the vehicle.
Figure 27B
c. Lay the center console rear finisher on the
vehicle floor.
d. Disconnect the two attached harness
connectors (Figure 28B).
Center console
rear finisher
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Figure 28B
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11. Remove the two mounting bolts at the bottom rear of the center console (Figure 29B).
Driver’s side shown. Passenger side similar.
Reassembly torque: 5.5 N•m (0.56 kg-m, 49 in-lb.)
Figure 29B
12. Remove one mounting screw from the driver’s side and one from the passenger side of the center console
(Figure 30B)
Driver side screw
Passenger side screw
Figure 30B
13. Disconnect the three harness connectors on the
passenger side center console.
Do not unclip harnesses from center console.
Harness
connectors
Figure 31B
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14. Unclip the harness from the shift selector assembly (Figure 32B).
Figure 32B
Step
17b
15. Remove the center console (Figure 33B).
a. Gently lift up,
b. and then rearward.
Step
17a
Figure 33B
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16. Remove the four nuts that attach the shift selector assembly to the center console brace (Figure 34B).
NOTE: Top left nut is hidden in Figure 34B.
Reassembly torque: 7 N•m (0.7 kg-m, 62 in-lb.)
17. Unclip the two harness clips shown in Figure 34 attached to the center console brace.
Shift selector
assembly
Nuts
Harness clips
Figure 34B
Harness clips
18. Unclip the three harness clips from the center
console brace shown in Figure 35B.
Shift selector
assembly
Figure 35B
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Shift selector
assembly
19. Lift the shift selector assembly away from the
center console brace and lay it on the driver’s side
floor (Figure 36B).
Figure 36B
20. Unclip the two harness connectors shown in
Figure 37B from the driver’s side of the center
console brace.
Harness clips
Figure 37B
Harness
connectors
21. Unplug the two harness connectors that were
unclipped in step 22B and shown in Figure 38B.
Figure 38B
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Around view
monitor control unit
Top screw
(not shown)
22. Remove the around view monitor control unit from
the center console brace (Figure 39B).
a. Disconnect the harness connectors from the
around view monitor control unit.
Bottom
screws
b. Remove one top screw (not shown) and two
bottom screws.
Harness
connectors
Figure 39B
23. Remove the two bolts and one nut on the driver’s side of the center console brace.
Reassembly torque: 7 N•m (0.7 kg-m, 62 in-lb.)
Nut
Bolts
Figure 40B
24. Remove the two bolts and one plastic clip on the passenger side of the center console brace.
Reassembly torque: 7 N•m (0.7 kg-m, 62 in-lb.)
Plastic clip
Figure 41B
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25. Lift the center console brace up at the rear and
then remove.
CAUTION: The center console brace may have
some sharp edges. Use care when removing it.
Center console
brace
Figure 42B
Adapter duct
26. Push the adapter duct forward to detach from the
rear blower unit assembly and then remove.
Figure 43B
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Rear blower
unit assembly
27. Unbolt the 3 bolts that retain the rear blower
unit assembly (Figure 44B) and then move it to
gain access to the “Telematics Control Unit”
(TCU).
Bolts
NOTE: Do not disconnect harnesses to the
rear blower unit assembly.
Reassembly torque:
7 N•m (0.7 kg-m, 62 in-lb.)
Figure 44B
28. Disconnect the three harness connectors from the TCU (Figure 45B).
29. Unclip the antenna support clip from the TCU bracket (Figure 45B).
30. Unbolt the four bolts that attach the TCU to the vehicle floor (Figure 45B)
One bolt hidden in Figure 45B.
Reassembly torque: 10.1 N•m (1.0 kg-m, 7 ft-lb.)
Step 30
TCU
Step 31
Step 30
Step 32
Figure 45B
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31. Transfer the brackets from the old TCU to the new one.
a. Remove the two bolts that attach the front and rear TCU brackets; four total (Figure 46B).
b. Transfer the brackets to the new TCU and install bolts.
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TSB/Document ID: ITB17-007
Replacement Service Bulletin Number:
MFR Communication Date: 2017-02-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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