NHTSA ID Number: 10120542
Manufacturer Communication Number: ITB16-048
TSB/Document Date: 2017-10-25
Summary
VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT INTRODUCTION Infiniti
is conducting this voluntary service campaign on certain specific 2013 JX35 and 2014 QX60 vehicles to reprogram the TCM and, if needed, inspect and replace the CVT or CVT control valve. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti
has assigned identification number PC501 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.
Make sure to print page 1 of 7 (1 / 7).
This screen print is used for warranty documentation.
10. Select scroll arrow shown in Figure 3F.
Step 10
Screen print must
show the VIN
Example
Print page 1 of 7 (1 / 7)
Figure 3F
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ITB16-048
11. Select WRITE IP CHARA – REPLACEMENT AT/CVT and then Start.
Step 11
Figure 4F
IMPORTANT: When starting the calibration “write” procedure in C-III plus, and after selecting Start under
Work Support, the C-III screen may only blink.
If this occurs, confirm ASIST is closed and then perform step 11 above.
If there is still no change: reboot the CONSULT PC, keep ASIST closed, and restart this procedure
from step 1.
If error “STOPPED, no comm. with ECU” shows when trying to write calibration data, verify that the
vehicle is in park (P).
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ITB16-048
12. Select OK.
Figure 5F
13. Select My Computer.
Figure 6F
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ITB16-048
14. Select DVD/CD-RW Drive (F:)
Step 14
Figure 7F
15. Highlight the File and then select Open.
Figure 8F
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ITB16-048
16. Verify that the serial number (calibration file number) matches the numbers from step 2 on page 38 (see
Figures on pages 39 and 40).
If the numbers do not match, call TECH LINE.
17. Select Next.
NOTE: If error message “Stopped, No Comm with ECU” is displayed, confirm that the vehicle is in
Park.
Step 17
Step 16
(Example)
Figure 9F
18. Before selecting Start, follow the directions in Figure 10F.
Do not follow the directions on the C-III plus screen.
First:
IGN ON, ENG OFF
PRESS BRAKE PEDAL
SHIFT INTO REVERSE (R)
DEPRESS THROTTLE PEDAL ½
WAY AND HOLD
Then
SELECT START on the C-III plus
screen
Figure10F
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ITB16-048
19. Follow the on screen instructions.
Figure 11F
20. Follow the on screen instructions.
Make sure to put the
transmission in Park;
NOTE: a slight delay will occur before
“P” will display on the instrument cluster
Touch Start = Touch Write
Figure 12F
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ITB16-048
21. After Complete, select End.
Step 22
Step 21
Figure 13F
22. Select Home to return to the C-III plus home screen.
23. Perform steps 6 – 9, starting on page 41.
24. Attach the second screen print to the repair order.
NOTE: Screen prints are used for warranty documentation.
25. Go to the next page.
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ITB16-048
Clutch Point Learning (if valve body was replaced)
1. Start the engine.
2. With C-III plus, select TRANSMISSION > Work Support.
3. Select FWO CLUTCH POINT LEARNING.
4. Perform learning according to on screen instructions.
5. After completion in D position, perform in R position.
Select Learning (Drive Reverse Learning) Procedure (if valve body or CVT was replaced)
1. Set the parking brake.
2. Start the Engine.
3. Wait 5 seconds.
4. Shift to Neutral and wait more than 2 seconds.
5. Shift to Drive and wait for transmission engagement.
6. Repeat steps 4 and 5, ten (10) times.
7. Shift to Neutral and wait more than 2 seconds.
8. Shift to Reverse and wait for transmission engagement.
9. Repeat steps 7 and 8, ten (10) times.
10. Shift to Park and turn the ignition OFF.
Erase CVT Fluid Degradation Level Data
1. Turn the ignition ON.
2. With C-III plus, select TRANSMISSION > Work Support.
3. Select CONFORM CVTF DETERIORTN.
4. Touch Clear.
5. Clear any DTCs that may have set and then test drive the vehicle.
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ITB16-048
POWERTRAIN CALL CENTER (PCC) AUTHORIZATION
CVT Assembly Replacement Approval Procedures
If P17F0 is stored for CVT replacement:
a. Complete the Powertrain Call Center (PCC) CVT Preauthorization Form in ASIST.
b. Attach the C-III plus screen printouts showing the VIN and DTC to the Preauthorization Form.
c. Call the PCC for authorization at 800-973-9992 (opt 2).
If P17F1 is stored and CVT chain inspection indicates CVT assembly replacement is required:
a. Complete the PCC CVT Preauthorization Form in ASIST.
b. Attach the C-III plus screen printouts showing the VIN and DTC to the Preauthorization Form.
c. Attach the required video (15 seconds or less) to the CVT Preauthorization Form.
Failure to submit a continuous video showing evidence of chain slip and the VIN will cause
immediate denial of request for CVT unit replacement.
d. Call the PCC for authorization at 800-973-9992 (opt 2).
IMPORTANT: Make sure the video has a clear image of the VIN on the F.M.V.S.S. certification label
(VIN label).
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ITB16-048
PARTS INFORMATION
All of the parts listed below are only “if needed” per the details of this bulletin.
DESCRIPTION
PART Number
For 2WD
310CM-3WX0DRE
Remanufactured CVT Assembly
For 4WD
310CM-3WX0ERE
VALVE ASSEMBLY-CONTROL
31705-29X0C
(valve body) (1)
STRAINER ASSY-OIL,
31728-29X0D
AUTO TRANS
QUANTITY
1
1
1
O-RING; EXTERNAL OIL COOLER
Hose spring clamp
Transmission Cooler Cleaner
22180-9NB0A
16439-7S01D
999MP-AM006P (1)
2
2
As needed
GASKET-OIL PAN
BRACKET (for temperature sensor)
BAND (zip tie for sensor bracket)
SEAL-LIP
WASHER-DRAIN
SEAL, O-RING
(fluid filler plug gasket)
31397-1XF0D
31069-3VX0D
24224-3VX0B
31528-1XZ0A
11026-JA00A
1
1
1
1
1
31526-3VX0B
1
NS-3 CVT Fluid (2) (3)
999MP-NS300P
As needed
(1) Includes QR Label, CD-R, and Control Valve Assembly.
(2) For warranty repairs, Nissan
NS-3 CVT Fluid must be used. For customer pay repairs, Nissan
NS-3 CVT
Fluid or an equivalent is recommended.
(3) Order this item through the Infiniti
Maintenance Advantage program: Phone: 877-INF-IMA1 (877-463-4621).
Website order via link on dealer portal www.NNAnet.com and click on the “Maintenance Advantage” link
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ITB16-048
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
DESCRIPTION
Check DTCs, Check TCM Part Number
(ECM reprogram not needed)
OP CODE
FRT
PC5010
0.2 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Test Drive-OK (FWD/AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5011
0.4 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number, and
Replace CVT (FWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5012
10.5 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number, and
Replace CVT (AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5013
11.3 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Chain Inspection, and Replace CVT
(FWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5014
12.9 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Chain Inspection, and Replace CVT
(AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5015
13.7 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Chain Inspection, and Replace Valve
Body (2WD/AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5016
2.5 hrs.
PC501C
0.7 hrs.
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ITB16-048
CLAIMS INFORMATION continued
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
CAMPAIGN (CM) I.D. #
PC501
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Test Drive, and Replace CVT (FWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5017
10.7 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Test Drive, and Replace CVT (AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5018
11.5 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Test Drive, Perform Chain Inspection,
and Replace CVT (FWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC5019
13.1 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Test Drive, Perform Chain Inspection,
and Replace CVT (AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC501A
13.9 hrs.
PC501C
0.7 hrs.
DESCRIPTION
Check DTC's, Check TCM Part Number,
Perform Test Drive, Perform Chain Inspection,
and Replace Valve Body (2WD/AWD)
Perform TCM Reprogramming
(if needed)
OP CODE
FRT
PC501B
2.7 hrs.
PC501C
0.7 hrs.
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ITB16-048
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TSB/Document ID: ITB16-048
Replacement Service Bulletin Number:
MFR Communication Date: 2016-12-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE
MFR Component System:
MFR Component Subsystem:
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