Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2013-2014

All

All

All

All

Condition
58 14 01 July 25, 2014 2037792
Rattle Noise from the Right Rear Sliding Door While Driving Over Bumps
Note:
This bulletin applies to vehicles built on or after December 6, 2012
and on or before April 30, 2014

Technical Background
Rattle noise that sounds like metal against metal coming from the right rear sliding door area while driving over
bumps.
This bulletin involves modifying the rubber bumper located at the rear end of the right rear sliding door upper track.

Production Solution
th

Change in production April 30 2014.

Page 1 of 6
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Repair Procedure
1. Test drive the vehicle over bumps to verify that the rattle noise is coming from the right rear sliding door.
2. Pause the test drive, stopping the vehicle at a safe location such as a parking lot.

3. Open the right rear sliding door, remove the
rubber bumper (Fig. 1) from the rear end of
the upper door track and close the door.

Fig. 1 Remove Bumper

4. Continue test driving the vehicle over the same road conditions to determine if removal of the rubber bumper
eliminated the rattle noise.
A: YES the rattle noise was eliminated. >>> Continue to Step #5.
B: NO the rattle noise was NOT eliminated. >>> Reinstall the rubber bumper. This Bulletin does not apply. Further
diagnosis is required.

Page 2 of 6
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
5. Using a coarse file (2), remove 1 mm of material from
the rubber bumper surface (1) indicated in (Fig. 2).

Fig. 2 Modify Bumper

6. Install the modified rubber bumper to the vehicle.
Note:
In the following step, ensure the paper is not positioned or trapped between the door and a door seal
which will result in a false inaccurate tension resistance test.

1 - Position Paper
2 - Rubber Bumper
3 - Tension/Resistance Test

Fig. 3 Check Bumper Clearance

7. Hold a piece of paper (1) in front of the rubber bumper (2). Make sure fingers and hands are clear of the door
opening then shut the door while holding the paper in position (Fig. 3).
Page 3 of 6
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Note:
There is an intended design clearance of approximately 1.8 mm between the rubber bumper and the sliding door
inner panel.

8. Slowly pull the paper (3) while feeling for any tension or resistance on the paper during paper removal (Fig. 3).
If tension or resistance was felt while removing the slip of paper, that would indicate a contact interference
condition between the rubber bumper and the door inner panel.
A: YES, tension or resistance was felt. >>> Repeat the rubber bumper material removal Step #5 and retest B:
Clearance with the slip of paper until no tension or resistance is felt.
NO, tension or resistance was NOT felt. >>> Continue to Step #9.

9. With the upper track rubber bumper installed, test drive the vehicle to verify that the rattle noise has been
eliminated.

Page 4 of 6
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
This bulletin applies to vehicles built on or after December 6, 2012
and on or before April 30, 2014
All Routan pre and post road test, StarMOBILE and wiTECH time units are included in the labor operation.
Therefore, no road test time units will appear in the designated area within the warranty table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Routan

2013-2014

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type
Damage
HST

Damage Location
(Depends on Service No.)

CWM 2037792

002

Service Number:
Code
5865

0020

Parts Manufacturer

Routan

3)

Labor Operation : Bumper, Sliding Door Upper
HingeTrack - Verify Rattle Noise

1)

USM

2)

58650199 = 30 TU

(Result Step 4 B)
OR
3)

Labor Operation : Bumper, Sliding Door Upper
HingeTrack - Verify Noise and Modify Bumper

58650599 = 50 TU

Causal Part: Select Labor Operation

5865****
Diagnostic Time

GFF Time expenditure

01500000 = 00 TU max.

4)

NO

Page 5 of 6
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Road Test

01210002 = 00 TU
NO
01210004 = 00 TU

Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2037792” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 6 of 6
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.