A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.

Edition 95: July 21, 2014

Content


Offboard Diagnostic Information
System Service (ODIS Service) &
Windows XP – End of Support



DealerCONNECT/wiTECH
Password Expiration



ODIS GFF Feedback



Technical Bulletins



Pending Service Solutions



Tech Tips



Campaigns



Updates



Suggestions

Offboard Diagnostic Information System Service (ODIS
Service) & Windows XP – End of Support
Due to Windows XP End of Life (April 8, 2014), Volkswagen AG (VWAG) began optimizing and
testing ODIS Service software exclusively on VAS diagnostic devices with Windows 7, 64-bit
operating systems. During the transition from Windows XP to Windows 7, most existing Windows
XP devices remained able to perform ODIS Service functions and accept online updates.

Recently however, various constraints in the Windows XP operating system prevent improved
functionality and new features developed for ODIS Service on Windows 7 from working reliably
on Windows XP devices.
As a result, Volkswagen AG (VWAG) will no longer support ODIS Service functions on devices
with Windows XP.

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DealerCONNECT/wiTECH Password Expiration
Starting in July, your DealerCONNECT/wiTECH password will expire every 56 days. You will
need to logon to DealerCONNECT to choose a new password.
Note: wiTECH will not work with an expired password.

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ODIS GFF Feedback
Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback.
Because of your feedback, ODIS quality is improving with each new release. Some of the top
feedback contributors for last month are:
1. Lute Bustos
2. Donn Mihara
3. Rob Ounpuu
4. Mitchell Johnson
5. Phillip Briggs
6. Patrick Halverson
7. Rich Cervantes
8. Ben Fletcher
9. Tom White
10. Bryan Barks
11. Shawn Sun
The latest version for Volkswagen is:
Application v2.1.1 – Content v2.5.0.
There have been 69 issues verified as fixed so far in the latest release. Please make it a point to
update your tester as soon as possible.
Some of the top issues verified as fixed in the latest update are:




2013 Passat –
o

The check fuel system function can now be added to the test plan.

o

GFF function -Generate Readiness Code- can now be attached to the test plan.

2013 Touareg –
o

Instrument cluster functions are now selectable in the GFF select self test menu.

o

Error while checking EVAP canister system short test has been resolved.



2011 Jetta –
o

CBUA 2.5L engine, the readiness test has been restored in Guided Functions
and test plan updated.

o

Rear side airbag crash sensor -G257- component location document has been
corrected.

o

During vehicle identification, variants for 08-Air Conditioning and 77-Telephone
are now identified automatically.



2000-01 New Beetle – Function test for programming keys for Immobilizer 2 systems is
now functioning properly.



2003-05 New Beetle – Function test for programming keys for Immobilizer 3 systems is
now functioning properly.



2005 9M Jetta - Function test to program keys now available in Guided Functions.

Feedback by the Numbers – since August 2013


Total VW Feedback Received: 1699



Total VW Feedback Submitted: 678



Total VW Feedback Closed: 516

Note: Not all feedback that we receive can be submitted to the factory for resolution. An issue
may be rejected due to missing or incomplete information, out of date software, or because it is
a duplicate of an issue already submitted.
ODIS Application Update Information


ODIS Infomedia Integration- Since ODIS version 2.1.0, Elsa Pro content can be
accessed from within the ODIS application.



Saved diagnostic log sections can be expanded or collapsed for review and printing.



Stopped diagnostic sessions that are incompatible with the ODIS version on the tester
can be saved, printed or sent to GFF paperless.



Time units are now documented for function tests in the diagnosis log.

What To Do If You Have Trouble Using ODIS

Here are a few tips to try if you encounter problems running a function test in ODIS:


Verify that the vehicle information is correct.



Verify that the network connection is operational.



Verify that your tester software is up to date and configured properly.



Re-start the ODIS application.



Re-boot the tester.



If possible, try using another tester.



For vehicle issues (diagnostic issues, radio code, immobilizer, module adaptation, etc.)
open a ticket and call the Tech Helpline at (800) 678-2389 (VW) or (800) 388-2834
(Audi). The issue may be known and a workaround available.



For tester application issues (non-diagnostic), contact Diagnostic Tester Software Support
at (888) 896-1298.



Don’t forget to submit feedback as necessary.



When submitting feedback, please provide as much information as possible, including at
least one screen print of the problem or error and a thorough description of the issue.

Open ODIS Issues
1. Text Strings – A line (or lines) of text not translated correctly and displayed as text strings
– for example - No I18N: (080045218003de4f).(TXLABEL9). This issue has been
submitted and will be corrected in a future release of ODIS.
2. PinURL_11 error – the error message below is displayed:
Campaign: ERROR
Error ID: Infrastructure.Manufacturer.Backbone.ODS9219E
Error message: ODS9219E Infrastructure.VW online connection.Dealer portal: No URL
was found in the configuration data for the alias PinURL_11. The test is cancelled.
This issue should be resolved with the latest release of ODIS, but has not been verified as fixed. If
you encounter this error, please send a feedback including a diagnosis log and screen print. If
no feedback is received, the issue will be considered fixed and closed.
If you have any questions, comments or suggestions regarding this document, or about

submitting ODIS feedback, please email us at Diag-Feedback@vw.com. We will respond to all
inquiries.
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Technical Bulletins
01 14 14 - 2035464 MIL ON, Cylinder Contribution/Balance Faults Stored in
ECM Fault Memory P0263, P0266, P0269 and/or P0273
Model(s)

Year

Eng.
Code

Trans.
Code

From

To

Jetta, Jetta Wagon

2009

CBEA

All

All

All

Jetta Sedan

2010

CJAA

All

All

All

Golf, Jetta Sportwagen/Golf
Wagon

2010–2014

CJAA

All

All

All

Jetta (NF)

2011–2014

CJAA

All

All

All

Beetle / Beetle Convertible

2013–2014

CJAA

All

All

All

Diagnostic strategy for zero fuel calibration too sensitive. (See bulletin for
applicable fault codes) Note: DO NOT diagnose or replace components due
to injector contribution faults before performing the update function as
explained in this bulletin.
Production Solution: Software implemented into production.
28 14 03 - 2037386 MIL ON - Glow Plug Pressure Sensor Faults Stored in ECM
Fault Memory
Model(s)

Year

Eng. Code

Trans.
Code

VIN Range
VIN
From
Range To

Jetta, Jetta Wagon

2009–
2010

2.0L TDI
(CBEA,CJAA)

All

All

All

Golf, Jetta, Jetta
SportWagen

2010–
2014

2.0L TDI (CJAA)

All

All

All

Passat

2012–
2014

2.0L TDI (CKRA)

All

All

All

Beetle, Beetle

2012–

2.0L TDI (CJAA)

All

All

All

Convertible

2014

When diagnosing MIL ON with glow plug pressure sensor DTC’s it important to
perform diagnosis prior to replacing the glow plug.
Production Solution: Implemented into production.
40 14 05 - 2037509 Supersedes T. B. V401404 dated June 24, 2014 to correct
causal part in warranty table.
Clicking or Popping Noise from the Front Suspension after a Change in
Direction
Note: The symptom as described does not affect the customer’s ability to
control the vehicle.
Model(s)

Year

Eng. Code Trans. Code

Tiguan

2011–2015

All

All

VIN Range
From

VIN Range To

All

All

When accelerating after a change of direction (forward or reverse) a one-time
clicking or popping noise occurs in the front left or front right of the vehicle.
Production Solution: No production change required.
90 14 01 - 2037607 Erratic Oil Temperature Gauge
Model(s)

Year

Eng.
Code

Trans.
Code

VIN Range
From

VIN Range
To

Beetle, Beetle
Convertible

2014

All

All

All

All

The oil temperature gauge in the auxiliary instrument cluster (“additional
instruments”) and/or the oil temperature display in the instrument cluster MFI
operate erratically
Production Solution: Improved software introduced into production for model year
2015.

Pending Service Solutions
No new Pending Service Solutions this week.
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Tech Tips
No new Tech Tips this week.

Campaigns
40K9 - Front Stabilizer Links
Model(s) Year

Eng. Trans.
Code Code

Golf/GTI 2015

All

All

VIN Range From

VIN Range To

Verify the open
Campaigns/Actions
screen in Elsa

Verify the open
Campaigns/Actions
screen in Elsa

Due to insufficient torque performed at the factory during vehicle assembly, the
stabilizer link fasteners may loosen further over time. If this happens, there will be
considerable noise coming from the front of the vehicle. In rare cases, this can lead
to the stabilizer link detaching and interfering with the vehicle’s steering, leading to
an increased steering effort. Unexpected increased handling effort may lead to a
crash without warning.
REVISION 38B9 - Transmission Oil Cooler
Revision Summary - Added Golf MY 2015 for Canadian Market Only.
Model(s)

Year

Eng.
Code

Trans.
Code

VIN Range From

VIN Range To

Jetta, Beetle,
TorqueVerify the open
Verify the open
Beetle
1.8T
2014
Converter Campaigns/Actions Campaigns/Actions
Convertible,
Engine
Automatic
screen in Elsa
screen in Elsa
Passat
Golf
TorqueVerify the open
Verify the open
1.8T
(Canada 2015
Converter Campaigns/Actions Campaigns/Actions
Engine
Market Only)
Automatic
screen in Elsa
screen in Elsa
Due to a supplier material change during the production of the transmission oil
cooler, the O-ring seals in affected vehicles may be out of specification. If the Oring does not completely seal between the oil cooler and transmission, a fluid leak
may result. In the event of a leak, the fluid could contact a hot surface and result in
a vehicle fire.

Updates

No new updates this week.

Suggestions
Please send comments or suggestions to: vwoa.workshopinformation@vw.com
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information available at the time of printing and is subject to the copyright and other intellectual property rights of
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