Service
TL/SV/DL No. 066

Motorcycle/ATV Division

October 20, 2017

2014 - 2015 DL1000A/AA ECM SERVICE CAMPAIGNS 2A74 AND 2A75
Affected Models:

Certain 2014 - 2015 DL1000A/AA Models

Affected Departments:

Management, Service, Warranty, Parts, Sales

Suzuki has revised the engine control module (ECM) programming for certain 2014 - 2015 DL1000A/AA models
to prevent engine stalling when decelerating to a stop.
To ensure customer satisfaction, Suzuki Motor of America, Inc., is initiating a service campaign to replace the
ECM on affected motorcycles.
What your dealership will do:
1)

Verify the motorcycle requires repair by
checking its repair status in the Vehicle
Master Inquiry on Suzuki Connect (see
below). Also check the part number of
the current ECM to see if it needs to be
replaced. (See the chart on page 4.)

2)

If the repair is required, install the
modified ECM on affected 2014 - 2015
DL1000A/AA models at no cost to the
customer for labor or parts.

3)

Submit a warranty claim.

Affected Models
DL1000A/AAL4
DL1000A/AAL5

Model Year
2014
2015

VIN Range

JS1VU51A_E2100025 ~ JS1VU51A_E2102822
JS1VU51A_F2100011 ~ JS1VU51A_F2100500

Verify the motorcycle requires the repair:
Before performing the service campaign repair on a motorcycle, first verify the repair is needed. Check the
motorcycle's repair status by accessing the Vehicle Master Inquiry on the Suzuki Connect Service Menu. If the
repair needs to be performed, you will see the message, “CAMPAIGN NOT YET PERFORMED."
If you sold an affected motorcycle to a customer prior to receiving this bulletin, please contact the customer
immediately to arrange for the vehicle to be returned to your dealership for this service campaign repair.
If you have a question regarding motorcycle eligibility, contact your Suzuki Technical Service Manager (TSM)
or call Tech-Line at (714) 996-7480.
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What Suzuki Motor of America, Inc., will do:
During the week of October 23, 2017, Suzuki Motor of America, Inc., will mail notifications to owners of affected
motorcycles for whom we have information. The notice instructs the customer to contact a Suzuki dealer to
schedule an appointment for the service campaign repair.
Ordering parts:
●● You will be responsible for ordering the ECM for this service campaign. You must order an ECM using
the normal parts ordering procedure for each motorcycle.
●● If you have questions regarding your parts order, please contact National Parts Coordination at
(714) 854-2165.
PARTS ORDERING INFORMATION
Model

Part
Description

Part
Number

Quantity
Required

Campaign
Number

DL1000A/AAL4-L5 (E03*)

Control Unit, FI

32920-31J12-RX0

1

2A74

DL1000A/AAL4-L5 (E33*)

Control Unit, FI

32920-31J22-RX0

1

2A75

*E03 = U.S. Models
*E33 = California Models

Warranty reimbursement and claim information:
Submit a warranty claim for each service campaign repair immediately upon completion. This service campaign
requires you to file a warranty claim using ONE of the methods described below.
Suzuki Connect Short Campaign Claim: The Short Campaign Claim will reimburse you for the ECM and 0.3
hour labor.
CAMPAIGN 2A74 / 2A75 ECM REPLACEMENT
SUZUKI CONNECT SHORT FORM INSTRUCTIONS
CLAIM INFORMATION:
CLAIM NUMBER:

XXXXX,X (Dealer enters number)

ENTRY TYPE (Dealer chooses):

VIN, Model/Frame or Control/Sequence #

REPAIR DATE:

Enter date of repair

MILEAGE:

Enter mileage at repair date

CAMPAIGN NUMBER (choose one):

2A74 (E03), 2A75 (E33)

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Suzuki Connect Long Campaign Claim: The Long Campaign Claim will reimburse you for the replacement
parts and labor as authorized by your TSM.
CAMPAIGN 2A74 / 2A75 ECM REPLACEMENT
SUZUKI CONNECT LONG FORM INSTRUCTIONS
CLAIM INFORMATION:
CLAIM NUMBER:

XXXXX,X (Dealer enters number)

ENTRY TYPE:

VIN, Model/Frame or Control/Sequence # (Dealer chooses)

REPAIR DATE:

Enter date of repair

MILEAGE:

Enter mileage at repair date

CAMPAIGN NUMBER (choose one):

2A74 (E03), 2A75 (E33)

LABOR TIME (Choose one):

As authorized by your TSM

PARTS INFORMATION:
ADDITIONAL PARTS:

Additional parts as authorized by your TSM

AUTHORIZATION:

Only needed if additional parts or labor claimed

FAILURE DESCRIPTION:
DESCRIPTION OF DEFECT:

ECM Replacement

DESCRIPTION OF REPAIR

Performed service campaign repair per Service Bulletin

Repair procedure:
1)

Unlock the seat with the ignition key (1).

2)

Remove the seat.

3)

Disconnect the negative battery cable (1).

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4)

Remove the screws (1).

5)

Remove the tool holder (2) from the motorcycle.

6)

Check the ECM part number on the ECM
label (1), and refer to the chart below to
determine if the ECM needs to be replaced.

Current ECM P/N

Next Step

32920-31J10
32920-31J11
32920-31J20
32920-31J21

Replace the ECM – go to step 7.

32920-31J12
32920-31J22

The ECM does NOT need to be replaced. Re-install the removed parts –
go to step 9.

7)

Disconnect the ECM couplers (1) and remove
the ECM (2).

8)

Install the modified ECM (2) and connect the
couplers (1).

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9)

Attach the tool holder (1) to the hook (2) on the
front of the rear fender.

10) Install the tool holder (2) and tighten the
screws (1).

11) Install the negative (-) battery cable.

12) Install the seat.
13) Destroy and discard the ECM that was removed
from the motorcycle so that it cannot be used.
14) Check if the FI light turns on in the instrument
panel when turning the ignition switch ON. If the
FI light turns on, and then turns off after 2 - 3
seconds, the system is OK.
15) Check and adjust the clock on the instrument
panel.
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®

SUZUKI MOTOR OF AMERICA, INC.

SERVICE CAMPAIGN
2014 - 2015 DL1000A/AA ECM REPLACEMENT
October 27, 2017
Dear Suzuki Owner:
Suzuki has revised the engine control module (ECM) programming for certain 2014 - 2015 DL1000A/AA models
to prevent engine stalling when decelerating to a stop.
To ensure customer satisfaction, Suzuki Motor of America, Inc., is initiating a service campaign to replace the
ECM on affected motorcycles.
Our records indicate you are the current owner of an affected DL1000A/AA motorcycle included in this service
campaign.
Please contact your Suzuki dealer to schedule an appointment for the service campaign repair. Your Suzuki
dealer will install a new ECM in your DL1000A/AA motorcycle.
If you do not reside near the dealer where you purchased your DL1000A/AA, or you purchased your
DL1000A/AA from a private party, you can contact your nearest authorized Suzuki dealer to schedule an
appointment for the service campaign repair. You can obtain information about Suzuki dealers in your area
online at www.suzukicycles.com.
To save yourself time and travel, do not bring your DL1000A/AA to your Suzuki dealer until you have made an
appointment. Please be aware that no other condition or service is covered by this service campaign.
The cost of any additional service you ask your dealer to perform is your responsibility.
Customer reimbursement for prior repairs related to this service campaign:
If your motorcycle is included in this service campaign and you have paid for a replacement ECM, you may be
eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
●● Only repairs made to address the symptom that led to this service campaign are reimbursable.
Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be
reimbursed. Reimbursement will not be provided for routine scheduled maintenance.
●● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time
allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would
charge for the same repair.
●● An owner will not be eligible for reimbursement if the expenses for repairs are incurred more than 10
days after the date of this notice.
●● Reimbursement claims may also be excluded when adequate documentation is not submitted by the
claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

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To apply for reimbursement, contact Suzuki Motor of America's Customer Service Department at (714) 572-1490.
If you have any additional questions not addressed in this letter, please contact your Suzuki dealer, or you may
contact the Suzuki's Customer Service Department for assistance at (714) 572-1490. You will need to have
your Vehicle Identification Number ready when calling.
We apologize for any inconvenience this action may cause, but we are certain you understand Suzuki’s interest
in your satisfaction with your DL1000A/AA motorcycle.
Sincerely,
Suzuki Motor of America, Inc.

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