August-September 2017

On-Road
2017 CRF1000L/LD

Second Set-Up Instruction
Published
VIN ~000455 and Higher
A second Set-Up Instruction (SUI) for the 2017
CRF1000L/LD motorcycle is posted on iN. During
the 2017 model production, the crate packaging
was changed and the Set-Up Instructions revised
accordingly. The second SUI applies only to vehicles with VIN ~000455 and higher.

Important Set-Up Notice
VIN ~000455 and Higher
As indicated in the Set-Up Instructions (VIN
~000455 and higher) Front Wheel Installation procedure (page 8), the four shipping bolts must be
removed and discarded from the front brake calipers prior to front wheel installation. The shipping
bolts have a shiny finish and do not include thread
lock. To install the front brake calipers you must
use the 10 x 57 mm flange bolts, with pre-applied
thread lock, included in the loose parts kit.

All Models
Service Those Classics
While working on older motorcycles can sometimes be a losing proposition, having a strict policy
that arbitrarily excludes vehicles older than 10 years
may not only be leaving money on the table, it can
work against your dealership in the long run. Cultivating new service customers is never easy, so
don’t send one away just because their bike is old.
Now, more than ever, many motorcycle enthusiasts are riding older Honda motorcycles. Here are
some key points to consider when it comes to
servicing older motorcycles:

• Classic motorcycles are often owned by veteran
riders who have the means to support their
hobby. These riders often own multiple bikes.
• Veteran riders are the “go to” motorcycle guy
within their work and social circles. Take care of
them and they’ll send business your way.
• Take a moment to qualify the customer’s expectations before receiving their old bike into your
service department. Do a thorough walk around
and note any potential safety concerns. Discuss
with the customer the value of their bike versus
the potential repair bill. As there may be hidden
problems, prepare the customer for potential
expenses beyond their initial expectations.
• Many aftermarket parts distributors are expanding their offerings for older motorcycles. Make
sure your parts department is keeping current
with classic motorcycle parts offerings from the
industry.

The Warranty Corner
iN Warranty Connect For
Warranty Claim Reviews
Sometimes a Warranty Claim Review Form
(WCRF) is necessary to explain the circumstances
surrounding a claim in order to get it approved. In
the past, WCRF were submitted only by fax. Now,
with the addition of iN Warranty Connect we
encourage you to submit forms, and any supporting documents electronically.
Submitting review forms through Warranty Connect will speed up the review of your claim by
automatically creating a case with Honda Warranty that includes your supporting documents,
without the need for printing or faxing.
The WCRF is located on iN by following this path:
Service > Warranty and HondaCare > Policy and Reference Materials > Forms

Fill out the electronic form and then save it as a
file to your desktop or preferred folder. Once

logged on to Warranty Connect, attach the WCRF
along with the RO and any other supporting documents. Once submitted, you can monitor the status of your case using the new Recent Case
Status tool by following this path:
Service > Warranty and HondaCare > Recent Case
Status

Of course, if you prefer to fax the form and documents please do so through the Warranty fax
number: (310) 783-3270

The Training Corner
HondaPro Tech Training
The 2017–2018 HondaPro Technical Training
schedule is set and the Online University enrollment window is now open. These courses are
offered only to you, the authorized Honda Dealer,
to develop and maintain your technician’s knowledge, skills, and efficiency. Service Managers
should plan now to enroll Technicians at one of
five regional Honda Training Centers. Please enroll
early, as these classes fill quickly.

Open Training
5 consecutive days, Mon. - Fri. (9:00 am to 5:00 pm)
Choose from the following courses:
•
•
•
•
•
•
•

Routine Maintenance
Advanced Chassis and Suspension
Advanced Fuel Induction
Advanced ATV Service
Advanced Engine Service
Advanced SxS Service
Advanced Electrical Service

For the complete HondaPro Technical Training
schedule, log on to iN Online University by following this path:
iN > Online University > Training > Service Education
Information Guide > Current Training Schedule

Enrollment
iN Training Administrator rights are required to
enroll dealer personnel in Open Training Courses.
Check with your Service Manager or dealership iN
Administrator for enrollment details.

Service Management
Training
The Service System Techniques (SST) program is
designed to assist Service Managers and Service
Writers in developing systems to enhance customer
loyalty. It was developed with input from Service
Managers around the nation to help manage the
entire customer service transaction.
This course introduces scheduling systems and
effective customer communication.
By attending the Honda two-day SST course, Service Managers, Service Advisors, General Managers, and Dealer Principals will gain knowledge and
skills in the following areas:
• Reception &
Communication

• Write-ups &
Estimates

• Dispatching & Work
Performance

• Efficiency &
Productivity

• Quality Control

• Invoicing & Delivery

• Scheduling

• Time Management

• After-Service
Follow-Up

• Handling
Comebacks

Enrollment
SST seats are limited and available on a first-come
first-serve basis, so be sure to plan ahead.
To enroll in a SST class, you must first complete
the SST Computer Based Training (CBT) found on
iN Online University. For complete enrollment
instructions, follow the path below:
iN > Online University > Training > Service Education
Information Guide > Section 9: Introduction to Online
Enrollment

2017 SST Schedule
Columbus, OH: September 22–23, 2017
St. Louis, MO: October 3–4, 2017
Las Vegas, NV: October 12–13, 2017
Birmingham, AL: October 17–18, 2017
Portland, OR: November 15–16, 2017

THE WRENCH
©2017 American Honda Motor Co., Inc. All Rights Reserved. Published by: AHM Motorcycle Service Communications, 1919 Torrance Blvd., Torrance, CA 90501.
All suggestions become the property of American Honda Motor Co., Inc. Sending a suggestion gives American Honda permission to publish it without further
consideration. *The information in this article is for authorized Honda PWC or MUV dealers only (applicable only if a PWC or MUV article is included in the issue).
Editor: Robert Heilbron

E-mail The Wrench at EditorTheWrench@ahm.honda.com

MSN 16412 (1708)