= Make sure that the Jaguar Land Rover-approved diagnostic

equipment is connected to the internet at least once every 24

=» This procedure requires DVD149.05, Calibration File 269, and
InControl Touch Pro Software 004.03 (or later), and the Vehicle
Communication Interface (VCl) on the latest level as per VCl
Update Instructions available on TOPIx. If a DA VCI device is used

for the update, it MUST be on a firmware level of 63 or later.

=» F-PACE, XE, XF: this software update is split into two separate

procedures and it may require an update to the Gateway Control

QTY

Module (GWM) first, depending on the software level.

Battery support unit: it is extremely critical to use a battery support
unit and have a vehicle with a battery that has a good state of
health to start. The battery support unit must also be in proper
working condition to be able to supply 13v consistently. If the
voltage is compromised during the installation of software, the IMC

may switch 'OFF'.

The software transfer process can take some time; be patient. The
vehicle ignition will turn 'OFF' during this transfer which is normal -
do not touch the engine START/STOP button unless instructed to

do so.

Before commencing, make sure that the Infotainment screens
display the 'Home' screen with the ignition ‘ON’. If not (i.e. the
display screens show the leaper or the front screen is blank), lock
the vehicle and leave for 5 minutes, then unlock the vehicle.

Switch the ignition ‘ON’ and check the display screens again.

Once downloading it is extremely critical to NOT disturb the Data
Link Connector (DLC) connection. Any interruption in connection
between VCI and the DLC connection will result in a failure and

may not be recoverable.

NOTES:

F-PACE, XE, XF: after the GWM programming occurs, a functional
CAN reset is sent to the vehicle. The very next step in the process
then begins to run Variant Configuration to the IMC. If the
Technician is too fast and is pressing green 'tick' (/) boxes to push
the process along, the Variant Configuration process will fail as the
IMC is not fully booted. Anytime the tool is advising to 'turn the
ignition ON' the technician must pay attention and switch the
ignition 'ON' AND wait for the IMC to fully boot up. The IMC in
general takes 90 seconds for full operation. A good check point is
pressing the ‘Audio' button and then pressing the 'Source' button.

When the IMC is booted, all available sources will be displayed on

the Source Selection screen. At this time the continue button can

now be pressed.

= Ifa failure occurs when the retry is attempted, the technician must
switch the ignition back 'ON' and wait a minimum 90 seconds until

the IMC is booted up.

Connect the Jaguar Land Rover-approved battery support unit.

1 If required, remove the transit relay.

CAUTION:

Disconnect any customer USB devices that are connected in any of
the vehicle front and rear USB ports (as applicable) before
connecting the Jaguar Land Rover-approved diagnostic equipment
and commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land
Rover-approved diagnostic equipment, reconnect the customer USB

devices back to their original location.

Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle
and begin a new diagnostic session, the Jaguar Land Rover-approved
diagnostic tool will read the correct Vehicle Identification Number (VIN) for

the current vehicle.

Follow the Jaguar Land Rover-approved diagnostic tool prompts.
1 If the vehicle is not in Transit mode, go to the next Step.

2 If the vehicle is in Transit mode, set the vehicle to Normal

operation mode.

XF (X260) vehicles between Y24769-Y42791 only

If the hyperlink is not available, the application can be found as follows:

= Select the Service Functions session type.
= From the Car configuration management - Session active
car configuration option, update the vehicle Car
Configuration File (CCF) using ASBUILT data.

All vehicles

CAUTIONS:

= At the start of this process, the Jaguar Land Rover-approved diagnostic tool
will transfer a large number of files to the Jaguar Land Rover USB memory

device. These will then be transferred to the vehicle.

=" The Jaguar Land Rover-approved diagnostic tool may prompt ‘No Update
Required’ in the software resolution screen. This software does require

updating; select the green 'tick' (V) to continue the download.

NOTE:

The infotainment screen display will go blank or change color during this
update, this is normal behavior and is to be expected when the software is

being updated in the InControl Touch Pro control module.

If the hyperlink is not available, the application can be found as follows:
1 Select the Diagnosis Session Type.
2 Select the following symptom:

= Electrical - Information and entertainment system -

Entertainment system
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.

5 From 'Recommendations’, run the Configure existing module -

InControl Touch Pro option.

NOTE:
At the point of which the Jaguar Land Rover-approved diagnostic
equipment is formatting the USB memory device and copying over
the Phase 2.5 package to the USB memory device, the tool will finish
and advise the technician to install the USB memory device into the
vehicle's socket. The vehicle's ignition must be 'ON' and the IMC
must be 'ON' and fully booted this process can take up to 90

seconds.

Follow all on-screen instructions until prompted to insert the Jaguar Land
Rover USB memory device into the Jaguar Land Rover-approved diagnostic

tool. Do as instructed before proceeding.

NOTE:

Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP

button to turn it ‘ON’ if necessary.

Follow all on-screen instructions until prompted to transfer the Jaguar Land
Rover USB memory device from the Jaguar Land Rover-approved

diagnostic tool to the vehicle as instructed.

Transfer the Jaguar Land Rover USB memory device into the vehicle before

proceeding on the Jaguar Land Rover-approved diagnostic tool.

Follow all on-screen instructions until the application prompts 'Remove the

USB memory device from the vehicle’.

= If the Jaguar Land Rover-approved diagnostic equipment
displays an error, refer to the TROUBLESHOOTING section
below and complete the relevant action to complete the

update.

NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP

button to turn it ‘ON’ if necessary.

Follow all on-screen instructions until the application completes

successfully.

If the hyperlink is not available, the application can be found as follows:
1 Select the Service Functions tab.

2 Run Entertainment system - InControl Touch Pro variant

configuration.

= Select the green 'tick' (V).

Select 'Infotainment master controller - Erase and learn variant

configuration.
1 Select the green 'tick' (V).

® Follow all on-screen instructions until the application

completes successfully.

From ‘Recommendations’, scroll to the bottom of the recommendation tab
and run the Complete vehicle - Clear all stored diagnostic trouble

codes option.

Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.

5 Select Yes to continue.

If the vehicle has navigation journey ETA share contacts set up, the

contacts must be deleted.

1 Select Navigation function.
2 Select Settings.

3 Select Navigation Settings.

4 Select Edit profile.

5 Scroll down and select Contacts.

6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.

8 Select Delete,

9 Confirm 'delete action’.

= When all tasks are complete, go to the next Step.

Exit the current session.
1 Select the Session tab.
2 Select the Close session option.

3 If necessary, set the vehicle to 'Transit mode’.

Disconnect the diagnostic tool, battery support unit, and USB memory

device from the vehicle.

1 If required, install the transit relay.

«In the event that an error is experienced during the software update process, the
strategy implemented in the Jaguar Land Rover-approved diagnostic tool can
identify an error if the InControl Touch Pro is unable to complete the required

process.

« If an error is displayed, refer to the table below and complete the appropriate

Action:

21-
Communication
error

06 - Media not
found

Busy or no
response from
the module.

USB memory
device not
found in the
vehicle.

21 - Communication error

1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.

3. Complete the 'Configure existing module - InControl
Touch Pro' application again.

NOTE:

The Jaguar Land Rover-approved diagnostic tool
will prompt the user to swap the USB memory
device to the adjacent USB port in the event that
the module is unable to read the USB memory
device. When this action is completed and the
green tick (Vv) selected, the module will attempt to
continue the application using the adjacent USB
port.

06 - Media not found

1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.

3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the USB memory
device.

4. |f error code 06 - Media not found is displayed again,
further checks will be required to determine if it is a USB
memory device concern or a vehicle concern.

5. If error code 06 - Media not found is still displayed,
follow all on-screen instructions to exit the application,
complete a battery hard reset, and complete the
‘Configure existing module - InControl Touch Pro'
application again.

Potential concerns:

¢ Non-Jaguar Land Rover-approved USB memory device

« Faulty USB memory device

¢ Vehicle concern between IMC and USB port (USB hub,
connector, or cable issue)
O02 - File not
found

01 - General
failure

OA - Invalid
signature

File required
by the module
has not been
found on the
USB memory
device due to
file transfer
issue.

Module
concern.

Corrupted NGI
software files
on the Jaguar
Land Rover-
approved
diagnostic tool
or USB
memory
device.

Q2 - File not found

1. Follow all on-screen instructions to exit the application.

2. Perform a battery hard reset.

3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the USB memory
device.

Potential concerns:

¢ Non-Jaguar Land Rover-approved USB memory device

« Faulty USB memory device

¢ Vehicle concern between IMC and USB port (USB hub,
connector, or cable issue)

01 - General failure

1. Follow all on-screen instructions to exit the application.

2. Submit a Technical Assistance (TA) request titled '01
General Failure Recovery’.

- All session files which contain this error must be
attached.

OA - Invalid signature

1. Select the red 'cross' (X) when the Jaguar Land Rover-
approved diagnostic tool prompts 'Would you like to
retry?’ and follow all on-screen instructions to exit the
application.

2. Use another USB memory device and complete the
‘Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-
approved diagnostic tool machine.

3. If error code OA - Invalid signature is displayed again,
the relevant Jaguar Land Rover-approved diagnostic tool
machine has a corrupt file installed and the Jaguar Land
Rover-approved diagnostic tool machine would require
F2 recovery procedure and another Jaguar Land Rover-
approved diagnostic tool machine should be used to
complete the update.
Module The software Module recovery in progress

recovery in download has 1. Do not touch the vehicle.

progress (30- failed and the

minute module is 2. Allow the recovery process to complete fully.
process) recovering to a

previous level. 3. Follow all on-screen instructions to exit the application.

4. Complete the 'Configure existing module - InControl
Touch Pro' application again.

NOTE:

In the event that an error is displayed which is not listed in the above
table, then select the green ‘tick’ (W) when prompted ‘Would you like

to retry?’, if the update fails to complete successfully.

Submit a Technical Assistance (TA) request in the following instances:

= If the software update fails due to an above error and the

actions do not resolve the concern.

= If the software update fails due to error which is not listed in
the above table, and repeated retries have proved

unsuccessful.

=# When submitting a TA request, include in the heading
the relevant Technical Bulletin/Service Action number
related to the software update. State the error and
actions completed and attach the relevant session file to
the TA.

Submit a Diagnostic Product Quality Report in the following instances:

= If assistance is required to complete the F2 Recovery

procedure to the Jaguar Land Rover-approved diagnostic tool.