NHTSA ID Number: 10118500
Manufacturer Communication Number: K437NAS5
TSB/Document Date: 2017-10-04
Summary
SITUATION: Jaguar
Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
K437NAS5
TECHNICAL BULLETIN
14 JUL 2017
Ja LU aR
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do
the job properly and safely. It informs these Technicians of conditions that may
occur on some vehicles, or provides information that could assist in proper vehicle
service. The procedures should not be performed by 'do-it-yourselfers’. If you are
not a Retailer, do not assume that a condition described affects your vehicle.
Contact an authorized Jaguar service facility to determine whether this bulletin
applies to a specific vehicle.
Changes are highlighted in blue
415-01A: Information and Entertainment System
Service Action: InControl Touch Pro Phase 2.5 Software Update
AFFECTED VEHICLE RANGE:
MODEL ASSEMBLY
MODEL: YEAR: VIN: PLANT: APPLICABILITY:
F-PACE 2017 046944- Solihull Vehicles With: InControl
(X761) 099996 Touch Pro
F-PACE 2017 488006- Solihull Vehicles With: InControl
(X761) 498745 Touch Pro
XE (X760) 2017 921222- Solihull Vehicles With: InControl
976658 Touch Pro
XF (X260) 2016-2017 Y0O0124- Castle Bromwich | Vehicles With: InControl
Y49450 Touch Pro
XJ Range 2016-2017 V90866- Castle Bromwich | Vehicles With: InControl
(X351) W06859 Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
Jaguar Land Rover have developed the latest software upgrade in response to
customer feedback on the performance of the InControl® Touch Pro™ system. Some
customers may have experienced infotainment issues and this software upgrade is
designed to enhance the robustness of the following features and functions:
¢ Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel
artwork not displayed
¢ Infotainment Master Controller (IMC) resets, blank screens, and poor system
performance
¢ CD ripping/playback issues
¢ Media Player crash, library track select fails, USB Source reliability
« Phone and Bluetooth™ - connection and contacts download issues
¢ Climate control fan symbol not visible when increasing/decreasing fan speed
¢ The heated seat temperature indication is misaligned to the vehicle image on
the Touchscreen
« Unable to access the seat massage auto function on the Touchscreen
- The activation of the massage seats is reversed (the left seat massage program
icon operates the right seat and the right seat massage program icon operates
the left seat)
-'Camera System Not Available, Consult Your Dealer' message displayed on the
Instrument Cluster (IC) upon vehicle set up.
NOTE:
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be re-
entered upon completion.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control
and refrain from releasing the vehicles for new vehicle sale pending completion of
the Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should
have this performed as part of the Pre-Delivery Inspection (PDI) process but must
have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
No parts required.
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest SDD software, Calibration
File, and InControl© Touch Pro™ Software
Jaguar Land Rover-approved USB memory device DTSE9G2/32GB
NOTE:
Check DDW to ensure that a vehicle is affected by this program prior to
undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding
Recall and Service Actions are identified to ensure the correct parts are available
and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the
relevant Option Code. SRO and parts information is included for information only.
The Option Code(s) that allows for the drive in/drive out allowance can only be
claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are
subject to change; those quoted here must be taken as guidance only. Refer to
TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior
to the 30 November 2018 closure date must be submitted or payment within 30
calendar days of completion of the repair.
CODE
PROGRAM
OPTION MODEL
CODE
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY
CODE
QTY
K437
All
InControl Touch
Pro - Without
RSE - Configure
IMC
86.98.44.01
2.0
K437
All
InControl Touch
Pro - Without
RSE - Configure
IMC
Drive in/drive
out
86.98.44.01
10.10.10
2.0
0.20
K437
All
InControl Touch
Pro - Without
RSE - Configure
IMC
Disengage and
Reengage
Transit Mode
86.98.44.01
86.93.93.01
2.0
0.10
K437
All
InControl Touch
Pro - Without
RSE - Configure
IMC
Disengage and
Reengage
Transit Mode
Drive in/drive
out
86.98.44.01
86.93.93.01
10.10.10
2.0
0.10
0.20
K437
XJ only
InControl Touch
Pro - With RSE -
Configure IMC
and ISC
86.98.44.02
2.50
K437
XJ only
InControl Touch
Pro - With RSE -
Configure IMC
and ISC
Drive in/drive
out
86.98.44.02
10.10.10
2.50
0.20
PROGRAM
CODE
K437
K437
K437
K437
K437
OPTION MODEL
CODE
H XJ only
J XJ only
K XF VIN
Range
Y24769-
Y42791
only
L XF VIN
Range
Y24769-
Y42791
only
M XF VIN
Range
Y24769-
Y42791
only
DESCRIPTION
InControl Touch
Pro - With RSE -
Configure IMC
and ISC
Disengage and
Reengage
Transit Mode
InControl Touch
Pro - With RSE -
Configure IMC
and ISC
Disengage and
Reengage
Transit Mode
Drive in/drive
out
InControl Touch
Pro - Without
RSE - Configure
IMC
Update CCF
InControl Touch
Pro - Without
RSE - Configure
IMC
Update CCF
Drive in/drive
out
InControl Touch
Pro - Without
RSE - Configure
IMC
Update CCF
Disengage and
Reengage
Transit Mode
SRO
86.98.44.02
86.93.93.01
86.98.44.02
86.93.93.01
10.10.10
86.98.44.01
86.99.94
86.98.44.01
86.99.94
10.10.10
86.98.44.01
86.99.94
86.93.93.01
TIME
(HOURS)
2.50
0.10
2.50
0.10
0.20
2.0
0.20
2.0
0.20
0.20
2.0
0.20
0.10
PARTS/SUNDRY
CODE
QTY
PROGRAM OPTION MODEL
CODE CODE
K437 N XF VIN
Range
Y24769-
Y42791
only
Normal Warranty policies and procedures apply.
WORKSHOP PROCEDURE:
DESCRIPTION
InControl Touch
Pro - Without
RSE - Configure
IMC
Update CCF
Disengage and
Reengage
Transit Mode
Drive in/drive
out
SRO
86.98.44.01
86.99.94
86.93.93.01
10.10.10
TIME
(HOURS)
2.0
0.20
0.10
0.20
PARTS/SUNDRY
CODE
NOTE:
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be re-
entered upon completion.
CAUTIONS:
hours.
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TSB/Document ID: K437NAS5
Replacement Service Bulletin Number:
MFR Communication Date: 2017-07-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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