TO:

Mazda Dealership General Managers, Service Managers, and Parts Managers

DATE:

December 2015

SUBJECT:

2009-2013 Mazda6 Dashboard Upper Panel (Crash Pad) Sticky Surface
Warranty Extension Program – Special Service Progam (SSP) A0

Mazda Motor Corporation is extending the warranty coverage for dashboard crash pads on
certain 2009-2013 Mazda6 vehicles produced from February 4, 2008 through August 24, 2012.
For certain 2009-2013 Mazda6 vehicles, the warranty coverage for sticky dashboard upper panel
(crash pad) replacement only is extended to 10 years (120 months) from the original warranty
start date, with no mileage limitation. Any other condition for dashboard replacement, such as
discoloration, warping, or material splitting, is covered only for 36 months or 36,000 miles.
On certain Mazda6 vehicles that are exposed to severe environmental conditions including high
ambient temperature and humidity, the material used in the crash pad may deteriorate over time.
If there is prolonged exposure and deterioration, the crash pad could develop a sticky surface. If
a sticky surface condition exists, the crash pad must be replaced. The warranty extension only
applies to the sticky surface condition. It does not apply to crash pads that are discolored,
warped, or split. These conditions are covered under Mazda’s New Vehicle Limited Warranty for
the first 36 months or 36,000 miles, whichever comes first.
This is a warranty extension for the specified repair only. Inspection and replacement of
non-failed parts will not be eligible for reimbursement to the dealer or customer. This
program extends the warranty period for actual failures due to defects in workmanship or
materials in accordance with Mazda Warranty Policy and Procedures.
PARTS INFORMATION
SSPA0 is a Warranty Extension, not a repair campaign. Orders should only be placed
when there is a verified sticky surface condition.
Due to current parts production capacity, owner notification letters will be sent on a
rolling basis. Mazda is working closely with the manufacturer to ensure replacement
crash pads are available as quickly as possible.

Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com

-Page 2-

OWNER NOTIFICATION
Owners of subject vehicles will be notified by first class mail beginning on December 30, 2015.
• Owners will be advised that they do not need to bring their vehicle to a dealer if it does not exhibit the
affected condition.
• Due to repair parts availability, owners will be advised in the first notification letter that the repair parts
are currently in short supply and that a second notification letter will be provided when sufficient repair
parts become available.
• Customers will also be notified in the first notice that past repairs relating to the sticky crash pad
concern will be eligible for reimbursement if the repair was conducted at the customer’s expenses.
This package contains important information about SSPA0:
Attachment I
Attachment II
Attachment III

Parts and Service Information
Repair Information
Owner Notification Letter & Reimbursement Form

Service and repair information is available on eMDCS and MS3 (Mazda Service Support
System) websites via MXConnect.
For technical assistance, call the Technical Assistance Hotline at (888) 832-8477, Option 3.
For parts questions, please contact the Corporate Dealer Assistance Group at (877) 727-6626,
Option 2.
For warranty questions, contact the Warranty Hotline at (877) 727-6626, Option 3.
Please make certain the appropriate personnel in your dealership are familiar with the details of
this warranty extension before responding to customer inquiries. Your understanding and support
are greatly appreciated.
Sincerely,

Satoshi Takahashi
Director, Technical Services Division
Mazda North American Operations

ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSPA0

WARRANTY EXTENSION
For certain 2009-2013 Mazda6 vehicles, the warranty coverage for crash pad replacement is extended
to 10 years (120 months) from the original warranty start date, with no mileage limitation. This warranty
extension only applies to crash pads that exhibit a sticky surface. This warranty extension does not
apply to crash pads that are discolored, warped, or split, which are covered under Mazda’s New
Vehicle Limited Warranty for the first 36 months or 36,000 miles, whichever comes first.
CONDITION OF CONCERN
On certain Mazda6 vehicles that are exposed to severe environmental conditions including
high ambient temperature and humidity, the material used in the crash pad surface may
deteriorate over time. If there is prolonged exposure and deterioration, the crash pad could
result in a sticky surface.
SUBJECT VEHICLES
Model

2009-2013 Mazda6

Affected VIN ranges

Build Date Range

1YV HP**** 95 M00001 – M52259
1YV HZ**** A5 M00013 – M58889
1YV HZ**** B5 M00002 – M30741
1YV HZ**** C5 M00001 – M44241
1YV HZ**** D5 M00004 – M17345

From February 4, 2008
through August 24, 2012

The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda will notify all U.S. owners by first class mail on December 30, 2015. The customer will be
advised that they do not need to bring their vehicle to a dealer if it does not exhibit the affected
condition. Due to repair parts availability, customers will be advised in the first owner notification
letter that the repair parts are in short supply and that a second notification will be provided when
sufficient repair parts become available. The first notice will also advise owners that any previous
repairs relating to the sticky crash pad concern will be eligible for reimbursement if the repair was
conducted at the customer’s expense. Refer to the owner letter and reimbursement form in
Attachment III.
PARTS INFORMATION
SSPA0 is a Warranty Extension, not a repair campaign. Orders should only be placed when there is a
verified sticky surface condition.
Description

Part No.

Crash Pad

GSYL-60-350

PARTS ORDERING
A complete VIN is needed to process the order. A limited supply of replacement parts is available. A
parts order screen is now available in MX Connect.

Page 1 of 4

ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSPA0

WARRANTY CLAIM PROCESSING INFORMATION

Replacement of Crash Pad
Process Number
Symptom Code
Damage Code
Part Number Main Cause
& Quantity
Related Part Number
Quantity
Labor Operation
Labor hours
Period Covered

AF044B
87
9B
7777-SP-K54 & 0 pcs
&

GS3L-60-350E-02 & 1 pc
XXL95XRX
0.7 H
Beyond New Vehicle Limited Warranty period,
and Within 10 years/unlimited mileage

Page 2 of 4

ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSPA0

RENTAL CAR INFORMATION
Mazda will authorize rental and service loaner vehicles on a limited basis. We are requesting dealer
understanding and partnership regarding rental and loaner vehicle utilization. Please make every
effort to utilize alternative transportation solutions in place of rental use.

Rental Car Warranty Claim Information
Rental Agency Vehicle
Warranty Type Code
Symptom Code
Damage Code
Part Number Main Cause
Part Quantity

A
99
99
5555-SS-PA0R
0

Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice Number

MM024XRX
0.0

Sublet Type Code
Sublet Amount

Sublet Text

Dealer Loaner Car Fleet
Vehicle
A
99
99
5555-SS-PA0L
Number of days loaner car
was used Mazda pays
$35.00/day
MM024XRX
0.0

Number from Rental
Invoice or Dealer Purchase
Order
Enter “Z9” (other)
Up to $30.00 per day for
the number of days
customer had rental car
Number of days rental car
was supplied to customer

Rental expenses exceeding the two-day limit will require prior DSM Authorization, as outlined in the
Mazda Rental Car Reimbursement Program policy.

Page 3 of 4

ATTACHMENT I –PARTS AND SERVICE INFORMATION
SSPA0

VERIFY THE VEHICLE IS APPLICABLE TO SSPA0
1. Verify the vehicle is within the following ranges:
Model

2009-2013 Mazda6

Affected VIN ranges
1YV HP**** 95 M00001 – M52259
1YV HZ**** A5 M00013 – M58889
1YV HZ**** B5 M00002 – M30741
1YV HZ**** C5 M00001 – M44241
1YV HZ**** D5 M00004 – M17345

Build Date Range
From February 4,
2008 through August
24, 2012

The asterisk symbol “*” can be any letter or number.



If the vehicle is within the above ranges, go to Step 2.
If the vehicle is not within the above ranges, SSPA0 is not applicable.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System.
eMDCS System – Warranty Vehicle Inquiry Results:
If eMDCS displays:
SSPA0 PRELIM LTR
SSPA0 OPEN

Action to perform:
Customer has not received the “parts available” letter. Inform
customer that parts are in very short supply they will receive a
second notification when sufficient repair parts become available
Proceed to “Repair Procedure” of SSPA0 only if the vehicle
exhibits crash pad sticky surface.

SSPA0 EXPIRED

Vehicle is outside the warranty time limitation.

SSPA0 is not
displayed

SSPA0 does not apply to this vehicle.

Note: This is a warranty extension program. Application of a campaign label is not necessary.
REPAIR PROCEDURE
Please refer to Attachment II.

Page 4 of 4

ATTACHMENT II
2009-2013 MAZDA6 DASHBOARD STICKY SURFACE SSPA0
SSP89/RECALL TEMPLATE

A. DESCRIPTION
For certain 2009-2013 Mazda6 vehicles, the warranty coverage for crash pad replacement is extended to 10
years (120 months) from the original warranty start date, with no mileage limitation. This warranty extension
only applies to crash pads that exhibit a sticky surface. This warranty extension does not apply to crash pads
that are discolored, warped, or split, which are covered under Mazda’s New Vehicle Limited Warranty for the
first 36 months or 36,000 miles, whichever comes first.
On certain vehicles that are exposed to severe environmental conditions including high ambient temperature
and humidity, the material used in the crash pad surface may deteriorate over time. If there is prolonged exposure and deterioration, the crash pad could result in a sticky surface.

B. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within one of the following ranges: