Model

VIN Range

2009 Mazda6

1YV HP**** 95 M00001 – M52259

2010 Mazda6

1YV HZ**** A5 M00013 – M58889

2011 Mazda6

1YV HZ**** B5 M00002 – M30741

2012 Mazda6

1YV HZ**** C5 M00001 – M44241

2013 Mazda6

1YV HZ**** D5 M00004 – M17345

-

Production Date Range

From February 4, 2008 through August 24, 2012

If the vehicle is within one of the above ranges, proceed to step 2.
If the vehicle is not within one of the above ranges, SSPA0 is not applicable.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System. Refer to eMDCS System - Warranty Vehicle
Inquiry Results table below.
NOTE: Verify SSPA0 number as the vehicle may have multiple SSPs.
eMDCS System - Warranty Vehicle Inquiry Results:
If eMDCS displays:

Action to perform:

SSPA0 PRELIM LTR

Customer has not received the “parts available” letter. Inform customer that parts
are in very short supply. They will receive a second notification when sufficient
repair parts become available.

SSPA0 OPEN

Proceed to “C. Repair Procedure” of SSPA0 only if the vehicle exhibits crash pad
sticky surface.

SSPA0 EXPIRED
SSPA0 is not displayed

Vehicle is outside warranty time limitation.
SSPA0 does not apply to this vehicle. Return vehicle to inventory or customer.

NOTE: This is a warranty extension program. Application of a campaign label is not necessary.

Page 1 of 4

ATTACHMENT II
SSPA0

C. REPAIR PROCEDURE
PASSENGER-SIDE AIR BAG MODULE REMOVAL/INSTALLATION:
WARNING: Handling the air bag module improperly can accidentally deploy the air bag module, which may
seriously injure you. Read the air bag system service warnings and cautions before handling the
air bag module. (See AIR BAG SYSTEM SERVICE WARNINGS.) (See AIR BAG SYSTEM SERVICE CAUTIONS.)
WARNING: Due to the adoption of 2-step deployment control in the passenger-side air bag module, depending
on the impact force, it is possible that inflator No.2 might not deploy. In such cases, before disposing of the air bag module, make sure to follow the inflator deployment procedures and verify complete deployment of inflators No.1 and 2.
NOTE:
•
•

When replacing the passenger-side air bag module after the deployment, replace it together with
the mid-wiring harness.
When installing the mid-wiring harness, install it along the vehicle wiring harness using bands or
tape.

1. Switch the ignition to off.
2. Disconnect the negative battery cable and wait for one (1) minute or more.
3. Remove the following parts according to the MS3 online instructions or the Workshop Manual:
a. Glove compartment (See GLOVE COMPARTMENT REMOVAL/INSTALLATION.)
b. Center panel upper (See CENTER PANEL UPPER REMOVAL/INSTALLATION.)
c. Upper panel (See UPPER PANEL REMOVAL/INSTALLATION.)
d. Decoration panel (See DECORATION PANEL REMOVAL/INSTALLATION.)
e. Passenger-side front scuff plate (See FRONT SCUFF PLATE REMOVAL/INSTALLATION.)
f. Passenger-side front side trim (See FRONT SIDE TRIM REMOVAL/INSTALLATION.)
g. Side panel (See SIDE PANEL REMOVAL/INSTALLATION.)
h. Shift knob (MTX) (See MANUAL TRANSAXLE SHIFT MECHANISM REMOVAL/INSTALLATION.)
i. Shift panel (See SHIFT PANEL REMOVAL/INSTALLATION.)
j. Center panel lower (See CENTER PANEL LOWER REMOVAL/INSTALLATION.)
k. Audio unit (See AUDIO UNIT REMOVAL/INSTALLATION.)
l. SIRIUS satellite radio unit (See SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.)
4. Remove the bolts.

5. Disconnect the connector.

Page 2 of 4

ATTACHMENT II
SSPA0
6. Remove the screws.

7. Pull the passenger-side air bag module in the direction of the arrow shown in the figure and remove it while
detaching the clips.
8. Remove the screws.

Page 3 of 4

ATTACHMENT II
SSPA0
9. Remove hook A.
10. Pull the passenger-side air bag module in the direction of arrow (1) and detach hook A from the instrument
panel.

11. Press the passenger-side air bag module in the direction of arrow (2) and rotate it in the direction of arrow
(3) and remove it.
12. Install in the reverse order of removal.
13. Switch the ignition to ON.
14. Verify that the air bag system warning light illuminates for approx. six (6) seconds and goes out.
NOTE: If the air bag system warning light does not operate, refer to the on-board diagnostic system (air
bag system) and perform inspection of the system. (See FLOWCHART.)
15. Verify repair.

Page 4 of 4

December 2015
2009-2013 Mazda6 Dashboard Upper Panel Sticky Surface
Warranty Extension Program – Special Service Program (SSP) A0
Dear Mazda Owner:
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to
extend the warranty coverage for the dashboard upper panel (crash pad) on certain
2009-2013 Mazda6 vehicles produced from February 4, 2008 through August 24,
2012.
The warranty coverage for applicable repair is extended to 10 years (120 months) from
the original warranty start date, with no mileage limitation.
If you are a recipient of this notice, your vehicle is included in this warranty extension
program.
What is the problem?
On certain Mazda6 vehicles that are exposed to severe environmental conditions
including extreme heat and humidity, the material used in the dashboard upper panel
(crash pad) surface may deteriorate over time.

If there is prolonged exposure and

deterioration, it could develop a sticky surface.
What should you do?
At this time Mazda is currently preparing the necessary parts to implement this
warranty extension.

We will notify you again when the parts become available. If you

have already paid to repair your vehicle’s sticky dashboard upper panel, please see the
below section regarding a possible reimbursement.
If your vehicle does not have the above sticky condition on dashboard surface, there is
no need to contact your dealer. We suggest keeping this letter with the vehicle’s

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
T (949) 727-1990

warranty information booklet for future reference.
What will Mazda do?
Once the necessary parts become available, if your vehicle exhibits the sticky
dashboard upper panel (crash pad) condition, your Mazda dealer will replace it free of
charge during the terms of this warranty extension program.
What if you have already paid for the repair?
If you have already paid to repair or replace a sticky dashboard upper panel in your
vehicle, you may be eligible for reimbursement of reasonable repair expenses based on
Mazda’s repair standards. Please complete the enclosed “Reimbursement Application
Form,” including the necessary documentation, and mail it to us in the pre-addressed
envelope provided, allowing 6-8 weeks for processing.
Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer”
feature at www.MazdaUSA.com or consult your local yellow pages.
Moved or no longer own this vehicle?
If you have moved or no longer own your Mazda vehicle, please complete the enclosed
prepaid Information Change Card as soon as possible. This enables us to update our
records and notify the current owner.

If you are a vehicle lessor receiving this notice,

please take steps to ensure that this notice is forwarded to the lessee.
Still have questions?
If you have any questions regarding this program, please contact our Customer
Experience Center at (800) 222-5500, option #6. Your satisfaction is a priority for
Mazda. We actively work to improve our products and search for solutions to improve
your ownership experience. Please accept our apology for any inconvenience this
program may have caused you.
Sincerely,
Mazda North American Operations

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
T (949) 727-1990

REIMBURSEMENT PLAN

Requirements for Reimbursement
If you meet all of the following requirements, you are eligible to receive reimbursement under this plan:

1. You own or lease or have owned or leased a 2009-2013 Mazda6 vehicle built between February 4, 2008 and August
24, 2012.
2. You have paid to repair or replace a dashboard upper panel (crash pad) due to sticky surface concern prior to the
launch of SSPA0.
3. You have an original or legible copy of the paid repair order or invoice receipt showing:
• Vehicle model and year, and vehicle identification number (VIN)
• Your name and address at the time of repair
• Description of the concern reported
• Repair or replacement of dashboard upper panel (crash pad) due to a sticky surface concern
4. Mail this reimbursement application form with the applicable payment receipts in the enclosed envelope to:
Mazda North American Operations
Attn: Recall Reimbursement Dept
P.O. Box 57085
Irvine, CA 92619-7085

Procedure for Reimbursement Request
If you had the dashboard upper panel (crash pad) repaired or replaced due to sticky surface concern prior to the launch
of SSPA0, you may apply for reimbursement by doing the following:
1. Complete and sign the Reimbursement Application Form found on the reverse side of this page.
2. Mail the Reimbursement Application Form with a legible copy of the paid repair order and/or invoice using the
enclosed envelope. Include any applicable payment receipts, i.e. credit card receipt, cancelled check, etc.
3. Retain copies of the paid repair order or invoice and this application form for your records.
4. You will be reimbursed for the amount you paid for parts and labor for repair or replacement of dashboard upper
panel (crash pad) due to the sticky surface concern. Parts and labor paid for items unrelated to the sticky surface
concern, such as discoloration, warp, or material splitting, are not covered by SSPA0 warranty extension.
If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to
your vehicle identification number (VIN).
Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order
or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement,
you may be contacted. Please allow 6-8 weeks for processing.

(SEE REVERSE SIDE FOR APPLICATION FORM)

REIMBURSEMENT APPLICATION FORM
2009-2013 Mazda6
Dashboard Upper Panel Sticky Surface
Warranty Extension Program –SSPA0
(Please type or print)

Name:
First

Middle

Last

State

Zip Code

Address:
Street Address

City

Home:
Phone Number:
Work:
Email:

_______________________________________________________________________

Vehicle Identification Number (VIN):
(17 digits in length)

Total Amount of Reimbursement Requested:

.
Dollars

Cents

INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:
•
•
•

Please read thoroughly
Fill in vehicle identification number
Sign the General Release (below)

General Release
I am submitting to Mazda Motor Corporation (“Mazda”) a claim for reimbursement for repair or parts replacement
performed to date in connection with sticky surface on dashboard upper panel.
The vehicle identification number (VIN) is:
VIN:
In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from
all claims for such inspection/repair costs. This release shall benefit Mazda and its authorized agent Mazda
North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all
their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies. This
release shall bind my heirs, successors and assigns.

Dated:

Signed:
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)