November 22, 2016
Attention:

Mazda Service Managers

Subject:

Special Service Program (SSP) A6
2016 CX-5 Passenger Frontal Air Bag Concern

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on
certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016.
Certain 2016 vehicles were evaluated under NHTSA’s new frontal oblique crash test,
and the evaluation revealed that the fabric of the passenger frontal air bag may be torn
during deployment of the air bag.
NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car
Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of
the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety
ratings for future model year vehicles. Even though 2016 CX-5 vehicles fulfill current
vehicle safety regulations, Mazda is conducting this SSP to minimize any potential
safety risk.
The purpose of this SSP is to reprogram the Sophisticated Air Bag Sensor (SAS) unit
with modified software. Bosch will ship a Mazda Diagnostic Reprogramming Tool Kit
(MDRT3-1) to all dealers on November 28, 2016. Please refer to the Repair Procedure
document posted on MS3 for details.
Owners of subject vehicles will be notified by first class mail beginning November 29,
2016.
To help you effectively perform this SSP, Mazda has developed the following resources:
1. Parts and Warranty information and Repair Procedure documents are available on
eMDCS and MS3 (Mazda Service Support System) websites via MXConnect.
2. For technical assistance, contact the Technical Assistance Hotline at 888-8328477, Option 3.
3. For warranty questions, contact the Warranty Hotline at 877-727-6626, Option 3.
4. For parts questions, contact the Corporate Dealer Assistance Group at 877-7276626 Option 2.

Please make certain that the appropriate personnel in your dealership are aware of
these resources and are familiar with the details of this program before responding to
customer inquiries.
We apologize for any inconvenience this SSP may cause your dealership and your
customers. Your understanding and support in carrying out this campaign are greatly
appreciated.
Mazda Technical Services

TO:
TO:

All Mazda Dealership General Managers, Service and Parts Managers

DATE:
TE:

November 2016

SUBJE
UBJEC
JECT:

2016 CXCX-5 Passenger Frontal Air Bag Concern
Special Service Program (SSP) SSPA6

Dear Mazda Dealer,
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on
certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016.
Certain 2016 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and
the evaluation revealed that the fabric of the passenger frontal air bag may be torn during
deployment of the air bag.
NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car
Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the
current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings
for future model year vehicles. Even though 2016 CX-5 vehicles fulfill current vehicle
safety regulations, Mazda is conducting this SSP to minimize any potential safety risk.
The purpose of this SSP is to reprogram the Sophisticated Air Bag Sensor (SAS) unit with
modified software.
Owners of subject vehicles will be notified by first class mail beginning November 29, 2016.
To help you effectively perform this recall, Mazda has developed the following resources:
1. Warranty and parts information and repair procedures are available on eMDCS and MS3
websites via MXConnect.
2. For technical assistance, contact the Technical Assistance Hotline at 888-832-8477,
Option 3.
3. For warranty questions, contact the Warranty Hotline at 877-727-6626, Option 3.
Please make certain the appropriate personnel in your dealership are aware of these
resources and are familiar with the details of this program before responding to customer
inquiries.

Mazda North American Operations
Technical Services Division
1421 Reynolds Ave.
Irvine, CA 92614-5770
T (949) 727-1990

We apologize for any inconvenience this SSP may cause you and your customers. Your
understanding and support in carrying out this program is greatly appreciated.
Sincerely,

Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations

Mazda North American Operations
Technical Services Division
1421 Reynolds Ave.
Irvine, CA 92614-5770
T (949) 727-1990

PARTS AND WARRANTY INFORMATION
SPECIAL SERVICE PROGRAM SSPA6

CONDITION OF CONCERN
Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the
evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment
of the air bag.
NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment
Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety
regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles.
Even though 2016 CX-5 vehicles fulfill current vehicle safety regulations, Mazda is conducting this
SSP to minimize any potential safety risk.
Dealers are to reprogram the SAS unit with modified software using a Mazda Diagnostic Reprogramming
Tool (MDRT) as instructed in this SSP. This repair must be performed at no charge to the vehicle
owner.

SUBJECT VEHICLES
Model
2016 CX-5

VIN Range
JM3 KE**** G0 600015 – 816366

Build Date Range
From November 1, 2014
through May 13, 2016

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning November 29, 2016.
Owners will be informed they should bring their vehicle to their local Mazda dealer for the SAS unit
reprogramming.

TOOL and PARTS INFORMATION
Description
Mazda Diagnostic Reprogramming
Tool Kit (MDRT3-1)
Campaign Label

Part Number

Quantity

Notes

MAZ-579676

1

1 tool kit per dealer

9999-95-065A-06

1=50
labels

Obtain in Mazda
e-Store (no charge)

Note:
The MDRT tool kit will be distributed to each dealer directly from Bosch. The tool is valid until March
31, 2017. After March 31, 2017 a communication will be sent with instructions for returning the
MDRT tool. The MDRT tool must be returned to prevent a $1000 core charge.

Page 1 of 2

PARTS AND WARRANTY INFORMATION
SPECIAL SERVICE PROGRAM SSPA6

WARRANTY CLAIM PROCESSING INFORMATION
Reprogramming of SAS unit
Warranty Type
Process Number
Symptom Code
Damage Code
Part Number Main Cause
Quantity
Labor Operation Number
Labor Hours
SSP can be performed by D329
Mazda Certified Lube Technicians

A
AG019A
99
99
7777-SP-M17
0
XXM9NXFX
0.2 hrs.
Yes

Page 2 of 2

ATTACHMENT II

2016 CX-5 SAS MODULE REPROGRAMMING SSPA6
SSP89/RECALL TEMPLATE

A. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within one of the following ranges:

-

Model

VIN Range

Production Date Range

2016 CX-5

JM3KE****G0600015 – 816366

From Nov. 1, 2014 through May 13, 2016

If the vehicle is within the above ranges, proceed to step 2.
If the vehicle is not within the above ranges, SSPA6 is not applicable.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for Campaign Label
SSPA6 attached to the vehicle’s hood or bulkhead. Refer to eMDCS System - Warranty Vehicle Inquiry
Results table below.
NOTE: Verify SSPA6 number as the vehicle may have multiple SSPs.

CAMPAIGN LABEL
CAMPAIGN NO:_____________
DEALER CODE:_____________
DATE:
P/N 9999-95-065A-06
campaign_label

1326b

eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:

Campaign Label is:

Action Required:

Present

Contact the Warranty Hotline at (877) 727-6626,
option 3 to update vehicle history

Not present

Proceed to “B. REPAIR PROCEDURE”

Present

Return vehicle to inventory or customer

Not present

Complete a label and apply it to vehicle's hood or
bulkhead.

Does not apply

SSPA6 does not apply to this vehicle. Return the
vehicle to inventory or customer

SSPA6 Open

SSPA6 Closed

SSPA6 is not displayed

Page 1 of 6

ATTACHMENT II
SSPA6

B. REPAIR PROCEDURE
If there are any warning lamps illuminated or flashing in the instrument cluster, diagnose and repair according to
the instructions on MS3 online before proceeding with SAS Unit reprogramming.

MDRT TOOL KIT

A

Steering Wheel Cover

B

Strap

C

MDRT3-1

Reprogram the SAS unit with MDRT (Mazda Diagnostic Reprogramming Tool).

MDRT (MAZDA DIAGNOSTIC REPROGRAMMING TOOL)

A

OBDII Connector

B

Display

C

LED Light (Red)

D

LED Light (Green)

E

Strap Hole

NOTE: Red and Green LED lights show the reprogramming status.

Page 2 of 6

ATTACHMENT II
SSPA6
CAUTION:
•

MDRT equipment is sensitive. Handle it gently and avoid disassembly, impact, heat or liquids.

To avoid SAS Unit damage during reprogramming:
CAUTION:
•
•
•

Do not disconnect the MDRT from the OBDII connector.
Do not start the engine during reprogramming.
Do not turn the ignition off during reprogramming.

Otherwise, SAS Unit replacement may be necessary.

MDRT TOOL KIT

A

Steering Wheel Cover

B

Strap

C

MDRT3-1

NOTE: MDRT installation image shown above is not a CX-5.
Before you perform SAS Unit reprogramming with MDRT:
NOTE:
•
•
•
•

Verify that the room fuse is installed.
Turn off all electric loads (i.e. air-conditioning, audio system etc.), then connect a battery charger to
the vehicle battery.
DO NOT touch the reprogramming tool while the Green light is blinking (with a frequent beeping
sound).
During the reprogramming, the center display and instrument cluster may blink. This is normal.

Page 3 of 6

ATTACHMENT II
SSPA6
SAS UNIT REPROGRAMMING PROCEDURE:
Follow Steps 1 - 8 in the table below to reprogram the SAS Unit.

No

Technician
Operation

Vehicle
Status

IG-OFF

MDRT Status

LED Status

Beep
Sound

Display

MDRT
Removal

Green

Red

Off

Off

---

(None)

---

On

On

One long
beep

Ready

Allowed

Prohibited
(for 1-2 min.)

1

Prepare
MDRT

2

Connect
MDRT to
vehicle

3