Technical Service Bulletin
91 Audi connect Gen2 system: Key User and PINs
91 16 29 2043037/1 February 3, 2016.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q7

2017

All

Audi connect

Condition
• The customer does not know how to become a Key User of the vehicle.
• The customer does not understand the different PINs used with the Audi connect Gen2 system.
• The customer has completed the Audi connect User Management Registration and has a contract ID and form,
but the remote services do not work in the vehicle.
• The customer or dealer has lost the scratch-off vehicle code (referred to as the “vehicle PIN”).
• The customer does not know the four-digit app PIN for remotely locking and unlocking the vehicle with the MMI
connect smartphone app.

Technical Background
Connected car systems can be exciting to use, but with new technology comes added complexity and potential
security concerns. Because of the “connected” nature of the Audi connect Gen2 system, new layers of security
using PINs have been implemented to make the system secure. In order to use the new remote services of the
Audi connect Gen2 system, the customer must become a Key User of the vehicle.
Tip: Watch the Audi intellect video at http://audi-intellect.com/video.php?id=157 for additional information
when diagnosing Audi connect Gen2 concerns.
New Audi connect Gen2 PINs
The scratch-off vehicle code, also known as the vehicle PIN
(Figure 1), and MMI connect app PIN (Figure 2), also known as
the user management four-digit PIN, are new concepts
introduced with the Audi connect Gen2 system. These PINs are
designed to be used with the remote services, and are part of the
process of becoming a vehicle Key User. A matrix of all PINs
used with Audi connect Gen2 is attached.

Figure 1. Vehicle code (Vehicle PIN)

© 2016 Audi of America, Inc.

Page 1 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 2. User management 4-digit PIN
AcVDM Customer Validation of Key Contract
The customer and dealer must both understand the contract ID generated during the Audi connect user
management registration process must be validated by the dealer using the AcVDM system. The person being
validated will have full access to the vehicle’s location and could potentially lock and unlock the vehicle remotely (if
the vehicle PIN and myAudi account are paired within the MMI system), thus it is the responsibility of the dealer to
ensure that the customer requesting validation is the actual vehicle owner. AcVDM can be found in
AccessAudi.com under Audi connect>>AcVDM myAudi Key User Verification Tool.
Once the customer becomes a Key User of the vehicle, other users can be assigned as “secondary users” of the
same vehicle. A secondary user can use the remote services without restriction, but only the Key User can assign
or remove secondary users.
The new Audi connect Gen2 Remote Services include the following:

© 2016 Audi of America, Inc.

Page 2 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Remote service

Parking Location

Accessed through
my.Audi.com, MMI connect
app, or both?

myAudi

Image of service

MMI connect App

Figure 3. Parking location

myAudi

MMI connect App

Figure 4. Set Geofencing Options

© 2016 Audi of America, Inc.

Page 3 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

myAudi (only
configure)

Configure and
monitor via MMI
connect App

Figure 5. Configure using myAudi or MMI connect
App

myAudi*
(only
reports)

Only Configure via
MMI connect App

Figure 6. Configure and monitor alerts in MMI
connect App

© 2016 Audi of America, Inc.

Page 4 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

myAudi

MMI connect App

Figure 7. Monitor in myAudi and MMI connect App

myAudi (only
reports)

Control is only via
the MMI connect
App

Figure 8. Remote lock and unlock only via MMI
connect App

myAudi (only
info)

Not used

Figure 9. Stolen vehicle locator

© 2016 Audi of America, Inc.

Page 5 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Production Solution
Not applicable.

Service
Vehicle PIN replacement
If the scratch-off vehicle PIN is missing or lost, the dealer
must place an order for a new vehicle PIN through the
normal parts ordering system. The vehicle PIN can be
easily located in the parts ordering system with the
search term “audi connect”. The vehicle PIN in ETKA is
listed as the “label for pin (audi connect) with tag” (Figure
10).

Figure 10. ETKA Search Term “audi connect”.
The vehicle PIN must be ordered using the VIN (Figure
11). The process is the same as when ordering a
replacement remote key. Once the new order is placed
and processed, the old F-PIN will become invalid or
expire. The vehicle PIN is a secret code that is unique to
the VIN. The vehicle PIN will never expire as long as a
new PIN is not ordered. The vehicle PIN should remain
with the vehicle owner and should be transferred to the
future second owner.

Figure 11. ETKA Image of vehicle PIN.

© 2016 Audi of America, Inc.

Page 6 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Resetting the four-digit PIN (app PIN)
During the Audi connect user management registration
process, the customer is required to set a four-digit PIN.
This critical PIN must be used for remote locking and
unlocking of the vehicle using the MMI connect App. The
PIN is customer-specific, so if the customer has multiple
vehicles with Audi connect Gen2, the same four-digit PIN
will be used for each vehicle.
If the customer has forgotten the PIN, it can be reset in
the my.Audi.com customer account, under Audi connect
Services>>Audi connect user management>>Change
PIN>>”Have you forgotten your PIN?”>>Reset Your PIN
(Figure 12).

Figure 12. myAudi four-digit PIN reset.
Setting the Key User in the vehicle
The final step for activating a Key User for a specific VIN is to enter the vehicle PIN into the MMI. However, the
following requirements must be met before a customer can be activated as a Key User.
• Audi connect (Connect PRIME) 6-month trial is started and vehicle is able to receive data from AT&T (Wi-Fi
does not need to be activated, but during trial it should be active as part of the Connect PRIME and Connect
PLUS trial).
• Customer has a myAudi account (USA account: https://www.audiusa.com/myaudi/).
• Customer has completed the Audi connect user management registration process.
• Dealer has validated the contract ID for the customer using AcVDM. This is the last step of the Audi connect
user management registration process.
• The customer has the original vehicle PIN or a replacement vehicle PIN.
• Once all of these requirements are met, the customer
can simply enter the vehicle PIN (F-PIN) along with
their myAudi account login (email address) into the
MMI at the following location within the MMI:
Menu>>Audi connect>>Scroll down>>Audi connect
user management>>Set Key User (Figure 13 and
Figure 14).

Figure 13. Audi connect home menu in MMI.

© 2016 Audi of America, Inc.

Page 7 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 14. Set key user option under Audi connect
user management.
• When an outage of the remote vehicle services
occurs, or when the MMI was recently factory reset, it
will not be possible to add, reset, or view the vehicle’s
Key User list. When this happens, the message of
“There is currently no user list available” will be seen
in in the MMI (Figure 15). If the outage occurs for
more than a day, contact the Audi connect dealer
support center (1-888-545-9434). If the MMI was
recently factory reset, it can take multiple hours before
the information on the backend server is reset for the
Figure 15. Key user list is not available
vehicle. Try again at a later time. Keep in mind there
are a maximum number of attempts the Key User can
be attempted in the MMI.
Removing the Key User to revoke access to Remote Vehicle Services (second owner process)
The Key User can only be removed using one of two
methods.
• Remove Key User in first owner’s myAudi portal
• Accessed via my.Audi.com: Choose Vehicle>>Audi
connect user management>>Select
vehicle>>Cancel>>Cancel Contract (Figure 16).

Figure 16. Cancel Key User in myAudi Portal

© 2016 Audi of America, Inc.

Page 8 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
• Remove Key User in vehicle’s MMI system
• Accessed via the MMI using Menu>>Audi
connect>>Scroll down>>Audi connect user
management>>Key User>>Select the Name of the
Key User>>Reset key user>>Reset (Figure 17).

Figure 17. Reset key user
Additional steps are required to complete the second owner process, but at this point in the process, the Key User
has been removed. The Audi dealership technologist should be able to complete the second owner process using
the myAudiconnect.com portal.

Warranty
This TSB is informational only and not applicable to any Audi warranty.

Additional Information
All parts and service references provided in this TSB (2043037) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2016 Audi of America, Inc.

Page 9 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.