NHTSA ID Number: 10117473
Manufacturer Communication Number: 122-G7H3U-06
TSB/Document Date: 2017-09-14
Summary
Concerns: Instrument cluster Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. The following fault symptoms can occur on the affected vehicles due to a software error in the instrument cluster: * Failure of the display on the multi-function display: The display on the multi-function display in the instrument cluster can stop working at times under certain conditions. The display starts working again after a certain time. * Implausible service reminder indicator display: The driver is informed that a service (maintenance, intermediate maintenance or oil service) is due although the mileage and date for a required service have not yet been reached.
Service
Technical Information
2/14
ENU
WE02
9
WE02 - Re-programming Instrument Cluster (Workshop Campaign)
Revision:
Revision 1: July 9, 2014
1. This campaign is amended to include changes and additional information added to end of table under
“Carrying out control unit programming”.
2. This campaign is amended to add an additional "Information" paragraph under "Reading out and
erasing fault memories".
Model Year:
As of 2012 up to 2014
Important Note: CRITICAL WARNING - THIS CAMPAIGN INCLUDES STEPS WHERE SEVERAL CONTROL UNITS IN
THE VEHICLE WILL BE PROGRAMMED WITH THE PIWIS TESTER. IT IS CRITICAL THAT THE VEHICLE
VOLTAGE BE BETWEEN 13.5 VOLTS AND 14.5 VOLTS DURING THIS PROGRAMMING. OTHERWISE, THE
PROGRAMMING COULD FAIL RESULTING IN DAMAGED CONTROL UNITS. CONTROL UNITS DAMAGED BY
INADEQUATE VOLTAGE WILL NOT BE COVERED UNDER WARRANTY. THE TECHNICIAN MUST VERIFY THE
ACTUAL VEHICLE VOLTAGE IN THE INSTRUMENT CLUSTER OR IN THE PIWIS TESTER BEFORE STARTING
THE CAMPAIGN AND ALSO DOCUMENT THE ACTUAL VOLTAGE ON THE REPAIR ORDER. IT IS ALSO
ADVISABLE TO MONITOR THE VEHICLE VOLTAGE DURING THE PROGRAMMING VIA THE INSTRUMENT
CLUSTER. PLEASE REFER TO EQUIPMENT INFORMATION EQ-1105 FOR A LIST OF SUITABLE BATTERY
CHARGERS/POWER SUPPLIES WHICH SHOULD BE USED TO MAINTAIN VEHICLE VOLTAGE.
Model Line:
Boxster (981)
Cayman (981)
911 (991)
Concerns:
Instrument cluster
Information:
This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. The following
fault symptoms can occur on the affected vehicles due to a software error in the instrument
cluster:
•
Failure of the display on the multi-function display: The display on the multi-function display in the
instrument cluster can stop working at times under certain conditions. The display starts working
again after a certain time.
•
Implausible service reminder indicator display: The driver is informed that a service (maintenance,
intermediate maintenance or oil service) is due although the mileage and date for a required service
have not yet been reached.
2014© Porsche
Cars North America, Inc.
AfterSales
Apr 15, 2014
Page 1 of 13
9
Service
WE02
Action
Required:
ENU
Technical Information
2/14
Re-program the instrument cluster.
Information
It takes about 20 minutes to program and code the instrument cluster.
Information
When the instrument cluster is re-coded, the individual settings implemented in the instrument cluster
by the customer will be lost and are reset to the default values of the country version that applies to
the vehicle.
After carrying out the campaign, therefore, please inform your customers that personal settings
they have implemented in the instrument cluster will have to be set again and provide them with any help
and support they need for setting the relevant options.
This affects the following settings in the Vehicle menu, for example:
•
Lowering of exterior mirror on passenger’s side during parking manouvers
•
Locking settings
•
Light & Visibility settings
•
Units (kilometers/miles, Celsius/Fahrenheit, ...)
•
Language
Affected
Vehicles:
The VIN(s) can be checked by using PIWIS Vehicle Information link to verify if the campaign affects the
vehicle. This campaign is scope specific to the VIN! Failure to verify in PIWIS may result in an improper
repair. This campaign affects 36,963 vehicles in North America.
Tools:
•
•
Work
Procedure:
See Attachment “A”.
Claim
Submission:
See Attachment “B”.
9818 - PIWIS Tester II with software version 13.500 (or higher) installed
Battery Charger/Power Supply - Suitable for AGM Type batteries, recommended current rating of
70A fixed voltage 13.5V to 14.5V. Refer to Equipment Information EQ-1105.
Attachment "A"
NOTICE
Fault entry in the fault memory and control unit programming aborted due to low voltage.
•
Increased current draw during diagnosis or control unit programming can cause a drop in voltage, which
can result in one or more fault entries and the abnormal termination of the programming process.
Apr 15, 2014
Page 2 of 13
AfterSales
2014© Porsche Cars North America, Inc.
Service
Technical Information
2/14
ENU
WE02
9
Before starting control unit programming, connect a battery charger or power supply, suitable for AGM
type batteries, recommended current rating of 70A fixed voltage 13.5V to 14.5V.
NOTICE
Control unit programming will be aborted if the Internet connection is unstable.
•
An unstable Internet connection can interrupt communication between PIWIS Tester II and the vehicle
communication module (VCI). As a result, control unit programming may be aborted.
During control unit programming, always connect PIWIS Tester II to the vehicle communication module
(VCI) via the USB cable.
NOTICE
Control unit programming will be aborted if the vehicle key is not recognized
•
If the vehicle key is not recognized in vehicles with Porsche Entry & Drive, programming cannot be started
or will be interrupted.
Switch on the ignition using the original vehicle key. To do this, replace the original vehicle key in the
ignition lock with the plastic key fob if it was previously removed at the start of this procedure.
Work Procedure: 1
Carry out general preliminary work for control unit programming as described in Workshop
Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS
Tester - section on "Preliminary work"'.
Carrying out control unit programming
Work Procedure: 1
Re-program the instrument cluster.
The basic procedure for programming a control unit is described in the Workshop Manual -
Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the
PIWIS Tester - section on "Programming"'.
Specific information on control unit programming during this campaign:
Required PIWIS Tester software version:
13.500 (or higher)
Type of control unit programming:
Control unit programming using the "Campaign"
function in the Additional menu on the PIWIS
Tester by entering a programming code.
Programming code:
C8K6B
2014© Porsche Cars North America, Inc.
AfterSales
Apr 15, 2014
Page 3 of 13
9
Service
WE02
ENU
Technical Information
2/14
Read and follow the information and instructions
on the PIWIS Tester during the guided
programming sequence.
During the programming sequence, the instrument
cluster is re-programmed and then re-codedautomatically.
Programming sequence:
The display in the instrument cluster is switched off
during programming. "bLF" appears on the digital
speedometer display.
The ignition is still active in the background.
Never switch the ignition off and then on again
because if you do, programming will be interrupted and will then have to be restarted.
The display in the instrument cluster will be switched
on again automatically as soon as programming is
complete.
Time required for programming and
coding (approx.):
20 minutes
Software version programmed during this
campaign:
0373
Procedure in the event of error messages
appearing during the programming
sequence:
Workshop Manual '9X00IN Basic instructions and
Procedure in the event of abnormal
termination of control unit programming:
•
Following control unit programming, the software
version can be read out of the instrument cluster
in the 'Extended identification' menu using the
PIWIS Tester.
procedure for control unit programming using the
PIWIS Tester - section on "Troubleshooting"'.
•
•
•
Procedure in the event of other
malfunctions following control unit
Apr 15, 2014
Page 4 of 13
•
AfterSales
End the guided programming sequence and
disconnect the PIWIS Tester from the vehicle.
Switch off ignition and lock the vehicle.
Wait for at least 5 minutes before unlocking the
vehicle again and switching on the ignition.
Connect the PIWIS Tester to the vehicle and
repeat control unit programming by entering
the programming code again.
Switch off ignition and lock the vehicle.
2014© Porsche Cars North America, Inc.
Service
Technical Information
2/14
programming (e.g. analog speedometer
does not work):
•
•
ENU
WE02
9
Wait for at least 5 minutes before unlocking the
vehicle again and switching on the ignition.
Check to see if the problem persists.
Once the instrument cluster has been programmed successfully, carry out the following tasks in the
specified sequence.
Reading out and erasing fault memories
Work Procedure: 1
2
In the control unit selection screen ( 'Overview' menu), press •F7“ to call up the Additional
menu.
Select the function “Read all fault memories and
erase if required” and press •>>“ to confirm
Erasing fault memories.
The fault memories of the control units are read out.
3
Once you have read out the fault memories, delete
the fault memory entries by pressing •F8“.
4
Press •F12“ (“Yes”) in response to the question as
to whether you really want to erase all fault memory
entries.
Erasing fault memories
The faults stored in the fault memories of the various control units are deleted.
Information
If the fault memories of individual control units (e.g. DME, PDK, etc.) cannot be erased, start the engine
briefly and then switch it off again. Wait for approx. 10 seconds before switching the ignition on again and
re-establish the connection between the PIWIS Tester and the vehicle. Then read out and erase the fault
memories of the affected control units again separately.
If the fault memory entries are still present, proceed as follows:
•
Switch off ignition.
•
Disconnect the PIWIS Tester diagnostic connector from the diagnostic socket.
•
Lock the vehicle using the driver's key.
•
Wait for approx. 1 minute before unlocking the vehicle again and then read out the fault memories of
the control units again and erase them.
If control units are found to have faults, which cannot be erased and are not caused by control unit
programming, these faults must be found and corrected. This work cannot be invoiced under the
workshop campaign number.
2014© Porsche Cars North America, Inc.
AfterSales
Apr 15, 2014
Page 5 of 13
9
Service
WE02
ENU
Technical Information
2/14
Information
If the fault memory entry "01001C: Operator and display Log - No communication" is stored in the
instrument cluster, please ignore this. This fault memory entry is caused by a communication problem
between the control units during programming.
5
Once you have erased the fault memories, select the
'Overview' menu and press •“ to confirm your selection Control unit
selection – Instrument cluster.
2
Once the instrument cluster has been found
and is displayed in the overview, select the
'Codings/adaptations' menu.
Control unit selection – Instrument cluster
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 122-G7H3U-06
Replacement Service Bulletin Number:
MFR Communication Date: 2014-07-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.