VIN

3HSDJSNR9GN007197

3HSHXSNR0GN157179

3HSHXSNR3GN430437

3HSHXSNR6GN430108

3HSDJSNR9GN058599

3HSHXSNR0GN250221

3HSHXSNR3GN430440

3HSHXSNR6GN430139

3HSDJSNR9GN058604

3HSHXSNR0GN429147

3HSHXSNR3GN430695

3HSHXSNR6GN430447

3HSDJSNR9GN058649

3HSHXSNR0GN430007

3HSHXSNR3GN449537

3HSHXSNR6GN430688

3HSDJSNR9GN058652

3HSHXSNR0GN430010

3HSHXSNR3GN737641

3HSHXSNR6GN430691

3HSDJSNR9GN058666

3HSHXSNR0GN430024

3HSHXSNR4GN202348

3HSHXSNR6GN737648

3HSDJSNR9GN058683

3HSHXSNR0GN430038

3HSHXSNR4GN202351

3HSHXSNR6GN737651

3HSDJSNR9GN113651

3HSHXSNR0GN430105

3HSHXSNR4GN430009

3HSHXSNR7GN001544

3HSDJSNR9GN136248

3HSHXSNR0GN737645

3HSHXSNR4GN430012

3HSHXSNR7GN004945

3HSDJSNR9GN261105

3HSHXSNR1GN004553

3HSHXSNR4GN430026

3HSHXSNR7GN429145

3HSDJSNR9GN282049

3HSHXSNR1GN004942

3HSHXSNR4GN430074

3HSHXSNR7GN429999

3HSHXSNR7GN430005

3HSHXSNR8GN430028

3HSHXSNR9GN031760

3HSHXSNRXGN430001

3HSHXSNR7GN430019

3HSHXSNR8GN430076

3HSHXSNR9GN429146

3HSHXSNRXGN430015

3HSHXSNR7GN430022

3HSHXSNR8GN430109

3HSHXSNR9GN430006

3HSHXSNRXGN430029

3HSHXSNR7GN430036

3HSHXSNR8GN430434

3HSHXSNR9GN430023

3HSHXSNRXGN430032

3HSHXSNR7GN430439

3HSHXSNR8GN430689

3HSHXSNR9GN430037

3HSHXSNRXGN430077

3HSHXSNR7GN737643

3HSHXSNR8GN430692

3HSHXSNR9GN430040

3HSHXSNRXGN430144

3HSHXSNR8GN021138

3HSHXSNR8GN449534

3HSHXSNR9GN430457

3HSHXSNRXGN430435

3HSHXSNR8GN429140

3HSHXSNR8GN737649

3HSHXSNR9GN737644

3HSHXSNRXGN430693

3HSHXSNR8GN430000

3HSHXSNR8GN737652

3HSHXSNRXGN021139

3HSHXSNRXGN449535

3HSHXSNR8GN430014

3HSHXSNR9GN001545

3HSHXSNRXGN429141

3HSHXSNRXGN749012

Field Action Transmission Identification:
Prior to the repair of a suspect transmission, verify that the Field Action repair has NOT already been performed
by looking for the identification mark shown in Figure 2. After you have confirmed an identifying mark is NOT
present, contact the Allison Transmission Technical Assistance Center (TAC). If you believe the vehicle qualifies
for this field action and is not contained in the affected list, contact TAC at 1­800­252­5283 or 317­242­0700 or
email: [email protected]

Proactive Repair:
Authorized Allison Service Outlet Field Action Responsibility.
1. Confirm vehicle is within the affected VINs contained in Table 1.
2. Before starting service:
a. Verify the transmission nameplate does not have an “X” Identification Mark indicating this Field Action
service work has already been performed. Refer to Figure 2
b. Verify the service parts shown in Table 2 are in inventory to support service work.

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 6 of 13
3. Remove transmission following Allison Tech Tip TT7829. Tech Tip TT7829 can be found on the Allison
Extranet.
4. Remove engine crankshaft bolts and discard.
5. Remove flexplate assembly P/N 29553895.
6. Install flexplate assembly P/N 29558081 by aligning small hole in flexplate center with small hole in flywheel
center. Ensure side marked “ENGINE SIDE” is facing the engine.
7. Install 10 NEW crankshaft bolts using Navistar P/N 3005144C1.
8. Torque crankshaft bolts to the following Navistar requirements:

Figure 1. Navistar Bolt Torque Sequence
a. Torque crankshaft bolts per Figure 1 to 100 N∙m (74 lb/ft).
b. Angle tighten crankshaft bolts per Figure 1 90 degrees.
c. Angle tighten crankshaft bolts per Figure 1 an additional 90 degrees.
9. Remove flexplate adaptor P/N 29545926 from the transmission torque converter. Retain the 12 bolts
removed as they may be reused.
10. Install flexplate adaptor P/N 29558082 onto torque converter and install the 12 bolts that were removed.
Torque bolts to 36 N∙m (27 lb/ft).
11. Install transmission following Allison Tech Tip TT7829.
12. Recalibrate transmission TCM.
13. Stamp or etch an “X” into the transmission nameplate in the location shown in Figure 2.

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 7 of 13

Figure 2. Nameplate

Reactive Repair:
Authorized Allison Service Outlet Field Action Responsibility
1. Confirm vehicle is within the affected VINs contained in Table 1.
2. Before starting service:
a. Verify the transmission nameplate does not have an “X” Identification Mark indicating this Field Action
service work has already been performed. Refer to Figure 2.
b. Verify the service parts shown in Table 3 are in inventory to support service work.
3. Remove transmission following Allison Tech Tip TT7829. Tech Tip TT7829 can be found on the Allison
Extranet.
4. Remove engine crankshaft bolts and discard.
5. Remove flexplate assembly P/N 29553895.
6. If replacement required, remove engine flywheel.
7. If required, install new engine flywheel P/N 3003994C93.
8. Install flexplate assembly P/N 29558081 by aligning small hole in flexplate center with small hole in flywheel
center. Ensure side marked “ENGINE SIDE” is facing engine.
9. Install 10 NEW crankshaft bolts using Navistar P/N 3005144C1.
10. Torque crankshaft bolts to the following Navistar requirements:

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 8 of 13

Figure 3. Navistar Bolt Torque Sequence
a. Torque crankshaft bolts per Figure 1 to 100 N∙m (74 lb/ft).
b. Angle tighten crankshaft bolts per Figure 1 90 degrees.
c. Angle tighten crankshaft bolts per Figure 1 an additional 90 degrees.
11. Remove flexplate adaptor P/N 29545926 from the transmission torque converter. Retain the 12 bolts
removed as they may be reused.
12. Install transmission lifting bracket J51026 onto transmission main case mounting pads.
13. Install transmission on turn­over stand J1750A, J29109 or equivalent.
14. Remove transmission drain plug and drain fluid into a clean container for fluid reuse.
15. Position transmission with the torque converter facing up.
16. Remove torque converter plug.
17. Remove torque converter retaining bolt from turbine shaft and retain.
18. Attach a sling to the flexplate adaptor flange by positioning the adaptor flange connections an equal distance
from each other. Using a hoist, carefully lift the torque converter from the torque converter housing.
19. Inspect inside diameter of torque converter pump hub for damage. If the pump hub has contacted the
outside diameter of the ground sleeve causing damage similar to the example shown in Figure 4, the
complete transmission must be replaced. Contact the Allison Technical Assistance Center to arrange
shipment of a replacement transmission. If damage is not present on the pump hub inside diameter,
continue with the replacement of the torque converter.
20. Remove sling and install in same manner on new torque converter. Using a hoist, carefully install torque
converter.
21. Measure torque converter axial location to verify proper installation. Axial location is 44.0­46.8 mm
(1.732­1.842 inch) when properly installed. Refer to Figure 5.
22. Install torque converter retaining bolt removed in 17.
23. Remove reverse idler gear cover and gasket.

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 9 of 13
24. Install J51170 Reverse Idler Gear Holding Tool onto the reverse idler gear and insert pin through tool
and gear. Refer to Figure 6.
25. Torque bolt to 339­406 N∙m (250­300 lb/ft).
26. Install new torque converter pilot plug with O­ring and torque to 50­60 N m (37­44 lb/ft).
27. Remove J51170 Reverse Idler Gear Holding Tool.
28. Install new reverse idler cover gasket and original reverse idler gear cover. Install bolts and torque to 24­29
N∙m (18­21 lb/ft).
29. Install flexplate adaptor P/N 29558082 onto torque converter. Install the 12 bolts that were removed and
torque to 36 N∙m (27 lb/ft).
30. Remove transmission from turn­over stand.
31. Remove lifting bracket J51026.
32. Install transmission following Allison Tech Tip TT7829. Refill transmission with fluid removed in 14.
33. Recalibrate transmission TCM.
34. Stamp or etch an “X” into the transmission nameplate in the location shown in Figure 2.

Figure 4. Contact Damage

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 10 of 13

Figure 5. Measuring Torque Converter Axial Location

Figure 6. Reverse Idler Gear Holding Tool Installation

Required Service Parts:
Table 2 and Table 3 provide the required service parts for this Customer Satisfaction Field Action Initiative.

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 11 of 13
Table 2. Required Service Parts Proactive Repair
Part Number

Part Name

Quantity

29558081

Flexplate Assembly

1

Flexplate Adaptor

1

N13 Crankshaft Bolt

10

29558082
3005144C1

*

* Must be ordered through Navistar. Not available through Allison Transmission.

Table 3. Required Service Parts Reactive Repair
Part Number

Part Name

Quantity

29558081

Flexplate Assembly

1

29558082

Flexplate Adaptor

1

N13 Crankshaft Bolt

10

N13 Engine Flywheel

1

Torque Converter

29551941

1

Torque Converter Pilot Plug

29535581

1

Reverse Idler Cover Gasket

29552262

1

Flexplate Bolt

11505232

12

3005144C1
3003994C93

*
**

* Must be ordered through Navistar. Not available through Allison Transmission.
** Order only if damaged. Must be ordered through Navistar.

Claim Submittal Information:
Approved authorized Allison service outlets must submit work performed per this Field Action as outlined in
Table 4 and Table 5 or Table 6.
This Customer Satisfaction Field Action Initiative remains active until December 31, 2017.
Table 4. Claim Information
04

Claim Type
Primary Failed Part

29553895

Complaint Code

AT02

Failure Code

CC03

Table 5. Labor Codes Proactive Repair
Labor Operation Code

Labor Hours

Labor Operation

00094000

7.5

R & R Transmission

00096900

1.0

R & R Flexplate and Adapter

00094006

0.5

Steam Clean Transmission (Only If Required)

00096501

1.0

Calibrate TCM

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 12 of 13
Table 6. Labor Codes Reactive Repair
Labor Operation Code

Labor Hours

Labor Operation

00094000

7.5

R & R Transmission

00096900

1.0

R & R Flexplate and Adapter

0095211

1.0

R & R Torque Converter

00094006

0.5

Steam Clean Transmission (Only If Required)

00096501

1.0

Calibrate TCM

Any additional parts, labor or travel costs deemed necessary to complete this Field Action must be described in
detail in the claim narrative; if not, they will be deducted from the claim.
Authorized Allison service outlets must follow the published Allison Transmission current labor time guide for
work performed when adding any additional charges.

Customer Notification:
Affected customers will be notified of this Customer Satisfaction Field Action Initiative via mail with the following
letter:

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.

2016FA02, Rev. B
January, 2017
Page 13 of 13
Date: 16/May/2016
Dear International® ProStar® or TranStar® Truck Owner:
This notice is sent to inform you of a Field Action Program 2016FA02 that includes your Navistar ProStar® or
TranStar® vehicle(s) equipped with N13 engine and Allison TC10® Series Transmission.

Reason For This Field Action:
Allison Transmission and Navistar have jointly identified a potential quality issue related to the adaptation hardware
between the Navistar N13 engine and the Allison TC10® transmission. Damage to the adaptation hardware can
progress and lead to failure of the flexplate. This Field Action is being initiated to replace the flexplate assembly
with an updated part.
This Field Action pertains only to International® ProStar® and TranStar® trucks equipped with Navistar N13 engines
and TC10® transmissions.

How Long Will The Repair Take:
Installation of updated hardware typically can be completed in one day. Additional time may be required to schedule
and process your vehicle. Making an appointment is highly recommended to ensure a faster repair. Please ask an
Authorized Allison Distributor or Dealer how much time will be needed to schedule, process and repair your vehicle.

Contacting Your Allison Transmission Distributor or Dealer:
Please contact an Authorized Allison Distributor or Dealer as soon as possible to arrange a service date.
Please provide the Vehicle Identification Number (VIN) when contacting an Allison Distributor or Dealer.
Allison distributor and dealer locations can be found in the Sales and Service locator on the Allison web page:
www.allisontransmission.com
Instructions for performing this Field Action have been sent to the Allison Distributor and Dealer network.
Allison Transmission and Navistar apologize for the inconvenience this Field Action creates, but wish to proactively
resolve the issue and prevent unanticipated disruptions to your operation.

Copyright © 2017 Allison Transmission, Inc. All Rights Reserved.