Bulletin No.: 01-03-10-003O
Date: Feb-2017

Subject:

GM of Canada New Vehicle Tire Warranty Program and GWM Transaction Submission Information

Models:

2012-2018 GM Passenger Cars and Light Duty Trucks

Attention:

This Service Bulletin is Applicable to "GM of Canada Dealers" Only.

This Bulletin has been revised to update the Model Years including new graphics for step 2 and 3 and added a Note to
clarify STEP TWO under section Processing Tire Warranty Transaction Using Global Warranty Management. Please discard
Corporate Bulletin Number 01-03-10-003N.

GM of Canada New Vehicle Tire Warranty Program
The new tires that the vehicle are equipped with are covered by General Motors against defects in material or workmanship under the New Vehicle Warranty
(Base Warranty Coverage). For vehicles within this warranty period, defective tires will be replaced on a pro rata adjustment basis according to the following
distance-based schedule:

•

Buick and Cadillac up to 80,000 km

•

Chevrolet and GMC up to 60,000 km
Notice: If the tire is not in stock and the vehicle is returned to the Customer while the tire is being shipped, the vehicle distance at the
time the tires were ordered must be recorded on the Job Card and used to determine the proration amount. Any additional accrued vehicle
distance traveled between ordering and installation of the tires should not be charged to the Customer.

–

The Customer contributes to the cost of the tire replacement based on vehicle distance traveled. A proration system is used, with Customer
Participation increasing incrementally as the vehicle distance traveled increases.

–

See the applicable GM Tire Warranty Proration Table in this Bulletin for further Cost and Participation details.

–

The proration is based solely on vehicle distance traveled. Tread depth measurements are not required for GWM Transaction submissions.

Notice:
•

Proration applies to the price of the “tires” only. Cost plus warranty mark-up must be calculated before determining the prorated amount.
No labour charges are to be assessed to the Customer for tire replacement. GM will cover 100% of the cost for labour (mount and balance
tires) for tires replaced under the Base Warranty Coverage, based on published allowances in the Labour Time Guide.

•

Tire proration policies and percentages also apply to tires replaced under Customer Enthusiasm.

2017–2018 Buick and Cadillac Tire Warranty Proration Table
2017–2018 Buick and Cadillac Tire Warranty Proration Table
Vehicle Distance Traveled in
Kilometres (km)

Customer Participation

Customer Participation

Tire Cost Including Markup

Labour = Mount and Balance

1

0-19,000

0%

0%

19,001 - 24,000

40%

0%

24,001 - 32,000

50%

0%

32,001 - 40,000

60%

0%

40,001 - 48,000

70%

0%

48,001 - 80,000

80%

0%

80,001+

100%

100%

2017–2018 Chevrolet and GMC Tire Warranty Proration Table
2017–2018 Chevrolet and GMC Tire Warranty Proration Table
Vehicle Distance Traveled in
Kilometres (km)

Customer Participation

Customer Participation

Tire Cost Including Markup

Labour = Mount and Balance

0-19,000

0%

0%

19,001 - 24,000

40%

0%

24,001 - 32,000

50%

0%

32,001 - 40,000

60%

0%

40,001 - 48,000

70%

0%

48,001 - 60,000*

80%

0%

60,001+*

100%

100%

*The 2017 Canadian Limited Warranty and Owner Assistance Information booklet may have this tire prorated scale shown as up to 57,600 km instead of
60,000 km. The tire warranty prorated scale for Chevrolet/GMC vehicles is up to 60,000 km and will be corrected in future editions of the booklet.

2012-2016 GM Tire Warranty Proration Table
2012-2016 GM Tire Warranty Proration Table
Vehicle Distance Traveled in
Kilometres (km)

Customer Participation

Customer Participation

Tire Cost Including Markup

Labour = Mount and Balance

0-20,000

0%

0%

20,001 - 20,999

33%

0%

21,000 - 21,999

34.2%

0%

22,000 - 22,999

35.3%

0%

2

23,000 - 23,999

36.5%

0%

24,000 - 24,999

37.7%

0%

25,000 - 25,999

38.9%

0%

26,000 - 26,999

40.0%

0%

27,000 - 27,999

41.2%

0%

28,000 - 28,999

42.6%

0%

29,000 - 29,999

43.6%

0%

30,000 - 30,999

44.7%

0%

31,000 - 31,999

45.9%

0%

32,000 - 32,999

47.1%

0%

33,000 - 33,999

48.3%

0%

34,000 - 34,999

49.4%

0%

35,000 - 35,999

50.6%

0%

36,000 - 36,999

51.8%

0%

37,000 - 37,999

53.0%

0%

38,000 - 38,999

54.1%

0%

39,000 - 39,999

55.3%

0%

40,000 - 40,999

56.5%

0%

41,000 - 41,999

57.7%

0%

42,000 - 42,999

58.8%

0%

43,000 - 43,999

60.0%

0%

44,000 - 44,999

61.2%

0%

45,000 - 45,999

62.4%

0%

46,000 - 46,999

63.5%

0%

47,000 - 47,999

64.7%

0%

48,000 - 48,999

65.9%

0%

49,000 - 49,999

67.1%

0%

3

50,000 - 50,999

68.2%

0%

51,000 - 51,999

69.4%

0%

52,000 - 52,999

70.6%

0%

53,000 - 53,999

71.8%

0%

54,000 - 54,999

72.9%

0%

55,000 - 55,999

74.1%

0%

56,000 - 56,999

75.3%

0%

57,000 - 57,999

76.5%

0%

58,000 - 58,999

77.6%

0%

59,000 - 60,000

78.8%

0%

60001+ (Chevrolet, GMC)

100.0%

100%

60,001 - 80,000 (Buick/Cadillac
Only)

80.0%

0%

80,001+ (Buick/Cadillac Only)

100.0%

100%

Using the applicable GM Tire Warranty Proration Tables, the Service Personnel should be able to calculate the required Customer Participation
(contribution) for each scenario. Here are a few examples:

•

A 2017 Buick with 23,139 km requires both front tires to be replaced. The full cost of each tire including handling allowance is $172.72. In this example,
the customer participation is 40.0% of the tire replacement cost calculated as follows: $172.72 x 2 tires = $345.44 x 40.0% = $138.18. GM will cover the
remaining portion for the tires ($345.44 - $138.18 = $207.26) and 100% of the labour to mount and balance the new tires.

•

A 2016 Chevrolet with 30,435 km requires one tire be replaced. The full cost of the tire including handling allowance is $156.20. In this example, the
Customer participation is 44.7% of the tire replacement cost calculated as follows: $156.20 x 44.7% = $69.82. GM will cover the remaining portion for the
tire ($156.20 - $69.82 = $86.38) and 100% of the labour to mount and balance the new tire.

•

A 2017 Cadillac with 67,593 km requires one rear tire to be replaced. The full cost of the tire including handling allowance is $215.46. In this example, the
Customer participation is 80% of the tire replacement cost calculated as follows: $215.46 x 80% = $172.37. GM will cover the remaining portion for the
tire ($215.46 −$172.37 = $43.09) and 100% of the labour to mount and balance the new tire.

What Is Covered by the New Vehicle Tire Warranty Program

•

Original Equipment (OE) tires and PDI installed Limited Production Option (LPO) tires are covered. Most OE and LPO tires will have a Tire Performance
Criteria (TPC) number molded on the sidewall near the tire size.

•

Tires replaced under warranty will continue to be covered for the remaining portion of the Base Warranty Coverage. Proration should be based off of the
accumulated distance on the replacement tire, using the GM Tire Warranty Proration Table.

Use of GM Tire Sealant
General Motors may recommend/endorse practices that differ from those of individual tire manufacturers. One example is that the temporary use of tire sealant
(as supplied with a GM inflator kit) may not be endorsed by certain tire manufacturers, such as Pirelli or Bridgestone. General Motors has independently
validated the temporary use of such sealant when used in accordance with the instructions provided in the vehicle Owner Manual.
When the instructions found in the Owner Manual have been followed correctly, GM of Canada will continue to cover the tire under the terms of the New Vehicle
Warranty, whether or not the practice conflicts with the policies of the individual tire manufacturer. Due to this policy, it may be advantageous for a customer
with Bridgestone or Pirelli tires to return their vehicle to a General Motors Dealership for tire warranty issues if GM Tire Sealant has been used.

4

GM Inflator Kits — Tire Pressure Monitor Sensors
ONLY use the tire sealant included with GM Inflator Kits for temporary repair of tire air leaks. General Motors has tested this sealant and its compatibility with
on-wheel mounted tire pressure monitor sensors. After inflator kit use, the on-wheel mounted tire pressure sensor should be inspected for any damage, and
replaced and/or cleaned as needed.

Tire Chunking on New Vehicles

This condition may be seen on new vehicles at the time of delivery to the Dealer. The condition, known as tire chunking is not transportation damage, but
damage from Dynamic Vehicle Testing (DVT) that was performed at the assembly plant. This type of damage is to be treated as a Warranty Repair, using the
applicable tire labour operation listed in this Bulletin and following the Tire Pre-Repair Authorization process. Because this condition is normally discovered when
the Pre-Delivery Inspection (PDI) is performed, do not use the GM Tire Warranty Proration Table.

What Is Not Covered by the New Vehicle Tire Warranty Program

•

Michelin Pilot Sport CUP tires.

•

Non-Original Equipment tires (excluding Dealer replaced tires under the New Vehicle Warranty).
Important: Tire wear greatly varies by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles
are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying and/or traction
demands. Different types of tires will experience different rates of wear, resulting from these factors. No warranty is offered on the usable
tread life of the tires.

•

Normal tire wear.

•

Tires on a vehicle after the Base Warranty Coverage expires. Original Equipment tires may still have prorated warranty coverage by the tire manufacturer
once the Base Warranty Coverage expires.

•

Tires purchased by consumers for use as winter tires, beyond the New Vehicle Warranty Program or replaced during the New Vehicle Warranty period
for non-warrantable conditions.
Important: If tire replacement is necessary due to component(s) covered under the New Vehicle Warranty, Service Agents may claim for
replacement tires on the same Job Card as the defective component(s). The tire claim must be submitted using the applicable tire labour
operation and proration schedule listed in this bulletin. A Tire Pre-Repair Authorization is required for the tire labour operation.

•

Uneven wear from damaged, worn or misaligned suspension components.
Important: Road hazard may be covered by certain Tire Manufacturers on specific tires.

•

Road hazard is not covered. This includes punctures, cuts, impact breaks, etc. Refer to the section titled: Examples of Non-Warrantable Conditions in this
Bulletin.

•

Damage resulting from driving with low tire pressures.

•

Damage resulting from improper tire repairs.

•

Damage resulting from extended driving on a flat tire (Except Run-Flat and Self-Sealing Tires).

•

Damage due to misuse, negligence, lack of maintenance, alteration, racing and vandalism is not covered.

Examples of Non-Warrantable Tire Conditions
5

Important: The following examples are only a sampling of non-warrantable conditions submitted in warranty tire returns. GM of Canada is not
responsible for, and WILL NOT replace tires sent in for conditions under the “What is Not Covered” section in this Bulletin.
Tires replaced under the Tire Warranty Program for non-warrantable conditions are subject to charge back. Inspection of tires replaced under warranty reveals
that the most frequent non-warrantable condition claimed is road hazard, followed by improper wear. The following are photos of returned tires that DO NOT
have warrantable conditions and a subsequent chargeback (debit) was processed after inspection.

•

This tire has two non-warrantable conditions. The tire is badly worn on the inside shoulder (over extended mileage) and has suffered air leakage from a
screw still in the tread.

•

This tire was returned for air leakage. The source of the air leakage is a tire repair plug installed in a non-approved portion of the tire. This tire has road
hazard damage.

•

This tire shows sidewall damage extending completely around the tire. This damage is the result of extended driving on a tire that is completely flat. The
6

extensive sidewall wear is from tire contact with the road while it rotates.

•

This tire was damaged by extended driving with little or no air, same as the tire previously shown. This photo shows the inside view. Shredding of the