inside may not always be accompanied by obvious exterior damage.

•

This example of common road damage is called a rim-pinch. The damage to the tire is caused by the tire folding and contacting the rim and the
pavement. Frequently this type of damage will cause a sidewall bulge/bubble when the tire is re-inflated, due to the air attempting to leak from the internal
sidewall breakage. It is common for the rim-pinch damage to be visible only from the inside of the tire. A typical tear to the sidewall from this type of
damage is shown.

Example of Normal Wear and Age Related Conditions

Some tire weathering and superficial cracking is normal. Tires should not be replaced under the New Vehicle Warranty for this condition.

Tire Rotation and Care
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Please advise customers of the importance of regular tire rotations and maintaining the specified air pressure for their tires. The vehicle Owner Manual contains
tire rotation requirements. Placards located in the door jamb, glove box or under the trunk lids of GM vehicles state the recommended tire pressures for the
vehicle.

Processing Tire Warranty Transactions Using Global Warranty Management
Once a customer agrees to tire replacement and their responsible portion under the GM Tire Warranty Program, follow these steps to complete the
Transaction:

STEP ONE: Complete a Pre-Repair Authorization (PRA)

Complete a Pre-Repair Authorization (PRA) A PRA must be generated for all tire Warranty Transactions. To access New Pre-Repair Authorizations,
go to the main GWM sitemap, click on Prepare & Submit Transactions and select Search/Create a Pre-Repair Authorization Document. Click on the NEW
button at the bottom of the screen. At the New Pre-Repair Authorization Screen, enter the Business Unit from the dropdown (GM –Canada) then enter the
Transaction Type from the dropdown (such as ZREG – Regular Vehicle Transaction) then select the Pre-Repair Type from the dropdown (Tire Replacement).
Click on the GO button. A New Pre-Repair Authorization screen will appear, that has both a Pre-Repair Authorization tab and a Tire Authorization tab.
The prorated amount of the tire only will be submitted as "Customer Participation" on the Transaction submission screen of GWM.

Click on the Pre-Repair Authorization tab and fill in the appropriate information as shown in the following list. Those items that are required will have an asterisk
shown next to the heading.

•

BAC*

•

Service Agent

•

Contact Name

•

Phone Number

•

Fax Number

8

•

Contact E-mail Address

•

Job Card*

•

Job Card Date*

•

Reference Number (optional)

•

VIN*

•

Vehicle Make

•

Vehicle Model

•

Odometer*

•

Transaction Flag

•

Customer Complaint Category*

•

Complaint Code*

•

Description* (for Complaint Code)

•

Cause Code*

•

Description* (for Cause Code)

•

Correction Description*

•

Labour Operation*

•

Labour Time, including Supplemental Time and/or OLH Time

•

Labour Rate

•

Labour Total

•

Parts Total

•

Part Numbers

•

Net Item Type and Amount

•

Net Item Total

•

Tax

•

Deductible

•

Total Before Taxes

•

Auth Code

•

Comment*

Then click on the Tire Authorization tab and fill in the appropriate information as shown in the following list:

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Those items that are required will have an asterisk shown next to the heading:

•

Tire Brand*

•

Tire Name*

•

Tire Position*

•

Sidewall Type*

•

Defect Location*

•

Removal Reason*

•

Tire Performance Criteria Number (TPC)*

•

Tire Size*

•

DOT Code*

Select a YES/NO radio button to answer the question: Was there visible cracking, blistering, tread separation or other structural condition that was not caused
by a road hazard on the tire?* (Do not select “YES” if the condition was caused by a road hazard, or suspension misalignment, or for noise, vibration or tread
wear conditions.)
Note: The purpose of this selection is to verify that in the servicing dealers judgement, the tire was replaced due to an inherent structural
problem in the tire (not road hazard, customer enthusiasm, etc.).
Select a YES/NO radio button to answer the question: Did the tire issue cause damage to any other parts of the vehicle?*
⇒

If there is more than one defective tire being replaced on the same vehicle, click on the NEXT TIRE SAME VEHICLE button and enter the appropriate
information for the next tire.

When completed, click on the SAVE button or SAVE AND ADD ATTACHMENTS button.

STEP TWO: Print the Tire Replacement Document

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Print the Tire Replacement Document Print the Tire Replacement Document, attach it to the Job Card and retain with the Vehicle History File. The Tire
Replacement Document is generated in GWM at the time the PRA is completed.
Note: STEP TWO will only be necessary if the tires are required to be shipped back; please see STEP THREE below. However, as mentioned in the Service
Policies and Procedure (article 3.2.8), the service agent must keep all records relating to transactions for reimbursement for a minimum of twenty-four (24)
months after the date of the job card.

STEP THREE: Returning Replaced Tires (if requested):

Required Tire Return and Shipping Instructions Based on the information entered into GWM, you may be required to return the replaced tire as a condition
of the GM New Vehicle Warranty. You will be required to return the tire if either of the following occurs:
–

The vehicle has been damaged or the tire displays physical damage.

–

The vehicle odometer has less than 20,000 km.

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Fold the GWM Tire Replacement Document at the “Fold Here” line and attach the document to the tire being returned using clear packing tape, with the
shipping label shown above facing outwards.
Important: When tires replaced under warranty are shipped back to the tire manufacturer, you must use the UPS shipping label(s) generated by Global
Warranty Management (example shown in the image above). You are required to use one (1) UPS shipping label per tire. You are NOT allowed to ship multiple
tires with a single UPS shipping label, even if the UPS Agent says it is OK to do so. If you ship multiple tires with a single UPS label, the Tire Pre-Repair
Authorization (PRA) will remain in “New” status and will NOT move to “Accept” status. Consequently, if a transaction is submitted while the Tire PRA is in
“New” status, the transaction will reject for Error 7 (Tire Warranty Pre-Authorization Not Found).
Note: When returning tires, follow these steps:
– Use a tire crayon to mark the tire indicating the reason for replacement or location of the defect.
– A printed copy of the completed PRA and a copy of the Dealership/Retailer GWM Tire replacement form must be placed in an envelope and securely taped
to each tire.
*IT IS THE DEALERSHIP/SERVICE AGENT RESPONSIBILITY TO CONTACT UPS AND INFORM THEM THAT THERE IS A TIRE(S) THAT NEED TO
BE PICKED UP. Call 1-800-PICK-UPS (1-800-742-5877)

STEP FOUR: Monitor Status of PRA
Once the Tire Pre-Repair Authorization (PRA) is successfully submitted, the return document and shipping label are printed and the tire(s) shipped, the Status
field shown on the PRA will move from “New” to “Accept” status the next business day.
If GWM does not require a tire return, the PRA will move from “New” to “Accept” the same business day the PRA is submitted.
Once a PRA is in “Accept” status, the service agent can submit the related transaction for payment. All normal transaction details are required. There is no way
to submit a transaction directly from a PRA, or to transfer PRA information to a transaction. All job card information must be re-entered.

STEP FIVE: Submit the Transaction
Important: The Tire Pre-Repair Authorization (PRA) must be in “Accept” status before the service agent submits the warranty transaction. Failure to do so will
result in the transaction being rejected for Error 007 (Tire Warranty Pre-Authorization Not Found.)
Transaction Field Details:

•

Job Card Number and Date – When submitting the transaction for payment, make sure these exactly match the job card number and date used in the Tire
PRA. These fields must match the Accepted PRA for GWM to process the transaction for payment.

•

Labour Operation – Labour operations applicable to the New Vehicle Tire Warranty Program are included at the end of this bulletin. As with the job card
number and date, the labour operation must match the one used in the Tire PRA.
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•

Part(s) – Tires are to be submitted in the Parts Field for the FULL cost plus applicable warranty mark-up. Do not submit the prorated amount.

•

Labour – Submit the published labour time for mount and balance of the replacement tire(s).

•

Net / Admin Allowance - $25 may be claimed for submitting the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management (GWM) system
and to return the tire(s) to the tire manufacturer.

•

Customer/Service Agent Participation – Submit in this field the customer’s portion of the tire expense (cost plus mark-up) using the proration chart. This
amount will then be deducted from the payment total.

Global Warranty Management — Sample Transaction Information
Transactions are submitted into GWM with the information as indicated below:
Repair
Performed

Transaction
Type

Labour
Operation

Base Labour
Time

Net Item/Admin
Allowance

Part Numbers

Net Item Types

Tire, Goodyear /
Dunlop --Replace

ZREG

8060440

As Appropriate

$25.00

All Detailed Parts

As Appropriate

Warranty Labour Codes and Time
Warranty Labour Codes and Time
OPERATION DESCRIPTION

*OE Tire
Warranty
Labour
Operation
Number

Labour Time

TIRE, GOODYEAR/DUNLOP— REPLACE

8060440

Use Published Labour
Operation Time

TIRE, CONTINENTAL/GENERAL — REPLACE

8060460

TIRE, MICHELIN, UNIROYAL, BF GOODRICH— REPLACE

8060480

TIRE, BRIDGESTONE, FIRESTONE — REPLACE

8060540

TIRE, KUMHO — REPLACE

8060580

TIRE, HANKOOK — REPLACE

8060600

TIRE, PIRELLI — REPLACE

8060620

TIRE, MAXXIS — REPLACE

8060640

Transportation Claims
For any tire replaced because of transportation damage or incorrect parts, use labour code 0500110 and submit as a transportation Transaction (ZTPT
Transaction Type). Transportation transactions do not require the Pre-Repair Authorization (PRA) process prior to submission. DO NOT use the Warranty
Tire Replace Labour Codes for any tire that is replaced due to transportation damage or incorrect parts.

Inspection Station Locations for Tire Returns
Please use these addresses to send the tires back to the OE Tire Manufacturer. Be sure to include the PRA document from GWM and the copy of the GWM
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Tire replacement form with the tire(s).

Inspection Station Locations for Tire Returns
Continental

Hankook

12333 Airport Rd.

30 Resolution Dr.

Caledon, ON

Brampton, ON

L7C 2X3

L6W 0A5

Goodyear

Kumho

North American Product
Service Centre

Kumho Tire Canada

450 Kipling Ave.

Mississauga, ON

Toronto, ON

L5T 2Z5

Unit B, 6430 Kennedy Rd.

M8Z 5E1
Michelin

Pirelli

MNA CI Return Centre
Att. Building 698

Pirelli Tire Inc.; c/o DB
Schenker

2863 Granton Rd.

6757 Northwest Dr.

New Glasgow, NS

Mississauga, ON

B2H 5C6

L4V 1L1

Bridgestone

Maxxis

Bridgestone Canada Inc.
1300 Hymus Blvd.

Cheng Shin Rubber, Maxxis
International — Canada

Dorval Quebec

400–C Chrysler Dr.

H9P 1J6

Brampton, ON

Attn. Daniel

L6S 5Z5

Tire Companies & Contacts — Toll-Free Assistance
All replacement tires must be ordered through the GM National Account Tire Program.

Tire Companies & Contacts
Bridgestone Firestone Canada
Inc., Integrated Client Service
Dept., National Credit

Technical Service Manager
(Gérant Service Technique)

www.bridgestone-firestone.ca

1300 Boul. Hymus Dorval,
H9P1J6, QC.

Bridgestone Canada Inc.

1-877-685-3878 Poste 250
1-514-685-3878

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Continental General Tire
Company
www.generaltire.ca

Product Service Manager
Passenger & Light Truck
Tires

www.continentaltire.ca

Continental Tire Canada, Inc.
Tel. Customer Relation: 1-855453-1962
1-905-568-1303 x.2225
6110 Cantay Road
Mississauga, ON
L5R 3W5

Goodyear Tire & Rubber
Company

Manager, Product Service
Center

www.goodyear.ca

Directeur du Centre de
service des produits
Toronto, Ontario
1-416 201-7850

Michelin Tire Company
(Includes Uniroyal and
Goodrich)
www.michelin.ca

Consumer Care Department
2500 Daniel Johnson, Suite
500
Laval, Québec
H7T 2P6
1-888-871-4444

Kumho

Customer Service

www.kumhotire.ca

Arlene 1-877-445-8646 x111
Chris Thomas 1-403-5061591

Hankook (Remington
Distributor)

Customer Service

www.hankooktire.ca

1-800-361-9366 (French)

Pirelli

Pirelli Tire Inc.

www.pirelli.ca

1111 boul. Dr. FrederikPhilips, suite 506 St-Laurent,
Quebec

1-800-843-7709 (English)

H4M 2X6
Quebec/Maritimes: 1-514-3314330; 1-800-363-0583; (514)
337-4033
Ontario 1-800-828-2585 Fax:
1-800-519-8999
Western Canada/Région de
l’ouest: 1-800-663-0148 Fax:
1-800-519-8999
Maxxis

1-866-509-7067

www.maxxis.com

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GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

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