NHTSA ID Number: 10115966
Manufacturer Communication Number: 17B25A
TSB/Document Date: 2017-08-25
Summary
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
July 28, 2017
TO:
All U.S. Ford and Lincoln
Dealers
SUBJECT:
Advance Notice – Customer Satisfaction Program 17B25
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Exhaust Odor and Carbon Monoxide Complaints
AFFECTED VEHICLES
Vehicle
Model
Year
Assembly
Plant
Build Dates
Police Interceptor Utility
2013-2017
Chicago
August 25, 2011 through the present day
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
Today, Ford Motor Company is taking action to address the concerns of first responders driving Ford
Police Interceptor Utility vehicles. Drivers of regular, non-police Ford Explorers have no reason to be
concerned.
While there have been reports of exhaust odors in some regular Explorers, those instances are
unrelated to reports of carbon monoxide described by some police departments. If a vehicle has such
an odor, customers should bring it to a Ford dealer to address that issue.
Ford’s investigation into this issue is ongoing. However, the company has discovered holes and
unsealed spaces in the back of some Police Interceptor Utilities that had police equipment installed
after leaving Ford’s factory.
When a police or fire department routinely install customized emergency lighting, radios and other
equipment, they have to drill wiring access holes into the rear of the vehicle. If the holes are not
properly sealed, it creates an opening where exhaust could enter the cabin.
SERVICE ACTION
To address these concerns, Ford is announcing today it will cover the costs of specific repairs in every
Police Interceptor Utility that may have this concern, regardless of age, mileage or aftermarket
modifications made after purchase. A complete Dealer Bulletin will be provided to dealers mid-August
2017, when it is anticipated that repair instructions will be available to support this program.
Ford will:
1. Check and seal off the rear of the vehicle where exhaust can enter.
2. Provide a new air conditioning calibration that brings in more fresh air during heavy
acceleration typical of police driving.
3. Check for engine codes that could indicate a damaged exhaust manifold.
Copyright 2017 Ford Motor Company
Ford will continue investigating all reports from its police customers, including the exhaust manifold
issue referenced by National Highway Traffic Safety Administration.
If a customer believes their vehicle may be experiencing an issue, they should bring it to a Ford
dealer, who is equipped to assess the vehicle and address the problem. Customers also can call a
dedicated hotline at 888-260-5575.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
Copyright 2017 Ford Motor Company
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TSB/Document ID: 17B25A
Replacement Service Bulletin Number:
MFR Communication Date: 2017-07-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MFR Component System:
MFR Component Subsystem:
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