Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

July 25, 2017
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 17B22
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles
Power Steering Control Module Software Reprograming

PROGRAM TERMS
This program will be in effect through July 31, 2018. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model
Year

Assembly
Plant

Build Dates

Police Interceptor Utility

2013-2016

Chicago

August 25, 2011 through June 9, 2016

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In the affected vehicles, it may be possible for the steer stops in the steering gear to degrade when
exposed to certain police driving maneuvers. If the steer stops degrade, drivers may experience a
noise coming from the steering gear while turning. A damaged steer stop also has less cushion
capability, which could cause the steering assist motor belt to slip under certain conditions. Belt
slippage can cause belt damage, leading to reduced and eventually complete loss of power steering
assist with the steering defaulting to manual steering mode. In manual steering mode, the mechanical
linkage between the steering wheel and the tires is still maintained at all times, allowing the driver to
steer the vehicle in a safe and controlled manner.
SERVICE ACTION
Dealers are to reprogram the power steering control module (PSCM) using integrated diagnostic
software (IDS) release 106.03 or higher. The updated software includes a soft stop strategy that
prevents damage to the steer stops. This service must be performed on all affected vehicles at no
charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 21, 2017. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 Copyright 2017 Ford Motor Company

ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Michael A. Berardi

 Copyright 2017 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 17B22
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles
Power Steering Control Module Software Reprograming
OASIS ACTIVATION
OASIS will be activated on July 25, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 25, 2017.
Owner names and addresses will be available by September 1, 2017.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
 Owners of affected vehicles will be directed to dealers for repairs.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
 Correct all affected units in your vehicle inventory before delivery.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2017 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 17B22
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles
Power Steering Control Module Software Reprograming
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires July 31, 2018.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with reprograming the PSCM or
replacement of the steering gear for symptoms related to steer stop degradation.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number 17B22 is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
 Submit refunds on a separate repair line.
- Program Code: 17B22
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 PROGRAM TERMS: This program will be in effect through July 31, 2018. There is no
mileage limit for this program.

 Copyright 2017 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 17B22
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles
Power Steering Control Module Software Reprograming
LABOR ALLOWANCES
Description
Reprogram the PSCM using IDS release 106.03 or higher

Labor Operation

Labor Time

17B22B

0.3 Hour

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2017 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 17B22

CERTAIN 2013-2016 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES —
POWER STEERING CONTROL MODULE REPROGRAMMING

OVERVIEW
In the affected vehicles, it may be possible for the steer stops in the steering gear to degrade when
exposed to certain police driving maneuvers. If the steer stops degrade, drivers may experience a noise
coming from the steering gear while turning. A damaged steer stop also has less cushion capability,
which could cause the steering assist motor belt to slip under certain conditions. Belt slippage can cause
belt damage, leading to reduced and eventually complete loss of power steering assist with the steering
defaulting to manual steering mode. In manual steering mode, the mechanical linkage between the
steering wheel and the tires is still maintained at all times, allowing the driver to steer the vehicle in a safe
and controlled manner.
Dealers are to reprogram the power steering control module (PSCM) using integrated diagnostic software
(IDS) release 106.03 or higher. The updated software includes a soft stop strategy that prevents damage
to the steer stop. This service must be performed on all affected vehicles at no charge to the vehicle
owner.

SERVICE PROCEDURE
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after reprogramming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
2. Reprogram the PSCM using Integrated Diagnostic Software (IDS) release 106.03 or higher.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

CPR © 2017 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2017

ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 17B22

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module
reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CPR © 2017 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2017