Service Bulletin
Applies To:

06-001
August 5, 2017

1998 and Later Models – ALL

Audio, Navigation, RES, and i-MID Unit In-Warranty Exchange and
Out-of-Warranty Repair
(Supersedes 06-001, dated November 27, 2013, to revise the information marked by the black bars)
REVISION SUMMARY
Under OUT-OF-WARRANTY REPAIR (Audio,
navigation, RES, and i-MID UNITS produced in 1998 or
later), the contact information for the repair of Alpine
and Pioneer products has been changed.
COVERAGE
This bulletin applies to all Honda audio units, CD
players/changers, cassette tape players, navigation
units, rear entertainment system (RES) units, and
i-MID units, both in warranty and out of warranty.
COMPONENT REPLACEMENT POLICY
Use only remanufactured components for warranty
repairs on customer vehicles. Follow the warranty
information and procedures given in this service
bulletin and in Parts Information Bulletin A06-0001,
Audio, Navigation, RES, and i-MID Unit Warranty
Exchange Program.
• Remanufactured audio, navigation, RES, and i-MID
units are not available for non-warranty repairs.
• Use new components to repair new, unsold vehicles.
• A new component may be used to repair a
customer’s vehicle under warranty only if the
remanufactured component is currently unavailable
from American Honda.
• You must receive authorization from your District
Parts and Service Manager (DPSM) before ordering
a new component.
• For vehicle service contract (VSC) and certified used
car (CUC) repairs, call 800-999-5901.

IN-WARRANTY DIAGNOSIS
Service Advisor:
1. Interview the customer to get as much information
as possible, such as where and when the problem
occurs. This information is vital in helping you
determine if the audio, navigation, RES, or i-MID
system is operating normally or if a problem exists.
Write the complaint on the repair order.
NOTE: For CD/DVD-related problems, verify if the
customer used discs with adhesive labels.
Service Technician:
2. Print the appropriate system worksheet from an
Interactive Network (iN) workstation. (For i-MID
units, go to step 3.)
• From the iN main menu, click on SERVICE.
• Click on ISIS (Service Publications).
• Click on Technical Library.
• Select the model and the model year, then click
on Job Aids.
• Click on Audio System Worksheet, Navigation
System Worksheet, or Rear Entertainment
System Worksheet.
AUDIO SYSTEM WORKSHEET
Warranty Audio Order - Audio System
* = Required

Dealer Information

Dealer Number

__________________________________

Repair Order Number *

________________________

DPTS# / Name *

__________________________________

Repair Order Date *

_______ / _______ / _______

SSN*

_______ (last four numbers)

Approved By Parts Manager *

Telephone No. *

(_____) ______-_________ ext _______

Called Tech Line ? *
Reference #

Yes

No

Yes

No

___________

Vehicle Information
VIN

_______________________

Mileage

Model

_______________________

Model Year

_____________________

Trim Level

_____________________

Body Type _______________________

_____________________

Interior Color Code

________________

Warranty / Goodwill Information

WARRANTY CLAIM INFORMATION
The normal warranty applies.

Goodwill Authorization

Customer Information
Customer Name *

Operation Number:
Flat Rate Time:
Failed Part:

From the Flat Rate Manual
From the Flat Rate Manual
Use the original factory P/N
(without the RM) from the parts
catalog (ex.: 08A06-341-110)
Defect Code:
From the Flat Rate Manual
Symptom Code:
From Audio Customer
Contention Codes in the Flat
Rate Manual
Part used for repair: Use the RM P/N from the repair
order (ex.: 08A06-341-110RM)

Customer Contact No. *

______________________________

Customer s Complaint *

 2017 American Honda Motor Co., Inc. – All Rights Reserved

___________________________

(_____) ______-_________

________________________________________________________________________________________

______________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________

Problem Description
Could you duplicate the problem? *
Is this a repeat repair (comeback)? *
What is the problem? (Check all that apply) *

Yes

No

Is this a repeat complaint? *

Yes

No

Compares to a

Yes

No

Yes

No

Cassette Player

FM (Describe in Comments section below)

CD Player/Changer

XM (Factory Installed)

Other (Describe in Comments section below)

Is this audo order related to Service Bulletin 04-027?
How long after purchase did the problem begin?
Other Accessories

known goodŽ vehicle?*

AM (Describe in Comments section below)

Yes

No

__________ ___________ (Days/Months/Years)

Cassette Player

CD Player

CD Changer

Security System

Window Tinting

OnStar

LoJack

Rear Entertainment System (Non-OEM)

Rear Camera

Radar Detector

XM Radio

iPod Link

HFL

Other (Describe in Comments section below)

Conditions
When *

Always

Sometimes

After using for ________________ (Minutes/Hours)

Where *

Anywhere

Country

City

Other location (Describe in Comments section below)

Weather *

All weather

Dry

Cloudy

Raining

Outside Temperature* _______ degrees F

ATB 07063 Version 11

Driving *

Stopped

Moving

Both

Engine *

Running

Off

Both

Other Conditions

(Describe in Comments section below)

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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.

3. Duplicate and confirm the problem using the
customer information written on the repair order, or
have the customer demonstrate the problem. Write
your results on the worksheet. (For i-MID units, you
will write your results on the Core Return Form
referenced in step 7 of the IN-WARRANTY
EXCHANGE section.)
Using the SYMPTOM TROUBLESHOOTING
INDEX or the DTC INDEX (if applicable) in the
applicable service manual, find the symptom that
matches the customer’s complaint, and follow the
diagnostic procedure:
• Refer to the appropriate section in the service
manual, or
• From the iN main menu:
- Click on SERVICE.
- Click on ISIS (Service Publications)
- Click on SEARCH BY VEHICLE.
- Select the model and model year, and enter
keyword AUDIO, NAVI, or RES, and the DTC
(if applicable).
NOTE: For i-MID units, use keyword AUDIO.
- Select the appropriate service bulletin,
ServiceNews article, or symptom
troubleshooting from the list.
4. Repair the vehicle according to your diagnosis,
then confirm the repair by trying to duplicate the
customer’s original complaint, or check to see if the
DTC returns:
• If the problem is gone, return the vehicle to the
customer.
• If the problem is still there, go to step 5.
5. Replace the unit with a remanufactured unit:
• For warranty repairs, go to the IN-WARRANTY
EXCHANGE procedure.
• For vehicle service contract (VSC) and certified
used car (CUC) repairs, call 800-999-5901.
• For goodwill repairs, contact your DPSM.

4. Click on Audio Order. Enter the VIN and mileage,
and click Submit to view the Warranty Audio Order
form.
Screen 1

Screen 2

IN-WARRANTY EXCHANGE
Service Technician:
NOTE:
• Use the iN to order a remanufactured audio,
navigation, RES, or i-MID unit. Do not call the
Remanufactured Parts Dealer Service Group.
• A Tech Line reference number is not required to
submit the order. Check Yes, and enter the
Reference Number only if there is a preexisting
Tech Line contact.
1. Go to an iN workstation. From the iN main menu,
click on SERVICE, then Remanufactured Parts,
then Audio Order.
2. Select the model, year, and keyword AUDIO,
NAVIGATION, or RES, then click Search.
NOTE: For i-MID units, use keyword AUDIO.
3. Review the publications applicable to the problem.
If you cannot repair the problem, go to step 4.

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06-001

5. For audio, navigation, or RES units: Use your
completed system worksheet to help you answer
the questions on the Warranty Audio Order form.
Screen #2 of the form contains the problem
description, condition information, and shared
functions. Fill this section out with as much
information as possible. Select one part number
from the list provided, then click on Submit.
For i-MID units only: Fill out Screen #1 and click on
Audio System. In Screen #2, only fill out the fields
marked with a red asterisk, then scroll down to
Parts Information. Select one part number, then
click on Submit.
It is your responsibility to ensure that the correct
part number is selected based on color and
application information.
NOTE: Once you submit your order, you can track it
using the Warranty Audio VIN Inquiry screen on the
iN. For details, go to WARRANTY AUDIO ORDER
PROGRAM FREQUENTLY ASKED QUESTIONS
on page 4 of this service bulletin.

10. If the remanufactured unit has a shipping cover and
shipping screws, make sure you transfer them to
the failed unit being returned. Also be sure to
transfer all the mounting brackets to the
replacement unit. Failure to do this may result in
dash squeaks and rattles.
NOTE: If the customer’s media (CD, CD magazine,
DVD, DVD-A, cassette tape, etc.) is stuck in the
unit, leave it there for these reasons:
• The manufacturer needs it for diagnosis and
testing.
• Any failed core that is returned disassembled is
considered an unusable core. Customer media
(CDs, CD magazines, DVDs, DVD-As, cassette
tapes, etc.) will be properly removed by the
supplier at the point of tear down and inspection
of the failed unit, and mailed to your dealer.
Make sure the failed core is not disassembled! If
the core is disassembled, your dealership will be
debited a core loss charge ranging from $800 to
$2,500, depending on the unit.

6. You will receive a remanufactured unit packed in a
reusable shipping box. Save this box and the
packing materials.
You must return the failed core in this box.
Otherwise, your dealership risks being billed a core
loss charge, ranging from $800 to $2,500,
depending on the unit.

11. Put the failed core in the same box that the
remanufactured unit came in.
NOTE: If you do not return the failed core in this
same box, your warranty claim will be debited and
the core will be sent back to your dealership.

7. For i-MID units only: Fill out the i-MID Core Return
Form that came with the remanufactured unit, and
give it to the parts department.
If you need another copy of the form, go to ISIS:
• Click on Technical Library.
• Select the model and the model year, then click
on Job Aids.
• Click on i-MID Core Return Form –
Warranty i-MID Order – Audio System.
8. Remove the failed audio/navigation/RES/i-MID unit:
• Refer to the appropriate component section of
the service manual, or
• Online, enter keyword AUDIO, NAVI, or RES.
Select the appropriate removal procedure from
the list.
NOTE: For i-MID units, use keyword AUDIO.
9. Install the remanufactured unit:
• Refer to the appropriate component section of
the service manual, or
• Online, enter keyword AUDIO, NAVI, or RES.
Select the appropriate installation procedure
from the list.
NOTE: For i-MID units, use keyword AUDIO.