06-001

Parts Manager:
12. For audio, navigation, or RES units: The Warranty
Audio Order form you submitted stays on the iN for
60 days. Print a copy to put in the box with the core:
• From the iN main menu, click on SERVICE.
• Click on Transactions.
• Click on Search, and enter a date range.
• Click on Filtered by Service.
• Under Transaction Description, click on Audio
Order, then go back to the top of the page and
click on Search.
• Scroll down to the appropriate VIN, then select it
to view the form.
• Review the form, then click on the printer icon.
For i-MID units only: Locate the i-MID Core Return
form that the service technician filled out.
13. Print a copy of the Core Return Update
Acknowledgement to put in the box with the core:
• From the iN main menu, click on PARTS.
• Click on Returns and Surplus.
• Click on Core Returns.
• Select the appropriate VIN to view the Core
Return Acknowledgement screen.
• Review the form, then click on the printer icon.

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14. Put the Warranty Audio Order form (or the
handwritten i-MID Core Return form) and the Core
Return Update Acknowledgement into the core
return box with the failed core.
NOTE: If you return a failed core without the proper
forms, your warranty claim will be debited and the
core will be sent back to your dealership.
15. Ship the failed core to the appropriate location by
using the prepaid shipping label that came with the
remanufactured unit.
NOTE: For information on penalties for returns after
30 days, see PIB A06-0001, Audio, Navigation,
RES, and i-MID Unit Warranty Exchange Program.
WARRANTY AUDIO ORDER PROGRAM
FREQUENTLY ASKED QUESTIONS
Question: When do I use the warranty audio order
program?
Answer: Use the program when you are replacing an
audio, navigation, RES, or i-MID unit under warranty
(including goodwill) that has an internal failure.
NOTE: The customer’s media (CD, CD magazine,
DVD, DVD-A, cassette tape, etc.) is removed by the
supplier at tear down and inspection of the failed unit,
and mailed to your dealership.
Any failed audio/navigation/RES/i-MID unit core that is
returned disassembled is considered an unusable
core, and your dealership will be issued a core loss
charge ranging between $800 and $2,500.
Remanufactured audio/navigation/RES/i-MID units are
not available for non-warranty repairs.
New components should be used to repair new, unsold
vehicles.
A new component may be used to repair a customer’s
vehicle only if the remanufactured component is
currently unavailable from American Honda.
Your DPSM must authorize ordering a new
component.
Question: How do I order a remanufactured audio,
navigation, RES, or i-MID unit?
Answer: For a warranty replacement, see
IN-WARRANTY EXCHANGE on page 2.

Question: Who do I call if I need help diagnosing the
problem or if I have technical questions about the unit?
Answer: If you cannot find the answers in the
appropriate service manual, service bulletins, or
ServiceNews articles on iN, create a Tech Line access
code, then call Tech Line:
1. From the iN main menu, click on SERVICE.
2. Click on ISIS (Service Publications).
3. Click on Search by Vehicle.
4. Select the model and year, and enter keyword
AUDIO, NAVI, or RES, then click Search.
NOTE: For i-MID units, use keyword AUDIO.
5. Review the displayed publications. If you cannot
find the answer in any of these publications, click
on Tech Line Help.
6. The Tech Line access code screen appears. Fill in
all the required fields, then click on SUBMIT.
7. Call Tech Line at 800-228-7210. Have the access
code ready.
Question: Do I need a Tech Line reference number to
order a remanufactured audio, navigation, RES, or
i-MID unit?
Answer: No.
Question: What year and model audio/navigation/
RES/i-MID unit can I order through the warranty audio
order program?
Answer: Most current models are available through
the vehicle’s standard warranty period. If your
application is not available, you will receive a message
instructing you to call the Remanufactured Parts
Dealer Service Group at 888-997-7278, option 1.

For a goodwill repair, contact your DPSM.
For a non-warranty repair, see OUT-OF-WARRANTY
REPAIR on page 5.
Question: What if it is a VSC or CUC replacement?
Answer: For vehicle service contract (VSC) and
certified used car (CUC) repairs, call 800-999-5901.
Question: Who do I call for questions on the warranty
audio order program?
Answer: For administrative questions, call the
Remanufactured Parts Dealer Service Group at
888-997-7278, option 1.

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06-001

Question: How can I track my order once I submit it?
Answer: To track your order, go the Warranty Audio
Order VIN Inquiry screen on the iN.
1. From the iN main menu, click on PARTS.
2. Click on Parts Ordering.
3. Click on Order Status Inquiry.
4. Enter a date in the All Orders Accepted Since
box, select Order Status Inquiry for Cores/VIN,
then click on Submit.
The Order Status Inquiry Acknowledgement
screen appears, listing orders by Reference No,
Core Type, VIN, Shipper, Ship Date, Qty, Reman
Serial No, Status, and Techline Ref No.
The status of your order is displayed by one of these
codes:
Codes generated by RPO Tech Line:
• PEND – Your order is waiting to be processed by
RPO Tech Line.
• HOLD – Your order is waiting for additional
dealer diagnosis.
• ERR – Your order caused an error; call
888-997-7278 (select option 1).
• DENY – RPO Tech Line denied your order; call
888-997-7278 (select option 2).
• APPR – RPO Tech Line approved your order
and forwarded it to AHM Parts.
Codes generated by AHM Parts Operations:
• BO/TOS – Your order is on back order or is
temporarily out of stock.
• CAN/BOC – Your order has been cancelled;
contact your assigned parts center.
• ALO/BOA – Your order has been allocated, but
not released for shipment.
• REL/BOR – Your order has been shipped.
• INV – Your order has been invoiced to your
dealer parts account.
If you see an AHM Parts Operations status code not
listed above, contact your facing parts center analyst.

06-001

CORE RETURN INFORMATION
Service Technician:
1. If the customer’s media (CD, CD magazine, DVD,
DVD-A, or cassette tape) is stuck inside the failed
unit, fill out a Customer Media Return Label
(reorder number Y0325), and attach it to the unit.
The manufacturer will remove the media, and mail
it back to your dealership.
Customer Media Return Label
NAME

STREET ADDRESS

CITY

STATE

ZIP CODE

YO325

2. Use the prepaid shipping label. Each audio supplier
provides a prepaid shipping label with the
remanufactured audio unit.
Return the core using this label to ensure that it is
received at the appropriate location for credit. Use
the prepaid shipping labels to return audio cores to
authorized locations only; do not use them for any
other purpose. If you need additional prepaid
shipping labels, contact Remanufactured Parts
Operations at 888-997-7278, option 1.
• Complete the shipping label with your dealership
information.
• Pack one audio unit per box, and use a separate
shipping label for each one.
• On the line requesting Your Internal Reference
Information, enter YOUR DEALER NUMBER
and the WARRANTY CLAIM NUMBER.
3. On the repair order, write down the warranty claim
number, the original part number, the serial
numbers from both the failed and remanufactured
units, and the return tracking number.
4. Ship the failed unit in the same box the
remanufactured unit came in. Make sure you
include this required paperwork:
• A copy of the Core Return Update
Acknowledgement from the iN.
• A copy of the Warranty Audio Order form from
the iN (or the handwritten i-MID Core Return
Form).
NOTE: When the failed unit arrives at the
remanufacturing center, your warranty audio order
will be updated to indicate that the core was
received. For information on penalties for returns
after 30 days, see PIB A06-0001, Audio,
Navigation, RES, and i-MID Unit Warranty
Exchange Program.

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OUT-OF-WARRANTY REPAIR (AUDIO,
NAVIGATION, RES, AND I-MID UNITS PRODUCED
IN 1998 OR LATER)
NOTE:
• If you are making a repair or exchange because of a
service bulletin or service campaign, do not use
OUT-OF-WARRANTY procedures. Refer to
IN-WARRANTY EXCHANGE for more information.
• For Customer-Pay Remanufactured Audio
Program information, see PIB A12-0001,
Customer-Pay Remanufactured Audio Program.

Parts Manager:
5. Complete the Parts Manager’s section of the Outof-Warranty/New Replacement component repair
form. Make sure you include your name,
department, and dealership phone number on the
form.
6. Identify the manufacturer. Units sent to the wrong
manufacturer may not be shipped back within the
usual 5–7 days.
• Look for the number code on the face of the unit.
ON

VOL

PUSH

EJECT
ST

Service Advisor:
1. Work with the Parts Manager to contact the
manufacturer for a repair cost estimate, plus
shipping, before sending them the failed unit. Then,
give your customer a copy of the estimate for
removing and replacing the unit, the shipping cost,
and the cost for repairing the unit.
2. Obtain an Out-of-Warranty/New Replacement
component repair form, and complete the Service
Advisor’s section. To obtain the form, do this:
• In ISIS, click on Technical Library, select the
model and year, then click on Job Aids.
• Select the applicable form from the list, and print
it out:
- Out-of-Warranty/New Replacement Audio
System Component Repair Form
- Out-of-Warranty/New Replacement Navigation
System Component Repair Form
- Out-of-Warranty/New Replacement Rear
Entertainment System Component Repair
Form
- Out-of-Warranty/New Replacement i-MID
System Component Repair Form
Service Technician:
3. Remove the failed unit:
• Refer to the appropriate component section of
the service manual or,
• Online, enter keyword AUDIO, NAVI, or RES,
and select the appropriate removal procedure
from the list.
NOTE:
• For i-MID units, use keyword AUDIO.
• If the customer’s media (CD, CD magazine,
DVD, DVD-A, cassette tape, navigation DVD,
etc.) is stuck in the unit, leave it there. The
manufacturer will remove and return it.

12

MTL

DOLBY SYSTEM

1
TUNE/SEEK

REW

2

PLAY

3

4 PROG

5

TMS

6

FF

AM
CD

BAS

TRE

FAD

2310

BAL

2310

FM
12
CLEAN

First Digit of Number Code

1
2
3
4
6
9

Manufacturer

Komtec (Panasonic)
Alpine
Pioneer
Clarion
Fujitsu Ten
Mitsubishi

• If the unit has no number code on its face, check
the label on the unit housing, and compare the
first two or three letters of the radio reference
number (or audio unit model number) to this list:
Alpine – BN, BB, HF, MF, MN, BV, RD, RG, BN,
FAH, MU, CD, CM, MC, MD, MT, MF
Clarion – PH
Fujitsu Ten – CE, SD
Panasonic
- Audio: CAH, CO, CR, RM
- RES Display: CY, CN, CV, TR, CX, CY
Pioneer – AV, CD, DE, DV, FHM, FX, GE, KEH
Mitsubishi
- Audio/Navigation: NR
- RES Display: ED
- DVD Player: DV
If you still can’t locate the radio reference
number or audio unit model number, call
Remanufactured Parts Operations at
888-997-7278, option 1.

4. Complete the Technician’s section of the Out-ofWarranty/New Replacement component repair
form.

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06-001

7. Complete the required paperwork:
• If you are paying by credit card (Visa or
MasterCard only): Fill in these fields on the
component repair form:
- Credit card number
- Credit card expiration date
- The name as it appears on the credit card
- Signature (authorized card holder)
- Phone number
- Authorized charge amount
NOTE: If you send in a failed unit without a
check, with a check listing the wrong estimated
amount, or with incomplete credit card
information, the manufacturer may send it back
to you unrepaired, or they may repair it and send
it back to you C.O.D.
• If paying by check: Make a dealership check out
to the manufacturer for the cost of repair and
return shipping. Make sure to include the check
number on the form.
NOTE: For all Panasonic products, make your
check out to Panasonic Automotive Systems
of America and mail to the following address:
Panasonic Automotive Systems of America
24542 Network Place
Chicago, IL 60673
Please note that you will not need to enclose a
check for payment; an invoice will be generated
after the component is received. Credit cards are
NOT accepted.
• Print two copies of the completed Out-ofWarranty/New Replacement component repair
form. Keep one copy with the repair order, and
include the other copy with the failed unit when
you send it to the manufacturer.
8. Carefully pack the failed unit and the paperwork in
a suitable box, and label the box clearly. You are
responsible for lost or damaged units; keep all
shipping documents and insurance receipts.
9. Ship the failed unit to the appropriate manufacturer
via UPS.
Alpine Customer Service (USA), Inc.
2012 Abalone Ave., Unit D
Torrance, CA 90501
800-421-2284, Ext. 860307
Bose Corporation
Automotive Systems Division-Service
Framingham, MA 01701-9168
800-231-2673
Clarion Factory Service Center
241 Beaver Rd.
Walton, KY 41094
800-347-8667
(Make checks payable to Clarion)
Fujitsu Ten
19600 S. Vermont Ave.
Torrance, CA 90502
800-237-5413

06-001

FTH Group Inc. (Kenwood Accessory Parts)
16685 E. Johnson Dr.
City of Industry, CA 91745
626-333-2435
(You must get an RMA authorization number
from www.fthgroupinc.com; from the home
page, select Consumer Products)
PASA c/o United Radio (Panasonic)
776 Highway 74 South
Dock: UR1
Peachtree City, GA 30269
800-423-8150
(Make checks payable to Panasonic Automotive
Systems of America. *See NOTE in step 7.)
Mitsubishi Electric Automotive America, Inc.
15603 Centennial Drive
Northville, MI 48168
734-455-4622
Pioneer Electronics USA, Inc.
313 S Pioneer Blvd.
Springboro, OH 45066
800-553-3756
Visteon
c/o Model Electronics
615 E. Crescent Ave.
Ramsey, NJ 07446
800-433-9657
(Visteon offers an open line of credit. Call their