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NHTSA ID Number: 10109384

Manufacturer Communication Number: L-SB-0025-14 Rev

TSB/Document Date: 2017-08-01


Summary

TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.


Figure 17.

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T 06/30/2024 mow Immobilizer Reset Request No. 14063000020 has been Approved
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My Certifications

Home:
Primary Job Code: ;
ea ey
Current Certification Stotus: ere

University of Toyota

NOTE

* Itis recommended to retrieve the Pass-Code from the Techstream connected to the vehicle
as the Seed Number and Pass-Code work together.

* Once approved by management, multiple resets can be performed for a single VIN.
Each attempt will create a new Seed Number and resultant Pass-Code.

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
Ovens L-SB-0025-14 Rev2 = July 7, 2014 Page 17 of 22

Immobilizer and Smart Key Reset

Section 5: Receipt of Pass-Code (TIS) (Continued)

2. Once opened, the technician clicks the Immobilizer Reset link to continue.
Figure 18.

Home (TIS fay Servica Lane 6

{ Inbox

| subject: Ummobdizer Reset Request No. 14063000028 has been Approved
t

You had thibated a request (Request No. 14963000025) for an Imerchil.zer Reset on 06/30/2014 03:09 PM POT. Your request has been Approved and delals
have been saved.

Request Details;

Request No:

Dealer Code:

Dealer Name:

Techniaan Noto:

Vehicte VIN:

Aepor Order/Ports Invoice Number:
Customer Cast Hame:

Manager:
Approval Date:

Please check on the link below to generate a new Immobilizer Passcede far your request. After chcking on thic bok, you wll need to connect the Techstrasm
[: generste the Sead No. and enter the Techstream Software version in proceed.

This brik wif expire 1 hours alter the receipt of this message at 06/90/3014 04:20 PH PDT, This ink may be used multiple times to perform an Immobilizer
Reset for the mentened VIN number bi ¢t expires.

fot eetistence, please contact the Dealer Daily Helpdesk.
Chk on the “fabax Home" butfom below to relurn to your inhaox.

My Certifications

Mame:
Primary Job Code:
Current Certification Status:

University of Toyota

3. At this point, it is necessary for the technician to re-enter their password to login again.
Figure 19.

et Sh eet | ee era

Receive 2 Passcode

| immabder and Smart Key Code Reset allows the reprstration of anew Master Key even df all original Master Keys are lost. Ginte the Immobolizer and/or Smart |
| Kay Code is rese?, ofl previousty registered key codes wilt be erased. f

[te-enter your Faseword below to promeed to the Immobilizer and Smart Key Code Reet form,

es
toa

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
Muss L-SB-0025-14 Rev2 July 7, 2014

immobilizer and Smart Key Reset

Page 18 of 22

Section 5: Receipt of Pass-Code (TIS) (Continued)

4, The technician must enter the Techstream software version and paste in the Seed Number

from Techstream, then click Next
Figure 20.

Plaase complete the folowing fields to roceive a passcede.,

Request he
ester Cede:
eater Mame:
Techraan fame

Vehide VIN:
Repar Order'Parts Inve Number
Customer Last Wame;

“Tachitream Software Version [id
"Sead Number (7)

{fram scartool}

{have venfied the custemer’s authanty to obtan velucle securay informatron for ths vehitle.

1 have verified the customer's full legal nama and confirmed ther identity with » vald picture 1D
Ihave or will visually confinm the vehicle's regatration detumert end ownership.

1 agree to the Terms and Conditions.

Aaa

tert to he National Insurance Crime Bureau.
(") - Intheales Required Field(s}
Reqecst Statics for Request No: 1406 s0onO2S =
Request Status: Approved Request Thine:
Manager: Approval Valid TH:

ea) Eien) ied

Mote: Petails ef this transection will be included in the Monthly Velnde Secunty Trangaction Report tent to the Dealer GM. Also, 9 log of each transaction le

© 2014 Lexus, a division of ToyotaeBay logo Motor Sales, USA
QO uews L-SB-0025-14 Rev2 July 7, 2014 Page 19 of 22

Immobilizer and Smart Key Reset

Section 5: Receipt of Pass-Code (TIS) (Continued)

5. The Pass-Code will then be provided as shown. Continue to Section 6, “Jechstream Reset Utility
(Reset Initiated),” for instructions on entering the Pass-Code to initiate the Reset.

Figure 27.

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1
SS : ih ee el ed

|
Request Na: |
| Dealer Code:
| Desler Name:
| Technician Name:
Vehicle VIN:
| Repair Order/Parts Invoice Number:
Customer Lest Name:
Techstream Seftware Version:
i
|

Positive Identification Policy
i F 1 have verified the customer's authority to obtain vehicle security
{ information for this vehicte.

| e! have verified the custather’s full legal name and confirmed their identity
with a valid picture ID.

Thave or vill visually canfir the vehicle's registration document and
F
ownership.

F 1 agree to the TIS Terms and Conditions.
Request Approval Policy

P I have verified the details entered for this request and confirmed the
authority of the customer was verified.

ra : realize tnat pemineeney a@ transaction log will be i: National |
nsurance Crime Bureau,

(F Tagree to the TIS Terms ond Conditions.

Thank You [Your lmmbcbifzer Passcode
Click the butten below ta return to the Immobilizer Reset Home Page.

immobilizer eset Home
ar re]

|
_ = =

© 2014 Lexus. a division of Toyota Motor Sales, USA
OvuSaus L-SB-0025-14 Rev2 = July 7, 2014 Page 20 of 22

Immobilizer and Smart Key Reset

Section 6: Techstream Reset Utility (Reset Initiated)

The Reset can be initiated once the management approval reply is available in the TIS home page
inbox. With this approval file, multiple Seed Numbers can be used for as many attempts as needed
to repair the vehicle.

NOTE

If you have received the file from management in your TIS inbox that shows the approval status
for the given VIN, do NOT resubmit for another approval for this vehicle. Jt will not be necessary.

Continue to open the approval file and enter a new Seed Number to get the unique Pass-Code
for each attempt.

1. After retrieving the Pass-Code from the manager approval process in Section 4 (“Manager

Approval’) and Section 5 (“Receipt of Pass-Code’), enter the Pass-Code in Techstream and
click Next,

Figure 22.

Systeme Select | Stored Wats Smart Key Live |

sects nae
ie
ae es Hote
mete
at Pere]
ED Input Seed Humber on TIS to retrieve a Pass-Coda,
then Inpta a Pass-Code and then press Next.
Cx) seed tmer
a9 1l0acd208095b9d015943c6 |
Gap Q703752idledlifcSbi77cOch = Get
7fOcd395b0524bd10G3eed58e 9 Foas-Code
sdbdsaastcd4bdel/ése3, yeas I}
Pass-Code Number:
— 715474 i ee
\Use es feta 1)
| inarocksc bon
|e once ck

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
@usus L-SB-0025-14 Rev2 July 7, 2044 Page 21 of 22

Immobilizer and Smart Key Reset

Section 6: Techstream Reset Utility (Reset Initiated) (Continued)

2. Click Yes to start the process.
Figure 23.

Se eee

Step 1 of 2

Input Seed Number on TIS to revive o Pass-Code, +

QV It witt take sbout 16 minutes for the reset
te complete.
Do you wanl to start the Smart Code

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snipducten>
Thea Gunchon satel «< Back | Next> | Exit | thee chat.bela Bho Jepuber Mruierasal Dat
tha Berk » Buletel

Dp
=> =

Figure 24.

Step 2 of 2

NOW RESETTING
sCAUTION=
KEEP DRIVER'S DOOR OPEN.
Time Remaining: 17 = min.

| the detnts nee the repiae manual

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
(®Ovexus L-SB-0025-14 Rev2 —_ July 7, 2014 Page 22 of 22

Immobilizer and Smart Key Reset

Section 6: Techstream Reset Utility (Reset initiated) (Continued)

3. Once completed, it may be necessary to enter either the Immobilizer Key Registration or Smart
Code Registration utility to program keys.

Figure 25.
Syitem Seiect | Stered Dota Smarr Key Live |
Ga re aC
Select deored | =
(pears Ceara “= . «=
alto |
oe
Gzp Smart Code Reset is complete
Use the Smart Code Registration utility to register
smn
Use tea hacteni
acho pe i chet ele eee he ref ied arma Ov
oa
=> =
NOTE
Some early Immobilizer systems go directly into programming mode. This can be confirmed
by the security light blinking a 2-digit code. Refer to the applicable Repair Manual for details.

© 2014 LexuseBay logo, a division of Toyota Motor Sales, USA

123

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TSB/Document ID: L-SB-0025-14 Rev

Replacement Service Bulletin Number:

MFR Communication Date: 2014-11-14

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:ELECTRICAL

MFR Component System:

MFR Component Subsystem:


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