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NHTSA ID Number: 10109384

Manufacturer Communication Number: L-SB-0025-14 Rev

TSB/Document Date: 2017-08-01


Summary

TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.


3. Choose the Immobilizer or Smart Key system as needed.

Figure 7.

Pe heck Geno Tie De Pet
Sytem Ealecs | Stored Data |

Syttem Selection Menu

Selec] deeled myesqert arc] tune pore tes grou berton to access Whe DCU)
Yate © ECU steht untae
‘Witte @ ECU comwmunic sien OF
Wnts eAaterish © ECL ned suppested or met apepenchry

AM ECUs | Powwwan j Chsne | Baty Eeewical |

‘Tet ECU conirnia beryl erty and riding enpes sath the detection Sankey

© 2014 Lexus, a division of ToyotaeBay logo Motor Sales, USA
@Mvexus L-SB-0025-14 Rev2 July 7, 2014 Page 10 of 22

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request) (Continued)

4. Choose the Immobilizer or Smart Code Reset utility.
Figure 8,

Utllty Selaciion Menu
Select deemed Liidiy and then pease Head button

[steep
Eine Hie hancchon {0 otase al Smart Caden m cane ol inung all heys

sitar
‘Thas acton ersere afl seypstercd Exeat Codea bn orks te uae thee bunclion you red a pated lf oy the celadd see Ihe Apel uml of
the Baraca [Suter

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5. Enter the VIN if prompted.
Figure 9.

Byers Beall | Exwd Det Sard Hay Live |

utility Ae cece hE |
Seter! dewred

He

ra rere
ECU Gana ah input VIN.
ot eho ‘Smt Cade Ricki

Lead VIN could not be retriaved from vehicle.

VIN input la required.

Input

7,
_ |
if

If the inputied characters ara correct, prass Nex! to
Proceed

juer res khan i

j =
Thus funchon 9nd < Back Exit fv the Stats bot thee report emuaccal os
|jthe Bade w Badiati |

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
Oveus L-SB-0025-14 Rev2 July 7, 2014

Immobilizer and Smart Key Reset

Page 11 of 22

Section 3: Techstream Reset Utility (With Request) (Continued)

6. Techstream will generate a Seed Number. Click Get Pass-Code.
Figure 10,

Littity Se
Boletl desired viet

ar (Custormze “= Ts
CCU Commences at! Step 1 of2

ees Input Seed Number on TIS to retrieve a Pass-Code
then Input a Pass-Code and then press Next

aga
Gs
es Seed Number: g
Ea

me910dC0208095b9d015943c6 j
Q7037$2idiediifesbiz7cich cet‘
cngaecredate di0G3eed58e Pess-Code |
cousbasTeadbeel7eses a.
Pass-Code Number:
= ee i EE ao tpt | :
(Use fs funchon1
scene eaten
‘Flue iunction ord

Thes danchen Fee the drtads see the reper manual er
7

© 2014 LexuseBay logo, a division of Toyota Motor Sales, USA
OM vexus L-SB-0025-14 Rev2 July 7, 2014 Page 12 of 22

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request) (Continued)

NOTE

* \fthere is already a management approval file for this VIN, DO NOT follow the next 3 steps to
resubmit a request. Open the approval file in your TIS inbox and enter the most recent Seed
Number to get the Pass-Code (as outlined in Section 5, “Receipt of Pass-Code”). Then go to
Section 6, “Techstream Reset Utility (Reset Initiated).”

* For repeated Reset attempts after the approval is completed, follow Section 3, “Techstream
Reset Utility (With Request),” and Section 6, “Techstream Reset Utility (Reset Initiated),” using
the same management approval file.

8. When the TIS window opens, enter your password to login.
Figure 12.

* — q e f
/ J Librury |Z piegwecaticn || | LETS Tie ss SPAT Usa GL Tile

Key Code Reset

Receive a Passcode

Immobilizer and Smart Key Code Reset allows the registration of a new Master
Key even if all original Master Keys are lest. Once the Immobilizer and/or Smart
Key Code is reset, all previously registered key coder will be erased.

Re-enter your Password below to proceed to the [mmobilizer and Smart Key Code |

Reset farm,
Password: [——_
Keaied

© 2014 LexuseBay logo, a division of Toyota Motor Sales, USA
@usais L-SB-0025-14 Rev2 July 7, 2014 Page 13 of 22

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request) (Continued)

9. Fill in the required information and select Next.
Figure 13,

et pee J Wokerke Tnqumry

lett

Please complete the following fields to receive a passcode.

Dealer Code:
Dealer Name;
Technoaan Mame:

ehade Vin: {7 (7) Do) a aig vin
"Repor Order/Parts invoice Number: [ ]
“Customer Last tome: F 7
Positive identification Policy
ol 1 hawe verified the customer's authority to obtain vehicle sequnty information for tia veloc.
ale J have venfied the quegarmer's fall legal nacne and confined the identity with a vabd precture ED.
rE J have or will visually confirm the vehide's registranon document and ownertinp.
"1 agree to the Tetrns ond Conditions,

(°} © Indicates Required Frebd{s}

Betails of this transadion wit be iicluded mn the Monthy Velude Securdy Transacton Report sent io the Dealer GM. Also, 5 log of each transsctan 1a

sent io the Nalonal Insurance Cima Buresu. >

— oa : See ists a : j

10. A minimum of two managers are required to be selected. Once two or more managers are
selected, click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received, continue to Section 5, “Receipt of Pass-Code.”

Figure 14,

Select a minimum of thvo managers From the list below and click Submit to
continue. Each request requires approval from one manager.

Example Manager 1
Exampia Manager 2
Example Manager 3
Example Manager 4
Example Manager 5

HBHOOdA

© 2014 Lexus, a division of Toyota Motor Sales, USA
Qreus L-SB-0025-14 Rev2 July 7, 2014 Page 14 of 22

Immobilizer and Smart Key Reset

Section 4: Manager Approval (TIS)

1. Once the request has been submitted, one of the authorized dealer managers will locate the
technician's request in their TIS home page inbox.

The manager clicks the title to open the Request.
Figure 15.

| F" 06/30/2013 n= Appraval Required: immobilizer Reset Request No, 1O6IG00I26
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| P cefaay2ot4 Enen ethendihgr

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[06/29/2614 new Approval Required: Key Code Request No, 14062900025

T 06/29/2014 new Approval Required: Key Code Request No. 14062900072

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shovang 1 through 16 you have 0 metiages
—_- —--——— - —— i A a EP eePSar Pa G a I)
[My Certifications (aa noe |
2 = pi - i
Mamer
Primary Job Code:
Listed below are the requiremerts to maintmin your currant certiieetion.
j University of ToyotaeBay logo
Jtast Honth’s status urements
1 Waster fquirements Complete
1 ———— oe — = a I

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
@OvSais L-SB-0025-14 Rev2 July 7, 2014 Page 15 of 22

Immobilizer and Smart Key Reset

Section 4: Manager Approval (TIS) (Continued)

2. The manager checks the 3 boxes under Request Approval Policy, then selects Approve to
send the approval to the technician.

Figure 16.

a wm

Inbox
Subject: Approval Required: Immobilizer Resat Raquest Mo. 14070100021
Hello

The user Broad tee ee pecrely : has requested to perform an Immobdizer Reset of 07/01/2014 Of:27 PM PDT, the
datails of the request are as follows,

Request Details;

Request No:

Dealer Code:

Gaaler Name:

Techrucian Nama: |
Vehicla VIN:

Repay Order/Parts Invoice Number:
Cusbomer Last Nama:

Positive Identification Policy

[F | have verified the customer's authanty ta abtamn vehicle secunty information far this vehicle.
FF thave verified the customers full egal name and confirmed thei identity with a valid picture ID.
[F Ehave or will vigually confirm the vehicle's regestraton document and ownership,

8 [* tagree to the TIS Tanns and Conditions.

Request Apornval Policy
“| Lhave verified the datais entered for this request and confirmed the authority of the customer was verified
*" Yrealize that upon rebiaval, a tbransacuon log wil be posted to the National Insurance Crima Bureau.

i l agrea to the TIS Terms and Conditions
{") + Indicates Required Field(s)

This request will expire in 72 hours fram the time of recerpt of this messaga at 07/04/2014 01:27 PM PDT.
For assistance, please contact the Dealer Daly Helpdesk.

Note: Oetails of this transaction will be inckided in the Monthly Velicle Secunty Trandaction Report sent to the Deater GM, Als log of |
gach transaction ts sent to the National Insurance Crme Bureau.

|

© 2014 LexuseBay logo, a division of ToyotaeBay logo Motor Sales, USA
QueSas L-SB-0025-14 Rev2 July 7, 2014 Page 16 of 22

Immobilizer and Smart Key Reset

Section 5: Receipt of Pass-Code (TIS)

1. Once approved by management, the technician opens his TIS inbox and locates the Reset
request. The technician clicks the title to open the Approval.

123

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TSB/Document ID: L-SB-0025-14 Rev

Replacement Service Bulletin Number:

MFR Communication Date: 2014-11-14

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:ELECTRICAL

MFR Component System:

MFR Component Subsystem:


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