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NHTSA ID Number: 10109284

Manufacturer Communication Number: 122-A2N2B-06

TSB/Document Date: 2017-08-01


Summary

Concerns: ? Decoupler for hybrideBay logo system ? High-voltage batteryeBay logo control unit Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. ? Minimal clutch slip can occur on the decoupler for the hybrideBay logo system in certain driving conditions on new vehicles with a lowmileage as a result of corrosion protection residues. As a result, the error message "HybrideBay logo system failure - Park vehicle safely" can appear in the instrument cluster. The vehicle is ready to drive again after switching the ignition off and on again, but the fault can occur again up to and including the tenth time the combustion engine is engaged. ? The history-based electric energy requirements, among other things, are taken into account when calculating the vehicle's electric range. Depending on the driving profile while transporting the vehicle (e.g. high electric energy requirements when manoeuvring the vehicle), the customer may find that a low electric range is displayed initially following vehicle delivery.


Information
Once the control unit has been programmed and coded, you will be prompted to switch the ignition off
and then back on again after a waiting time of 6 minutes.
The 6-minute waiting time with the ignition switched off is necessary so that on-board diagnosis of the
high-voltage system can be performed and completed as required after control unit programming. The
vehicle cannot be started until on-board diagnosis is completed successfully.

2013© Porsche Cars North America, Inc.

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7

During the waiting time, connect the electric plug
connection  Connecting electric plug connection
-1- for the fan blower in the engine compartment 
Connecting electric plug connection -arrow-.

8

Once control unit programming has been completed
successfully, press •>>“ to return to the start page
of the Additional menu.
Then, carry out the subsequent work described
below.

Subsequent work.
1

Connecting electric plug connection

Read out and erase all fault memories.
Information
If the fault memories of individual control units cannot be erased, Steps 2 and 3 must first be carried
out and the fault memories of these control units must then be erased separately before starting to
locate and correct faults.

2

Calibrate the electric machine.
Information
The electric machine must generally be calibrated after the fault memories of the OBD-relevant
control units or the fault memories of all control units have been erased.
The rotor position (phase angle) and rotor temperature are stored during calibration of the electric
machine.

3

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2.1

Press and hold the brake pedal.

2.2

Turn the ignition key in the ignition lock to position 2 (terminal 50 – engine start) and hold it at
this position for about 2 to 3 seconds.
Calibration of the electric machine is clearly audible. Calibration is complete once the calibration noise can no longer be heard.

2.3

Release the ignition key and switch off ignition.

Turn the ignition key in the ignition lock to position 2 (terminal 50 – engine start) again to check that
the engine starts and that no error message is displayed in the instrument cluster.

AfterSales

2013© Porsche Cars North America, Inc.

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2

Information
If the engine will not start and the prompt "Park vehicle safely" appears in the instrument cluster,
on-board diagnosis of the hybrideBay logo system may not have been completed fully.
If this happens, switch off the ignition, disconnect the PIWIS Tester from the diagnostic socket on the
vehicle and lock the vehicle. Wait for at least 6 minutes. Then unlock the vehicle and try to start
the engine again.
4

If the fault memories of individual control units could not be erased before, read out and erase the
relevant fault memories again.
Information
If the passive (greyed) fault memory entry "D00000 - Function restriction due to fault in PSM"
is entered in the 'Electric power steering' control unit, please ignore this. The fault memory entry is
stored as a result of a communication problem between the control units caused by the PIWIS Tester
connected to the vehicle.
If the control units are found to have further faults, which cannot be erased and are not caused by
control unit programming, these faults must be located and corrected.
This work cannot be invoiced under the workshop campaign number.

5

Switch off ignition.

6

Disconnect the PIWIS Tester from the vehicle.

7

Switch off and disconnect the battery charger.

8

On vehicles with PorscheeBay logo Entry & Drive, replace the original driver’s key in the ignition lock with the
control panel again.

Information
After carrying out this measure, make sure that whenever the vehicle is driven prior to vehicle
handover, it is never in E-Power mode, but in hybrideBay logo, sport or E-Charge mode.
This ensures that driving the vehicle does not influence the calculation of the electric range again.
Depending on how much time has elapsed between carrying out this measure and vehicle handover to the
customer, the high-voltage battery may have to be charged fully again immediately before vehicle
handover in accordance with the specifications in the sales check in order to ensure that the highest
possible electric range is displayed in the instrument cluster.

Attachment "B":
Information
The specified working time was determined specifically for carrying out this campaign and may differ
from the working times published in the Labor Operation List in PIWIS.

2013© Porsche Cars North America, Inc.

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Claim Submission - Workshop Campaign WD64
Warranty claims should be submitted via WWS/PQIS.
Open campaigns may be checked by using either the PIWIS Vehicle Information system or through PQIS
Job Creation.
Labor, parts, and sublet will be automatically inserted when Technician is selected in WWS/PQIS. If
necessary, the required part numbers will need to be manually entered into warranty system by the dealer
administrator.
Scope 1:

Carrying out run-in procedure for decoupler for hybrid system and re-programming
high-voltage batteryeBay logo control unit.
Working time:
Labor time: 74 TU

Carrying out run-in procedure for decoupler for hybrid system and
re-programming high-voltage batteryeBay logo control unit
Includes:
Connecting and disconnecting battery charger
Connecting and disconnecting PIWIS Tester
Reading out and erasing fault memories
Calibrating electric machine
 Damage code WD64 066 000 1
Scope 2:

Re-programming high-voltage batteryeBay logo control unit.
Working time:
Labor time: 55 TU

Re-programming high-voltage battery control unit
Includes:
Connecting and disconnecting battery charger
Connecting and disconnecting PIWIS Tester
Reading out and erasing fault memories
Calibrating electric machine
 Damage code WD64 066 000 1

Troubleshooting
Procedure:

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Error message after entering
campaign number

Possible causes

Remedial action

Specified campaign does not
exist.

PIWIS Tester software is
not up-to-date.

AfterSales

Update PIWIS Tester
software to the software
version specified in the
Technical Information (or a
higher software version).
Then enter the campaign

2013© PorscheeBay logo Cars North America, Inc.

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number again and start
programming.

No suitable programming rules
found.
Cause: Part number of
the control unit is not in the
programming rules.

Wrong vehicle type
selected.

Close the diagnostic
application. Select the
correct vehicle type and
restart the diagnostic
application. Then enter the
campaign number again
and start programming.

Incorrect programming
code entered or
programming code not
entered correctly.

Enter the programming
code specified in the
Technical Information
correctly.

Campaign must not be
carried out on the vehicle
or campaign was already
carried out.

Check vehicle assignment
to the campaign in PIWIS >
Vehicle information.

Replacement control unit
with up-to-date software
version was installed.

Software version of the
installed control unit is
already up-to-date.

Check software version of
the power electronics in the
 “Extended identification”
menu.

Designation of current software
version of high-voltage batteryeBay logo
control unit: 0623.

Software version of the
control unit is a version that
is not intended for carrying
out the campaign.

No suitable programming rules
found.
Cause: Current vehicle
equipment is not shown in
the programming rules. Please
check vehicle order and change
it if necessary.

Campaign must not be
carried out on the vehicle.

Check vehicle assignment
to the campaign in PIWIS >
Vehicle information.

Vehicle order is wrong.

Check vehicle order and
correct it if necessary
(PIWIS Tester > Additional
menu >> Maintenance of
vehicle data).

Vehicle data could not be read.

Ignition not switched on.

Switch on ignition and close
and restart the diagnostic
application. Then enter the

2013© PorscheeBay logo Cars North America, Inc.

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campaign number again
and start programming.

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained PorscheeBay logo technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. If a particular condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your authorized Porsche Dealer for the latest information
about whether a particular technical bulletin applies to your vehicle. Part numbers listed in these bulletins are for reference only. Always check with your authorized Porsche dealer to verify the current and
correct part numbers. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS
Tester are the ones that must be followed.
© Porsche Cars North America, Inc.

Dealership
Distribution
Routing

Service Manager

_______

Shop Foreman

_______

Service Technician

________

_______

_______

_______

Asst. Manager

_______

Warranty Admin.

_______

Service Technician

________

_______

_______

_______

Dr. Ing. h.c. F. Porsche AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, PorscheeBay logo®, Boxster®, Carrera®, Cayenne®,
Cayman®, Panamera®, Speedster®, Spyder®, 918 Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, 4S®, FOUR, UNCOMPROMISED.® and the model numbers and the distinctive shapes of
the Porsche automobiles such as, the federally registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North
America, Inc. believes the specifications to be correct at the time of printing. Specifications, performance standards, standard equipment, options, and other elements shown are subject to change without
notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. The information contained herein is for internal use only by authorized Porsche dealers
and authorized users and cannot be copied or distributed. Porsche recommends seat belt usage and observance of traffic laws at all times.
Printed in the USA

Dec 20, 2013
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2013© Porsche Cars North America, Inc.

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TSB/Document ID: 122-A2N2B-06

Replacement Service Bulletin Number:

MFR Communication Date: 2013-12-20

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE

MFR Component System:

MFR Component Subsystem:


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