QUALITY ACTION
CAMPAIGN BULLETIN
Body Seal
Retailer Inventory
Reference: PG7B3
Date: March 3, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2017 QX30 (H15)

Affected
Population:

Retailer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

1,936

March 3, 2017

NO

***** Retailer Announcement *****
Infiniti is conducting a retailer inventory quality action to apply body sealer on 1,936 specific 2017 QX30
vehicles identified in Service Comm. Certain vehicles may have a gap between the airbox lid and the
bulkhead as a result of incorrectly applied paint and body sealer and/or incorrect fastening of the airbox
lid. Retailers will apply additional sealer and ensure the airbox lid is correctly fastened to prevent water
intrusion into the passenger compartment.
Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and
in transit to the retailer. Infiniti requests retailers complete this inspection prior to sale to ensure client
satisfaction.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm I.D. PG7B3
 New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
Please
continue to check newly arriving inventory for campaign applicability.

2. Use the attached procedure to apply body sealer and ensure correct fastening of the Heating,
Ventilation, and Air Conditioning (HVAC) airbox lid.
3. The service department should submit the applicable warranty claim for the action performed so it
can be closed on Service Comm and release the vehicle.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate campaign I.D for the
inspection status on each affected vehicle currently in new vehicle inventory. Infiniti requests retailers to
perform this repair on new vehicles in inventory prior to being retailed to ensure client satisfaction.
Thank you for your prompt attention to this matter.

PG7B3 | Original Document

PG7B3 - 2017 Q30/QX30 (H15)
BODY SEAL REPAIR

SERVICE PROCEDURE:
1. Verify the VIN of the affected.

2. Open the hood and remove the three
plastic caps covering the 16MM nuts
holding on the windshield wiper arms.
(Figure 1).

Figure 1

3. Locate the three 16MM nuts that are
under the caps and remove them.

4. Using a grease pencil, mark the wiper
arm in relation to the mounting point on
the wiper arm stud. (Figure 2).

Figure 2

5. Remove both wiper arm assemblies.
(Figure 3).
IMPORTANT: Use great caution and do
not damage the windshield when
removing the wiper arm assemblies.

Figure 3
6. Remove the cowl top seal and set aside.
(Figure 4).

Cowl top seal

Figure 4
7. Remove the four 8MM bolts that hold the
cowl top cover in place. (Figure 5).

Cowl top cover

Figure 5

8.

Remove the front washer tube-fixing
pawls from the cowl top cover.
(Figure 6).

Figure 6

9.

Pull forward and up to release the cowl
top cover from the windshield glass, and
lift the cover over the three windshield
wiper posts. (Figure 7).

Figure 7

10. Remove the air box inlet assembly by
pulling up on the release tabs.
(Figure 8).

Figure 8

11. Figure 9 displays the passenger side
showing areas of potential leaks.
 In this area is where you will apply
sealer.





NOTE:
The dashed arrow on the far right of
the picture is under the corner of the
windshield, this is the area of
greatest concern.
Apply sealer to all areas where the
arrows are pointing, on both sides of
the vehicle.
IMPORTANT: Use 3M 540
Polyurethane Sealant for this repair
and allow 60 minute for the sealer to
harden before reassembling the car.

Area of potential leaks.

Figure 9

3M 540 SEALER
12. Figure 10 is a close up of a potential
leak area under passenger side
windshield.


Apply sealer to this area on both
sides of the car, driver and
passenger.

Figure 10

13. When applying sealer to the vehicle
use your finger or a plastic wedge to
push sealant into the areas of concern.


IMPORTANT: Use 3M 540
Polyurethane Sealant for this repair
and allow 60 minute for the sealer
to harden before reassembling the
car.

Figure 11

14. Figure 12 shows sealer applied to
areas of concern, passenger side.


Applied sealer

Close up from
pic above

NOTE: In this picture, the lower
corner windshield trim is removed
for the picture.

15. Figure 13 shows sealer applied to
driver’s side of the vehicle.


IMPORTANT: Use 3M 540
Polyurethane Sealant for this repair
and allow 60 minute for the sealer
to harden before reassembling the
car.



NOTE: In this picture, the black
lower corner windshield trim is
removed for the picture.

Figure 12
Applied sealer

Figure 13

16. At this point, you will reinstall the air
box inlet cover.
 Note: The bottom side of the air box
inlet cover hooks where the yellow
arrows are pointing. (Figure 14).

Figure 14
17. Looking at the bottom side of the air box
inlet cover, make sure the three clips
with the yellow arrows hook onto the
back of the air box. (Figure 15).

Figure 15
18. Verify the air box inlet cover is attached
in the front and rear by pulling up on it
gently.

Figure 16

19. Reinstall the cowl top cover, making
sure the cover is engaged to the
windshield seal and the wiper motor
arm posts are aligned through the
three cowl cover holes for the
windshield wiper posts.

Figure 17
Cowl top cover

20. Reinstall the 4 8MM bolts for the cowl
tip cover. (Figure 18).

21. Reinstall the cowl top cover seal on to
the cowl top cover.

Cowl top seal

Figure 18

22. Reinstall the wiper arm assemblies,
aligning the marks left from the
grease pencil from step 2.

Figure 19

23. Reinstall the three 16MM nuts that hold
on the wiper arms and torque to 15
(ft-LB) OR 30Nm.

Figure 20

24.

Reinstall the three plastic caps that
cover the wiper arm 16MM nuts.

Figure 21
Fixing pawls

25. Reinstall the two-windshield washer
tube fixing pawls to the cowl top
cover, on the driver’s side.
(Figure 22).

Figure 22

26. Close the hood and cycle the
windshield wipers to make sure that
they park properly at the bottom of the
windshield.
 NOTE:
The hood must be closed for the
windshield wiper to work.

Figure 23
Prepare for application of 3M 540 Polyurethane sealant (or equivalent* automotive
sealant).
 Load the cartridge into a 1:1 dispensing gun.
 Puncture the end of the cartridge before installing the applicator tip.
 Screw on the applicator tip onto the cartridge.
*Equivalent automotive sealer MUST be a product that has been
manufactured specifically for sealing vehicle body panel seams.

3M 540 sealant

PARTS INFORMATION
Description

Qty

Part #

3M 540 Polyurethane Sealant

As needed

Locally sourced

*Equivalent automotive sealer MUST be a product that has been
manufactured specifically for sealing vehicle body panel seams.
NOTE:
 One 300ML /10.1 FL OZ cartridge can be used for more than one
vehicle.
 This product is available in five colors, any color can be used.

CLAIMS INFORMATION:
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PG7B3
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Body seal repair

EXPENSE CODE
009/Sealant



CM
PG7B3
ZZ
99
Op Code
Flat Rate
Time
PG7B30

0.7 Hrs.

Parts
Required
on claim

Expense
Code
Required

No

YES

DESCRIPTION

MAX AMOUNT

3M 540 Polyurethane Sealant

$16.00 MAX

Each expense code can be clamed only once per repair order.
Corresponding op-code must be cleared with each expense code.