QUALITY ACTION
CAMPAIGN BULLETIN
Halogen Headlamp
Retailer Inventory
Reference: PG7B2
Date: March 15, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2017 QX30 (H15)

Affected
Population:

Retailer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

319

March 15, 2017

NO

***** Retailer Announcement *****
Infiniti is conducting a retailer inventory quality action to update the Central Body Controller (CBC)
software on 319 specific 2017 QX30 vehicles identified in Service Comm. On the affected vehicles, the
CBC software is being updated to address a specification change.
Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and
in transit to the retailer. Infiniti requests retailers complete this software update prior to sale to ensure
client satisfaction.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm I.D. PG7B2
 New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
Please
continue to check newly arriving inventory for campaign applicability.

2. Use the attached procedure to install the updated software.
3. The service department should submit the applicable warranty claim for the action performed so it
can be closed on Service Comm and release the vehicle.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate campaign I.D for the
inspection status on each affected vehicle currently in new vehicle inventory. Infiniti requests retailers to
perform this repair on new vehicles in inventory prior to being retailed to ensure client satisfaction.
Thank you for your prompt attention to this matter.

PG7B2 | Original Document

PG7B2 - QX30 (H15) HALOGEN
HEADLAMP BCM CONFIGURATION

IMPORTANT: This repair procedure will configure the BCM (Body Control Module).
Make sure to follow all the steps in the specific order listed to properly complete the repair.
SERVICE PROCEDURE:
IMPORTANT: Before starting, make sure:



ASIST on CONSULT PC has been freshly synchronized (updated).
CONSULT III+ software version 64.50 or higher must be used for this reprogramming
activity.

1. Connect the plus Vehicle Interface (plus VI) to the vehicle.


Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose
during reprogramming, the process will be interrupted and the BCM may be damaged.

2. Connect the CONSULT PC to the VI using a USB cord.
3. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops
during reprogramming, the process will be interrupted and the BCM may be damaged.
4. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the VI during reprogramming, the
reprogramming may be interrupted, and the BCM may be damaged.
5. Connect CONSULT PC to an Internet connection.
6. Start the engine.


Verify the parking brake is set.

IMPORTANT: The engine must running during the configuration procedure.
7. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear
defogger, audio, NAVI, seat heater, steering wheel heater, etc.

8. Turn ON the CONSULT PC.
9. Select CONSULT-III plus (open C-III plus).
10. Wait for the plus VI to be recognized / connected.


Serial number will display when the plus VI is recognized / connected.

Plus VI is
recognized

Figure 1
11. Select Re/programming, Configuration.

Step
11

Figure 2

12. Use arrows (if needed) to view and read all precautions.
13. Check the box confirming the precautions have been read.
14. Select Next.

Step
12
Step
13
Step
14

Figure 3
15. Select Nissan or Infiniti, Vehicle Name, and then the correct Model Year.


If the screen in Figure 4 does not display, skip to step 16.

Step
15
Step
15

Example

Figure 4

16. Make sure VIN or Chassis # matches the vehicle’s VIN.
17. If the correct VIN is displayed, select Confirm.

Step 16
Verify here

Step
17

Figure 5
18. Select USA/CANADA Dealers from the menu.
19. Select OK.
Note: This screen will only appear during the first login on a CONSULT PC. Future logins with the
same CONSULT PC will proceed to Step 20.

Step
18

Step
19

Figure 6

20. Enter NNAnet.com Username & Password.
Note: Each Technician should currently have a NNAnet.com Username and Password distributed by
your Service Manager.
21. Select Submit.

Step
20
Step
21

Figure 7
22. Select Confirm.

Step
22

Figure 8

23. Select BCM.

Step
23

Figure 9

24. Select Write.

Step
24

Figure 10

25. Verify VIN displayed on the screen matches the vehicle VIN.
26. Select START.

Step
25

Step
26

Figure 11

27. Configuration download from the server starts.
Note: The DOWNLOAD progress bar should start.
.

DOWNLOAD
progress bar

Figure 12

28. When the configuration download is complete the configuration write to the BCM starts
automatically.

CONFIGURATION
progress bar

Figure 13

29. When the configuration write is complete, select End.

Step
29

Figure 14

30. Turn the engine OFF, close the doors and lock the vehicle with key fob.

31. Wait for DTRL (Day Time Running Lights) to turn off (this indicates the vehicle has shutdown).
The shutdown is required to complete the configuration update.

32. Unlock the vehicle, close the driver door and Start the engine. If the DTRL were flashing, this
incident will no longer occur. Check for any warning lights.
33. Check for DTC’s and erase any that are past or present. Turn the ignition OFF close and
disconnect the CONSULT III+ and VI from the vehicle.

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) ID

DESCRIPTION

OP CODE

FRT

PG7B2

Configure BCM

PG7B20

0.3 hrs.