NHTSA ID Number: 10108289
Manufacturer Communication Number: A16-100
TSB/Document Date: 2017-06-30
Summary
"SERVICE BULLETIN - THERE IS A PROBLEM WITH THE AUDIO UNIT SOFTWARE, WHICH MAY CAUSE THE PHONEBOOK TO NOT AUTOMATICALLY IMPORT. UPDATE AUDIO UNIT SOFTWARE USING THE AUDIO-NAVIGATION SYSTEM USB UPDATE DEVICE."
(g)HONDA
Service Bulletin
16-100
March 14, 2017
05323 Version 1
Audio-Navigation Unit Software Update/Correct Phonebook Importing
Errors
AFFECTED VEHICLES
Year
2017
2017
2017
2017
2017
2017
2017
2017
2017
2017
Model
Civic KA/KL
Civic KA
Civic KL
Civic KA/KL
Civic KA
Civic KL
Civic KA/KL
Civic KA
Civic KL
Civic KA/KL
Trim
2-Door
4-Door EX 1.SL
4-Door EX 1.SL
4-Door EX 1.SL
4-Door EX 2.0L
4-Door EX 2.0L
4-Door EX 2.0L
4-Door Touring 1.SL
4-Door Touring 1.SL
4-Door Touring 1.SL
VIN Range
ALL
19XFC1 ... HE000058 thru 19XFC1 ... HE003433
19XFC1 ... HE200002 thru 19XFC1 ... HE202856
2HGFC1 ... HH630001 thru 2HGFC1 ... HH633280
19XFC2 ... HE001301 thru 19XFC2 ... HE005350
19XFC2 ... HE200719 thru 19XFC2 ... HE204589
2HGFC2 ... HH500121 thru 2HGFC2 ... HH503765
19XFC1 ... HE000001 thru 19XFC1 ... HE003615
19XFC1 ... HE200456 thru 19XFC1 ... HE203163
2HGFC1 ... HH630031 thru 2HGFC1 ... HH633661
SYMPTOM
There is a problem with the audio unit software, which may cause the phonebook to not automatically import.
CORRECTIVE ACTION
Update audio unit software using the audio-navigation system USB update device.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
0100A1
Description
Update the audio unit
software.
Flat Rate
Time
0.3 hr
Defect
Code
Symptom
Code
03214
03217
Template
ID
16-100A
Failed Part
Number
39101-TBA-A31
Skill Level: Repair Technician
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this
information applies, contact an authorized Honda automobile dealer.
© 2017 American Honda Motor Co., Inc. - All Rights Reserved
Page 1 of 11
REQUIRED TOOLS
Tool Name
Part Number
Audio-Navigation System Update Device (Green USB Drive)
07 AAU-TBAA2A0
REPAIR PROCEDURE
NOTE:
•
•
Do not insert USB into a computer. The drive may be corrupted and will no longer function.
Advise the customer that all user memory, including audio presets and 8/uetooth® pairing profiles, will be
erased as part of the update.
1.
Write down the customer's audio presets so they can be re-entered after the update is completed.
2.
Prepare the vehicle for the update.
•
If the engine will be running, park the vehicle outside in a well ventilated area or attach an appropriate
exhaust vent. Go to step 3.
•
If the engine will not be running, connect an active charger to the battery. Go to step 4.
3.
Start the engine, and leave it running throughout the entire software update process. Go to step 5.
4.
Push the Engine Start button twice for the Ignition ON mode (not Accessory mode).
5.
Plug the green USB update tool into the USB port below and behind the audio unit near the driver's knee area.
Page 2 of 11
6.
If a pop up window does not appear go to step 7. If a popup window does appear, select Yes, then go to step 9.
7.
From the HOME screen, press and hold the Audio Power button for a few seconds.
8.
Press YES to reboot the unit.
a....._,
41Coniiec·uon
•
•
•
•
(!)
Page 3 of 11
9.
The software update should start. It takes up to 20 minutes to complete the update. Once you start the update, you
do not have to stay with the vehicle.
NOTE: After the update has completed, make sure you do not turn the engine or ignition off until the unit stays on
the HOME screen for more than 2 minutes without any screen changes to make sure all of the update has finished
completely.
10. Remove the USB device. The system will reboot automatically.
Page 4 of 11
11. Press and hold the Day/Night, Audio Power, and MENU buttons at the same time.
NOTE: The system may ask to acquire GPS signal. If so, take the vehicle to a place to acquire signal.
Page 5 of 11
12. Select Detail Information & Setting.
Sulf-Di;i~ic$ Mode
(Display audio will meak internal function, comec:tions,. etc.
Pcrform ihis 1e-.s1 wi!h s1oppoo ,100 !l!'lgiflil rYnnill\),)
Oetail lnforma lioo & Selling
(Individual dia~ ilescr~ns to ton~rn, ~ 51)60lric dl:.;ignoMfo .saec,,.)
13. Select Version.
Monitor Check
fl-CAN
-C/l!M
Audio Cheak
F-unc:tiianal Setup
Gl'S lllfarma lioo
Page 6 of 11
14. Scroll all the way to the bottom to: Software loader and System µCom and check the versions. The software
should be updated to the following versions:
•
•
Software loader: 1.F194.30
System µCom : H61 F0070.E2.12 (with XM radio function)
H62F0070. E2.12 (without XM radio function)
I
1.F190 19
'dtwd 1t loddu
'yclC II
H6XFOO.XX.E2.XX
µCom
15. After verifying the software has been updated, select Return to return to the Detail Information & Setting screen.
seli-D iagoosi~ Mode
(Displal)' audio will check imemal function. c:aDeClions. etc:.
Ptrl0,m !hi~ test wi th o!oppl!d ilDil t ngin,; runnino,l
Detail lnformalioo & Setting
(Individual diai,,o.,1ic ocrlltlns to c0nf1rm a SJ)t!oific diagnostic screm .)
Page 7 of 11
16. Select Unit Check.
M onitor Check
B-C/liN
f -CiiJN
Ver:sion
Functional Setup
l!lPS lnfonnal ion
17. Select Error History.
Error h 1story
I
18. Select Hard Error.
Page 8 of 11
19. Select Clear.
20. Select Yes.
NOTE: This will erase all user memory, including radio presets and 8/uetooth® pairing profiles.
The unit will automatically reboot.
Page 9 of 11
21. When the Anti Theft System screen appears, push and hold the Audio Power button for more than 2 seconds to
enable the system.
NOTE:
•
•
If nothing is done for 30 seconds, the screen goes black. Push the Day/Night or BACK button to return
to the screen.
If the vehicle is not running or the ignition is not in IG 2 the audio unit will not pass the security screen.
22. When the GPS acquiring signal screen appears, make sure the vehicle is in a location with a clear view of the sky.
It may take up to 10 minutes to acquire GPS reception.
NOTE: You do not need to stay with the vehicle during satellite acquisition.
The system lost power and is acquiring its location
from the GPS satellites. This usually takes less
than 1Ominu1es.
* Start the engine.
* Park the vehicle in an open area away from
trees, power lines, and tall buildings.
* Remove loose articles, mobile phones, or
electrical accessories located near the GPS
antenna.
* If this screen is displayed repea1edly when
starting the vehicle, see your dealer.
Once a GPS signal is received, a notification screen will appear briefly.
Notice
The driver Is responsible for the safe
operation of this vehicle. Use this system
only when traffic conditions permit. For
further details see your owner's manual.
I
OK
Page 10 of 11
Then, the HOME screen will appear.
23. The vehicle is now updated. Enter the customer's audio presets before returning the vehicle to the customer.
END
Page 11 of 11
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TSB/Document ID: A16-100
Replacement Service Bulletin Number:
MFR Communication Date: 2017-03-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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