(g)HONDA

Service Bulletin

16-097

March 15, 2017

06001 Version 3

Audio Unit and Navigation Unit Software Update
Supersedes 16-097 dated March 3, 2017, to revise the section highlighted in yellow
AFFECTED VEHICLES
Year
Model

2016

Pilot

Trim

VIN Range

EX and above

ALL

REVISION SUMMARY

The service bulletin title was revised.
SYMPTOM

There is a software problem within the audio-navigation system that may cause any of the following issues:
• Audio makes skipping/helicopter noise.
•
Screen goes blank when quickly shifting into reverse after start.
• Audio-navigation system reboots.
•
USB audio resumes at beginning of song.
•
Presets are blank at start.
• Volume is erratic when LaneWatch® camera is on and volume is changed on screen.
•
RES freezes.
•
Error message containing ExtFrameWork has stopped.
•
Navigation System does not properly indicate vehicle location.
CORRECTIVE ACTION
Update the audio-navigation system software.

TOOL INFORMATION
NOTE: Do not install the USB update device into a PC, as it will no longer function correctly.
Tool Name

Tool Number

Audio-Navigation System Update Device (Black USB Device)

07AAU-TG7A1A0

Quantity

1

WARRANTY CLAIM INFORMATION
Operation
Number

0100A1

Description

Update the
audio-navigation
system software.

Flat Rate
Time

0.3 hr

Template ID

Defect
Code

Symptom
Code

Failed Part
Number

16-097A

03214

03217

39542-TG7-A01

Skill Level: Repair Technician

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this
information applies, contact an authorized Honda automobile dealer.

© 2017 American Honda Motor Co., Inc. - All Rights Reserved

Page 1 of 6

REPAIR PROCEDURE
NOTE: Do not install the USB update device into a PC, as it will no longer function correctly.
•
If the vehicle arrives at the dealership with a blank screen, do a battery cable reset before doing the update.
1.

Connect a battery charger or a fully charged jumper battery to the vehicle, and leave it connected during the entire
update procedure to maintain a steady voltage.

2.

Turn the ignition to ON.

3.

Insert the USB update device into the USB port.
NOTE: If the screen goes blank after the USB update device is inserted, turn the ignition to OFF for 1 minute, then
back to ON. The update should restart automatically.

Page 2 of 6

4.

When you see the message Would you like to update, select Yes.

This screen will show after 1-2 minutes.

This screen will show 0% for about 20-25 minutes without updating. However, the update is still working and you do
not have to oversee the update.

5.

When the screen shows The update completed successfully, turn the ignition OFF and remove the USB update
device.
NOTE: You may hear a pop when you remove the device.

Page 3 of 6

6.

Start the engine, and wait until the Anti-Theft System screen appears. Then, press and hold the audio power
button for more than 5 seconds. The update is complete.

NOTE:
•
If the customer's phone has a problem pairing after the update procedure, go to PAIRING THE PHONE AFTER
THE UPDATE PROCEDURE.
•
If the update was interrupted and the update did not automatically restart, go to UPDATE INTERUPTED at the
end of this bulletin.

PAIRING THE PHONE ATER THE UPDATE PROCEDURE
1. Select HOME, then Settings.

2. Select System, then scroll up until you see Factory Data Reset.

...m

Q

1:03

_n _AUDIO

MAP

...
~

+

Clock/Info

Phone

+

I

Audio

Rear Audio

l

Camera

Bluetooth/Wi-FI

~

System

.z

~

a
*>

•-,

0

Detail Information
Factory Data Reset
Default

OK

3. Select Factory Data Reset.

...
'·"'-""-

+

=
.:0..
~

,o,

Display

.;a

*>

Panel Sensitivity

High

Detail Information
Factory Data Re~et
Default

>

Sound/Beep

Clock Reset
Language
Touch

~

1:03

System settings

i__

OK

~

~

~

Page 4 of 6

4. Select Yes on the pop-up screen. The system will reboot and return to normal. The phone now can be paired using
the phone setup in the owner's manual.

UPDATEINTERUPTED
1. Turn the ignition to OFF.
2. Remove the USB update device.
3. Disconnect the negative battery cable for 2 minutes.
4. Connect the negative battery cable.
5. Turn the ignition to ON.
6. Insert the USB update device into the USB port. The display screen will continue to be blank for up to 10 minutes.
The display will show the update screen start back at O %.

The screen will show 0% for about 20-25 minutes without updating. However, the update is still working.

Wait until the screen shows The update completed successfully.

Page 5 of 6

7.

Turn the ignition to OFF, and remove the USB update device. You may hear a pop when you remove the device.

8.

Start the engine and wait until the Anti-Theft System screen appears. Then, press and hold the audio power button
for more than 5 seconds. The update is complete.

END

Page 6 of 6