SERVICE ACTION Q642: TELEMATICS CONTROL MODULE
09-MAR-17

NO.: SGI17-02

(ISSUE 2)

SEC.: GENERAL

SERVICE BULLETIN

MKT: CAN / USA

INFORMATION

CHANGES ARE HIGHLIGHTED IN BLUE
DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of vehicles listed in the Affected Vehicle Range have been
manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end
of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this
cycle repeating.
AFFECTED VEHICLE RANGE
Discovery Sport (L550)
Model Year ......................................... 2016-2017
VIN Range: .......................................... 632540-641822
Range Rover Evoque (L538)
Model Year ......................................... 2016-2017
VIN Range: .......................................... 102994-174251
Range Rover Evoque w/Folding top (L538c)
Model Year ......................................... 2017
VIN Range: .......................................... 169419-175753
Range Rover Sport (L494)
Model Year ......................................... 2016
VIN Range: .......................................... 597239
Range Rover Sport (L494)
Model Year ......................................... 2016
VIN Range: .......................................... 101232-108665
Range Rover Sport (L494)
Model Year ......................................... 2016
VIN Range: .......................................... 659255-662259
Range Rover (L405)
Model Year ......................................... 2016
VIN Range: .......................................... 300274-308454
Visit the InfoTrail website for a list of affected unsold vehicles (as of 10 January 2017).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer. Affected vehicles already in the hands of customers should
be updated at the next available opportunity.
Refer to Technical Bulletin Q642NAS, Service Action: Telematics Control Module, for detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE

EXPECTED % OF VEHICLES
REQUIRING PARTS

Telematics control module
(TCU) - Without InControl®
Touch Pro™

LR084927

1

100

Telematics control module
(TCU) - With InControl®
Touch Pro™

LR079900

1

100

TOOLS
Refer to the Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option. The SRO and
parts information is included for information only. The Option Code(s) that allows for the drive in / drive out
allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 December 2018
closure date must be submitted for payment within 30 calendar days of completion of the repair.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
MODEL

DESCRIPTION

SRO

TIME
(HOURS)

Discovery Sport (L550)

Replace the telematics control module

86.53.69

0.5

Range Rover Evoque (L538)

Replace the telematics control module

86.53.69

0.6

Range Rover Evoque w/Folding top (L538c)

Replace the telematics control module

86.53.69

0.4

Range Rover Sport (L494)

Replace the telematics control module

86.53.69

1.0

Range Rover (L405)

Replace the telematics control module

86.53.69

0.8

PROGRAM
CODE

Q642

Q642

Q642

Q642

OPTION
CODE

A

B

C

D

DESCRIPTION

SRO

TIME
(HOURS)

PART NO. /
QTY. / VALUE
SUNDRY CODE

Replace the telematics control module

86.53.69

See table
above

LR084927

1

Configure the new telematics control
module

86.91.24

1.10

-

-

Replace the telematics control module

86.53.69

See table
above

LR084927

1

Configure the new telematics control
module

86.91.24

1.10

-

-

Drive in/drive out

02.02.02

0.20

-

-

Replace the telematics control module

86.53.69

See table
above

LR079900

1

Configure the new telematics control
module

86.91.24

1.10

-

-

Replace the telematics control module

86.53.69

See table
above

LR079900

1

Configure the new telematics control
module

86.91.24

1.10

-

-

Drive in/drive out

02.02.02

0.20

-

-

Normal Warranty policies and procedures apply.