2017

A6/A6 competition/S6
Client

Audi Delivery Guidelines

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure that final vehicle quality inspection is completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® USA only

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery.
Customer Priority Topics

1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Audio System

 Navigation

 BLUETOOTH mobile phone pairing

 Seat fitting

 Driver assistance features

 Set-it and forget-it

 Media device ports

 Voice controls

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Valet button in glovebox

 Spare tire

 Power trunk open & close

 Tool kit with jack

 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows

Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls.
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Automatic climate control
 Power outlets

 Manual rear-side window sunshades
 Power rear window sunshade
 Sunroof with sunshade, power tilt and slide features
 Auto-dimming rear view mirror with digital compass
 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console
 Electric rear window defogger w/ automatic timed shut off
feature

 Glove box
Effective 8-16-2016-US
Version 1.0

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Client

Steering

Infotainment (continued)

 Demonstrate the multifunction steering wheel

 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)

 Tilt and telescopic adjustable steering column

 HD Radio™ Technology
Seating
 Demonstrate how to adust the seats
 Heated front seats (three-step)

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Voice control

 Heated rear seats (three-step)

 BLUETOOTH® wireless technology & streaming audio for compatible devices

 Split folding rear seats w/ passthrough

 Audi connect® with six-month trial subscription

 “Passenger Side Airbag Off” light

 Inrix Online® Traffic

 Lower Anchors & Tethers for Children (LATCH) provisions in rear
seats

 Explain Wi-Fi® hotspot capabilities

Owner’s Documents

 Show how to manually set the clock, daylight savings time and
time zone

 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com

 Explain the Nav-Data-Update process via the customer’s MyAudi account

Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system

 Tire Warranty Booklet: Explain coverage from tire manufacturer

 Electromechanical parking brake

 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery

 Cylinder on demand™ engine efficiency technology

 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Infotainment
 Review the MMI® controls and basic functionality
 Audi sound system
 Audi Music Interface
 BOSE® sound system
 Bang & Olufsen® sound system
 MMI® navigation plus
 MMI® touch with handwriting-recognition technology
 SD card slots
Effective 8-16-2016-US
Version 1.0

 Tire pressure monitoring system (TPMS)
Suspension
 Adaptive air suspension
Driver Assistance
 Explain the windshield wiper and washer functions
 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Parking system plus with top view camera system (360° view,
four cameras, four front and rear acoustic sensors)
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go
 Audi pre sense® rear
 Audi active lane assist
 Audi drive select
 Audi side assist
 Head-up display with navigation and assistance systems information
 Night vision assistant with pedestrian and large animal detection
 Hill hold assist, automatic brake drying
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Wrap up
End the orientation drive in the service write-up area
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 8-16-2016-US
Version 1.0

Date

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