MY 2017 A4 CUSTO Service Bulletin/Repair Instructions

2017
A4 Sedan
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection

Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at

MyAudiconnectcom. Only if Audi connect “Request to Initiate

Services” and Terms & Conditions have been signed. Applies

only to vehicles equipped with Audi connect® (USA only)
 Verify that vehicle is equipped as specified and that all accessories have been installed

 Check interior for cleanliness, grease marks and damage

 Check that floor mats are locked in place

 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System

(TPMS) prior to Delivery

Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________

1. ___________________________________________________________________________________________________________________________________________________________

2. ___________________________________________________________________________________________________________________________________________________________

3. ___________________________________________________________________________________________________________________________________________________________

Select Owner Priorities

 Audio system
 Navigation
 BLUETOOTH mobile phone pairing
 Seat fitting
 Driver assistance features
 Set-it and forget-it
 Media device ports
 Voice controls
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Power outlets
 Advise the customer that Audi recommends using top-tier

detergent gasoline with a minimum octane rating of 91 AKI

(95 RON)
 Glove box
 Spare tire

 Tool kit

Driver Controls

 Instrument cluster, driver information systems, and steering

wheel controls
 Comfort front armrest

 Power windows: Power retention until front door is opened,

one-touch up/down operation for all windows, pinch protection

for all windows

 Power-adjustable, heated exterior side mirrors with powerfolding, auto dimming, & memory

 Manual rear-side window sunshades

 Sunroof with sunshade, power tilt and slide features
 Demonstrate how to operate exterior lights
 Auto-dimming rear view mirror with digital compass
 Demonstrate how to operate interior lights
 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console
 Automatic climate control

Effective 8-16-2016-US

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2017 A4 Sedan | Audi Delivery Guidelines
Client
Steering
Infotainment (continued)
 Demonstrate the multifunction steering wheel
 SD card slots
 Tilt and telescopic adjustable steering column
 SiriusXM® Satellite Radio with 90-day trial subscription (if

equipped)
 Steering wheel mounted shift paddles

 Heated steering wheel

Seating

 Demonstrate how to adust the seats

 Driver and front passenger comfort head rests

 Heated front seats (three-step)
 HD Radio™ Technology

 Demonstrate the scanning, tuning, and seek functions, as well

as how to save favorites

 Voice control

 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Heated rear seats (three-step)
 Audi smartphone integration: Apple® CarPlay and Google™

Android Auto integration
 Ventilated front seats (three-step)
 Audi connect® with six-month trial subscription
 Split folding rear seats
 Inrix Online® Traffic
 “Passenger Side Airbag Off” light
 Explain Wi-Fi® hotspot capabilities
Owner’s Documents

 Owner’s manual, MMI® manual and other manuals as equipped

 Take the Quick Questions & Answers Guide from the glove box,

open it, and demonstrate how to use it with the customer

 Explain the “text to phone” features for viewing tutorials on a

smartphone or at the Audi Technology website: www.auditechnology.com
 Explain the Nav-Data-Update process via the customer’s MyAudi account

 Show how to manually set the clock, daylight savings time and

time zone

Orientation Drive

Vehicle Systems

 Idle start/stop efficiency system
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Electromechanical parking brake
 Warranty & Maintenance Booklet (stamp to confirm PDI was

completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance

Booklet prior to delivery
 Tire pressure monitoring system (TPMS)
 Review the recommended maintenance schedule. Explain the

importance of getting the Warranty & Maintenance Booklet

stamped for each maintenance performed
 Audi advanced key - keyless start, stop and entry with handsfree trunk release
 Lemon Law Rights Booklet or Lemon Law Notice as required by

law

 Provide Audi Care information

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Driver Assistance
 Explain the windshield wiper and washer functions

 High-beam assistant

 Parking system plus with rear view camera (front and rear

acoustic sensors)

 Parking system plus with top view camera system (360° view,

four cameras, four front and rear acoustic sensors)

 Cruise control with coast, resume and accelerate features
Infotainment

 Review the MMI® controls and basic functionality

 Audi sound system
 Adaptive cruise control with stop & go and traffic jam assist

 Audi pre sense® basic
 Audi Music Interface
 Audi pre sense® city: Pedestrian and vehicle collision warning

and braking initiation
 Bang & Olufsen® sound system
 Audi active lane assist
 MMI® navigation plus
 Audi drive select
 MMI® touch with handwriting-recognition technology

Effective 8-16-2016-US

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Client
Driver Assistance (continued)

 Audi side assist with Audi pre sense® rear: Rear cross traffic

alert & Vehicle exit assist

 Head-up display with navigation and assistance systems information

 Traffic sign recognition (includes vehicle speed warning and

sign recognition)

Wrap up

End the orientation drive in the service write-up area

 Tour the service department and introduce the customer to the

Service Manager and Service Consultant

 Set up first service appointment

 Ask the customer if you can program the service department’s

phone number into their phone

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
Audi Brand Specialist

I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and

Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?

 No
 Yes

Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.

• Vehicle is clean and free of problems

• Received all keys and owner’s documentation

• Satisfied with features and controls explanations

Customer Signature
Effective 8-16-2016-US

Version 1.2
Date
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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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