Over the past several weeks we have had some inquiries regarding warranty error messages. Please ensure your Warranty
Administrators, Service Managers, and Parts Managers review this information.
An error code and explanation will be provided when you have an inflator airbag warranty claim rejected. The following
codes/reasons will require you to provide additional information to American Honda prior to approval. These are as follows:
1922 – Serial Number does not exist – Please verify the serial number is correct. If the serial number is correct and please contact
our inflator warranty team to resolve. In most cases the inflator was purchased prior to February. The inflator analyst team will
confirm the inflator information and then you will be able to resubmit the claim.
1923 – Serial number not shipped to your location – If the inflator serial number was not shipped to your dealership directly
contact the inflator analyst warranty team. American Honda does not encourage the sharing of controlled parts and considers it
an exception to normal business practices. Please verify with your manager if part was purchased from a dealer, if so include the
dealer information on your e-mail. The team will verify the situation and obtain the necessary information. Once information
has been confirmed you will be able to resubmit the claim.
1924 – Serial number already installed on another VIN – American Honda must ensure all serial number and VIN relationships are
correct. Therefore, any duplication of serial number usage is prohibited. If you are aware that serial number was used for a
previous claim, please include claim number and reason why serial number was not installed for that VIN. The inflator analyst
team will work with you to determine the correct course of action.
1926- Replacement part number is not applicable –This error message is stating the dealer used the incorrect inflator for that
vehicle or used a part which was in an older service bulletin. The inflator analyst warranty team will verify what situation is
occurring and will provide you with the corrective action.
1927 – VIN already used for replacement part within 90 day window – Error message is stating that an inflator for the same part
has been installed for that VIN in less than 90 day. The inflator analyst warranty team will review the circumstances around the
additional inflator repair. Once claim is reviewed the claim will be ready to resubmit.
The following error codes generally can be corrected by the warranty administrator.
1921 – Missing serial number – American Honda requires a serial number for all inflators installed. If the serial number is missing
you will need to obtain the correct serial number installed and submit this on the claim. Occasionally, a complete airbag will be
installed instead of an inflator (prior approval needed) if this is the case please file the claim as a goodwill claim and include the
serial number.
1925 – VIN does not exist at AHM – Generally this is a non USA VIN
1928 – VIN number is required – Generally the VIN information has been left blank. Include the VIN and the claim should submit
for approval.
1929 – Replacement part number is required for this claim – Generally the part number has not been included in the claim.
Please provide part number and the claim will be paid.
1930 – Multiple controlled parts not allowed – Only one controlled part number is allowed per claim.
1931 – Replacement part not matching serial numbers part number – The error message should provide the correct part
number. Enter the recommended part number and warranty claim should be approved.
009 – Template claim number does not match part number – Generally you can correct the error by using the correct template
number. Please use this chart shown below section to help you identify correct template number.
We hope this information has been helpful for your team. Thank you and we appreciate your business.
American Parts, Service and Technical Division

SB 14-023 (Passenger)
Yr/Model
03MY MDX

Repl P/N
Camp Bucket Temp ID
04785-S3V-306
14-023N
JK2 (5JK)
04790-S3V-305
14-023P

SB 14-030 (Passenger)
Yr/Model

Repl P/N
Camp Bucket
04785-S3V-306
03-05MY MDX
JJ3 (5NX)
04790-S3V-305
04785-SJA-306
05MY RL
JJ4 (5NX)
04790-SJA-305

Temp ID
14-030N
14-03N0
14-030P
14-03P0

SB 14-044 (Passenger)
Yr/Model

Repl P/N
Camp Bucket
04785-S3V-306
03-05MY MDX
JM5 (5KN)
04790-S3V-305
04785-SJA-306
05MY RL
JM6 (5KN)
04790-SJA-305

Temp ID
14-044N
14-04N4
14-044P
14-04P4

10/1/15

SB 15-049 (Passenger)
Yr/Model

Repl P/N
Camp Bucket Temp ID
04785-S3V-306
15-049N
03MY MDX
JV0 (5SK)
04790-S3V-305
15-049P