Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2015 Mazda Motor of America, Inc.

Subject:
OPERATIONAL CONCERNS WHEN PLAYING A MEDIA DEVICE (iPOD, USB
MEMORY STICK, ETC.) CONNECTED VIA USB

Bulletin No:

09-008/15

Last Issued:

02/23/2015

MULTI-MODEL (WITH TOUCHSCREEN AUDIO) - OPERATIONAL CONCERNS WHEN PLAYING A MED IA
DEVICE (iPOD, USB MEMORY STICK, ETC.) CONNECTED VIA USB

APPLICABLE MODEL(S)/VINS
2013 Mazda3
2013-15 CX-5
2014-15 Mazda6
2013-15 CX-9 vehicles with VINS lower than JM3TB****** 456698 (produced before February 2, 2015)

DESCRIPTION
Some customers may complain about one or more of the following concerns.
1. SMS/Text cannot be downloaded when connected via Bluetooth.
2. Operational concerns when playing a media device (iPod, USB stick etc.) connected via the USB port.
a. After the ignition is turned ON, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several minutes.
b. After the ignition is turned ON, the playback always starts from the first track. It does not start from the
last playing track/position when the ignition was turned OFF.
These concern may be caused by the software of the Bluetooth/Hands-free module that controls the USB connection. To improve these concerns, the software of the Bluetooth/Hands-free module has been changed.
NOTE: The updated software of the Bluetooth/Hands-free module will only address SMS/Text concerns
for the Apple® iPhone at this time.
Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
1. Verify customer concern.
2. Replace the Bluetooth/Hands-free module with a modified one according to MS3 online instructions or the
Workshop Manual.
NOTE: Order the latest module via United Radio website (www.urdealerservices.com).
CAUTION: After a Bluetooth/Hands-free module with the modified software has been installed,
there will be some changes in system operation listed in the customer information.
Explain these changes to the customer as necessary and give the customer a copy of
these pages.
3. Verify repair.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-008/15

Last Issued: 02/23/2015

© 2015 Mazda Motor of America, Inc.

SUBJECT PART(S) INFORMATION
Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty replacement.

Subject Part Number

Description

Qty.

GJR9-66-DH0Z

Bluetooth / Hands-free module

1

WARRANTY INFORMATION
NOTE:

•
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty.
Additional diagnostic time cannot be claimed for this repair.
Core return should be done using prepaid label. DO NOT use 5555-RE-TURN.

Mazda6 and CX-5

Mazda3, CX-9

Warranty Type

A

Symptom Code

61

Damage Code

9W

Part Number Main Cause

GJR9-66-DH0Z
0

Quantity
Operation Number
Labor Hours:

XXKBYXRX
0.2 Hrs.

0.3 Hrs.

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MULTI-MODEL (WITH TOUCHSCREEN AUDIO) - OPERATIONAL CONCERNS WHEN PLAYING A MEDIA
DEVICE (iPOD, USB MEMORY STICK, ETC.) CONNECTED VIA USB

Customer Information - Changes in System Operation After Bluetooth
HandsFree Module Replacement
Changes for all media devices

1. Playback will start with the song that was last playing in the vehicle, even if the device was playing a different track outside the vehicle.
2. After the ignition is turned ON, the screen will display“1/1” instead of “1/12” (for example). “1/1” will continuously be displayed until loading is completed.
NOTE: A device with a large number of files will take longer to catalogue (and load) than one with a
smaller number of files.

3. A blank playlist is displayed if the iPod menu or the Song List button is tapped during cataloguing. The
screen will not change automatically, even after the cataloguing is finished. If the iPod Menu or the Song List
button is tapped again, the display returns to normal.

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4. RPT (Repeat) and RDM (Shuffle) do not function during cataloguing, and selection of Playlist/Artist/Album/
Genres using Voice Recognition is not possible.

NOTE: Use of an Apple device with iOS8 may cause operational concerns. Refer to the following web sites to
confirm the compatibility of your device.
US,MEX:http://infotainment.mazdahandsfree.com/vehicle_select?language=en-US
CANADA:http://infotainment.mazdahandsfree.com/vehicle_select?language=en-CA

Changes for Apple® device only
1. Playback will start from the first song on the device after the ignition is turned OFF if you select the Playlist
category of the iPod menu. To start playback from the last playing song after the ignition is turned OFF,
select a different category other than Playlists, such as Artists, Songs, etc.

2. “SMS/Text - Receive Message” and “SMS/Text - Notification” are now available. The other functions are still
not available as before.

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NOTE:
•

When a SMS is received from a telephone number registered in the contact list:
- Calls cannot be made by pushing the “Receiver” button. “000000000000” is displayed on the
screen.

-

Calls cannot be made even if you touch the “Speaker” button on the “Message” screen (A) or
the “MessageRead” screen (B) and then push the pick-up button during VoicePrompt. No
telephone number (Unknown) is displayed on the “Calling” screen.

-

The “Reply” button on the “Message” screen cannot be used (does not function).

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•

When a SMS is received from a telephone number NOT registered in the contact list:
- The system will dial an incorrect telephone number if you push the “Receiver” button on the
“Message” screen,.

-

The “Reply” button on the “MessageRead” screen does not function (Restriction by iPhone).

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