RR Sport
16MY

11

Responses to Questions Previously Raised by Retailers
Vehicle

Customer Concern

Range Rover
RR Sport
Diesel Only

Customer states incorrect DEF
detected warning displays on IP,
no restarts in 47 miles. The fluid
was tested and no contamination
was found?

Range Rover
RR Sport
Diesel Only

F-PACE

Range Rover
RR Sport
Standard
Rear Brakes

Customer states low DEF fluid
warning displays on IP.

Details and Status

Publication

This concern is currently being investigated. Please report every
case of this concern via an EPQR. If assistance is required to
repair the vehicle, please submit a TA case so the Technical
HelpLine can provide support.
Some reports have been received for this concern. Please report
each case via EPQR listing the DEF fluid level as read by SDD.

We had a customer concern of
the front differential leaking from
the input seal, is this a trending
issue? Can the seal be replaced
or does the differential require
replacement?

There have been a few reports of the front differential input seal
leaking. The seal is available for service and should be replaced
instead of replacing the entire differential assembly. Please
report any cases of a front differential leak via an EPQR.

Has there been any progress on
the standard performance front
brake squeak?

There has been a minimal amount of reports for front brakes on
the standard performance brake models. Some of the reports
provided sound recordings that were at 9Khz frequency which is
consistent with a rear brake squeal concern. Please ensure all
brake noise concerns are reported by an EPQR with sound files
of the concern.

12

TOPIx Bulletin / SSM Postings – Jaguar
reference

title

K392NAS2 - Service Action: InControl© Touch Pro™ System Resetting
K404 UPS4616-4bNAS1 - Update Prior to Sale: V6 Petrol Coolant Hose Chafe
K414NAS1 - Service Action: PSIM Card Activation
K407 UPS4816-6bNAS1 - Update Prior to Sale: AWD V6 Petrol S/C Cross Brace Foul
JTB00380NAS3 - Inadequate A/C Performance
JTB00493NAS2 - 'Howl' Noise From Automatic Transmission Oil Cooler On Low-Speed Overrun
JTB00507NAS1 - Hood May Contact Headlamp(s)
JTB00510NAS1 - InControl® Touch Pro™ Features May Not Function As Expected (Additional Updates)
JTB00506NAS1 - Evaporative Canister Hose Ozone Cracking
SSM72871 - Diesel Exhaust Fluid (DEF) Injector Incorrect Replacement
SSM72875 Homelink Universal Transmitter Programing
SSM72878 The BCM shows four Critical Mismatches in the CCF
SSM72879 SDD displays missing files during InControl Touch Pro update

13

TOPIx Bulletin / SSM Postings – Land Rover
reference

title

Q612NAS1 - Service Action: PSIM Card Activation
Q607 UPS5316-2bNAS1 - Update Prior to Sale: GTDi Powertrain Control Module (PCM) Update
LTB00482NAS6 - Supercharger 'Clattering' / 'Knock' / 'Rattle' Noise - 5.0L SC V8 Engine
LTB00693NAS2 - Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
LTB00871NAS4 - Unable To Reset The Service Interval Indicator
LTB00890NAS4 - Squeak Noise From Tailgate Area While Driving
LTB00955NAS2 - Air Conditioning Service Port Valve Leaks
LTB00971NAS1 - Engine MIL Illuminated With DTC P249C-00 Stored
LTB00973NAS1 - Remote Function Actuator 'Locks Up' And Requires Hard Reset
SSM72874 Evoque and Discovery Sport windscreen wiper issues
SSM72876 Homelink Universal Transmitter Programing
SSM72877 The BCM shows four Critical mismatches in the CCF
SSM72883 InControl Touch Pro features make not function as expected(additional updates)

14

THANK YOU!
Q&A

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL
JULY 7, 2016

Today’s Presenters

Name

Position

Alan Clarke

Manager - Product Investigation & Field Technical Support

Joe Murtagh

Manager – Service Diagnostics & Retailer Technical Support

2

Today’s Agenda

•

Latest Vehicle Concerns / Fixes

•

Latest Diagnostic Concerns / Fixes

•

Bulletins Published

•

Response to Questions Raised via Google Form

•

Q&A

3

Latest Vehicle Concern Fixes
Vehicle

Customer
Concern

Details and Status

Publication

XF
16MY

Customer may report
vehicle will not start (no
crank).

Vehicle will lock and unlock with the remote, but does not crank, there is
also no Smart Key Not Found message. Root cause has been found with
Body Control Module software. The software is currently on SDD, but
vehicles will first require a CCF update which will not be available until
DVD 146 patch 5. Vehicles can be repaired on a case by case basis
through the TA process.

Range Rover
RR Sport
15MY

Customer may state
touch screen
screensaver not holding
after an ignition cycle.

A customer may set a screensaver on the touchscreen such as the clock,
after an ignition cycle the vehicle will not retain the customer’s setting.
New software for the touch screen is being developed and will be released
on DVD 146 patch 4. A technical publication will be released when the
software is available.

TBC

LR4
12MY

Customers may report
they cannot play a DVD
after Audio Control
Module replacement.

Customers may complain that they cannot play a DVD after having the
Audio Control Module (ACM) replaced. Root cause has been found to be
a software mismatch between the ACM and touch screen. Software is still
being developed for this concern timing is TBC, but a vehicle can be
repaired on a case by case basis through the TA process.

TBC

Land Rover
Select Models
10 – 15 MY

Engine will not crank /
‘Smart Key Not Found’
message displayed

LTB00540NAS5 has been updated to include the latest part numbers and
SDD DVD and patch information. The Keyless Vehicle Module (KVM)
should only be replaced if SDD prompts. All customer keys must be
present if the KVM is to be replaced

LTB00540NAS5

SSM72833

4

Latest Vehicle Concern Fixes
Vehicle

Details and Status

Publication

Customers may state
that the Check Engine
Light is illuminated with
DTC P025C-11 stored in
PCM.

An issue has been identified with the PCM software that under certain
conditions this DTC will be set in error illuminating the CEL. New PCM
software is being developed to correct this concern, target to release on
Aug. 25, 2016. Note: This DTC can be set for valid circuit faults. Always
perform primary and secondary fault diagnosis to ensure the DTC was not
set in due to a circuit fault. If other PCM DTCs are stored diagnose them
first. When DTC P025C-11 is set in error there will be not symptoms of a
drivability concern, just an illuminated CEL.

TBC

F-PACE
XE
XF
16 – 17MY
Gasoline
Variants

Customers may report
engine coolant is leaking
from the reservoir cap.

Engine coolant may be found to be leaking from the coolant reservoir cap.
This may be caused by a coolant reservoir neck that is distorted. Should a
customer express a concern, check the reservoir neck for being out of
round (oval) by measuring across the opening at different points. Any
reservoir that is found to be distorted must be replaced. The coolant cap
should be reusable.

TBC

F-Type
14MY - On
Range Rover
RR Sport
15 – 16MY

Customer states CEL is
illuminated DTC’s for
evaporative emissions
leak stored.

This may be due to the evaporative system hoses to the carbon canister
cracking. The material used during manufacturing was away from
specification. New evaporative system hoses in the correct material are
being produced to correct this concern. A TSB JTB00506 (Jaguar) &
LTB00970 (Land Rover) has been published for this concern. Hoses with
new material have been introduced into production.

JTB00506NAS1
LTB00970NAS1

F-PACE
XE
XF
16 – 17MY

Customer
Concern

5

Latest Vehicle Concern Fixes
Vehicle

Customer
Concern

Details and Status

RR Evoque
Discovery
Sport (16, 15
& 14MY)

Customers may
complain of a CEL
illuminated with DTCs
P2096-00, P2097-00
stored in the PCM

Revised PCM software has been developed to prevent these codes
from false flagging. New PCM software was released on DVD144 P6
for 16MY.15 & 14MY PCM software is available on DVD 146.04 due
to be released July 14. TSB LTB00902NAS3 will be updated to
include 14 & 15MY vehicles. It is important to leak test the exhaust
system for faults, as detailed in the service publications.

Range Rover
RR Sport
Diesel Only

Customer may report
CEL is illuminated with
DTC P249C-00 stored in
the PCM

This may be caused by a calibration error relating to the time to enter close
loop reductant injection control with auto Stop/Start events. Revise PCM
calibration has been developed to address this concern, available on DVD
146.03. TSB LTB00971 is on sign-off.

Customers may state
there is a creak noise
from the rear of the
vehicle.

A creak noise may be found coming from the rear suspension area. The
rear suspension coil spring isolator deforms allowing the spring to contact
the body in white cone. New upper and lower spring isolators have been
produced to correct this concern. TSB JTB00499 will be published once
parts are available. For critical customer concerns on sold cars, please
submit a TA case so assistance can be expedited to repair customer
vehicles ahead of the TSB publication.

F-PACE
17MY

Publication

LTB00902NAS3

LTB00791NAS1

SSM72836
JTB00499

6

Latest Vehicle Concern Fixes
Vehicle

Customer
Concern

RR Evoque
Discovery
Sport

Range Rover
RR Sport
Vehicles Built
From March
2016 - On

All Models
with IRR
Glass

Details and Status

Publication

Customers may state air
conditioning system
does not blow cold.

This may be caused by a refrigerant leak at the condenser dryer plug seal.
The O-ring seal material is not compatible with 1234YF refrigerant. A new
O-ring seal made from a different material is being produced to correct this
concern. A TSB will be published once the new seal becomes available
timing is TBC.

TBC

Customers may report
the HVAC blower fan is
delayed in operating
when first starting the
vehicle.

The climate control system fan operation strategy has change. The new
fan strategy will have the air flow directed to the floor with low fan speed on
start-up until the evaporator starts cool (about 20 seconds) regardless of
air distribution or fan speed selected. After the evaporator starts cooling
the air flow distribution and fan speed will change to the settings selected
on the climate control system panel. This new strategy prevents hot air
coming from the face vents when the vehicle has been sitting and helps
prevent any odor concerns due to a dry evaporator. Please Note: updating
the Climate Control Module software on 13 – 16MY Range Rovers and 14
– 16MY Range Rover Sport models will install this new air control strategy.

Customers may
complain that their
electronic toll tag is not
read correctly through
the windshield.

This may be caused by the electronic toll tag not being positioned properly
in the infrared radiation reflective (IRR) layer cut-out in the windshield of
Solar Attenuating glass. A SSM will be published to display the optimum
location on the windshield to mount the electronic toll tag for each model.

Land Rover
SSM72849
Jaguar
SSM72850
7

Responses to Questions Previously Raised by Retailers
Vehicle
Range Rover
RR Sport
20” Front
Brakes
Range Rover
RR Sport
Diesel Only

Discovery
Sport

Customer
Concern

Details and Status

Publication

Is there an update to the
high performance front
brake concern?

There are brake pads with a higher compressibility specification on order.
The target timing for availability is later in July. There will be further
communication provides once the parts are available.

Gordon Nettle

Is there a protocol to
follow regarding DEF
fluid contamination
faults?

The diagnostic procedures on TOPIx for DEF quality fault DTC’s is robust
and should be followed to determine is DEF quality concerns. If the DEF in
the vehicle tank is found to be a problem, simply drain the system and fill
with the approved DEF. There is no need to purge the lines or clean the
injector as the system will do this automatically as part of it’s operation.

Steven Luddy

The satellite radio icon
displays randomly and
there is no sound when
satellite radio is selected
intermittently.

This is the first report we have received for this concern. It is not currently
being investigated. Looking at the TA case submitted, it has been closed
due to the vehicle being returned to the customer. When the vehicle
returns, please continue diagnostics through the Technical HelpLine via
the TA case. Should you encounter any other vehicles with this concern
please report then via a TA case submission.

Frank Pappa

8

TOPIx Bulletin / SSM Postings – Jaguar
reference

title

JTB00368NAS3 - Panoramic Roof 'Creak' Noise While Driving with Roof Opening Panel Closed
JTB00501NAS1 - Engine Speed Dip/Hesitation
SSM72460 - X351 XJ Front Bumper Lower Splitter Trim Coming Adrift
SSM72842 - InControl Touch Pro Software Identification
SSM72845 - InControl Touch Pro, Nerve Centre support update
SSM72855 - InControl Touch , False flagging of DTC`s when diagnosing the Audio Head Unit(AHU)

9

TOPIx Bulletin / SSM Postings – Land Rover
reference

title

LTB00540NAS5 - Engine Will Not Crank / 'Smart Key Not Found' Message Displayed
SSM72677 - L538 Convertible - Link Lead removal at PDI
SSM72721 - Unilatch (Door) latch system diagnosis procedure
SSM72822 - 3rd Row Seat Not Returning to Fully Upright Position
SSM72838 - InControl Touch Pro screens stuck on Land Rover Oval or black
SSM72838 - InControl Touch Pro screens stuck on leaper or black
SSM72839 - Discovery Sport CCF Sources Displayed As Red Cross on SDD146.03
SSM72846 - InControl Touch Pro, Nerve Centre support update
SSM72852 - InControl Touch Pro, radio inoperative, unable to tune or change radio bands

10

THANK YOU!
Q&A