Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2014 Mazda Motor of America, Inc.

Subject:

Bulletin No:

02-005/14

Last Issued:

12/12/2014

CREAKING NOISE FROM FRONT LOWER CONTROL ARM BUSHINGS

MULTI-MODEL - CREAKING NOISE FROM FRONT LOWER CONTROL ARM BUSHINGS

APPLICABLE MODEL(S)/VINS
2013-2015 Mazda3
2014-2015 Mazda6
2013-2015 CX-5

DESCRIPTION
Some vehicles may exhibit a creaking noise from under the front of the vehicle when driving over bumps. The
noise occurs at approx. 12 - 25 mph (20 - 40 Km/h) when the road surface is wet or after a car wash. The noise
becomes more noticeable when driving over higher bumps.
The creaking noise is caused when the front lower control arm bushing(s) (A) become wet.

Customers having this concern should have their vehicle repaired using the following repair procedure.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 02-005/14

Last Issued: 12/12/2014

© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. If possible, verify the customer concern when driving over bumps under wet conditions.
2. Replace front lower control arm bushing with new service part according to Steps 3 - 8.
3. Remove the front lower control arm according to the on-line instructions on MS3 or the Workshop Manual
(section 02-13 FRONT LOWER ARM REMOVAL/INSTALLATION).
4. Remove the front lower arm bushing using SSTs 49 G030 797 and 49 B025 004.
5. Place the SSTs on the front lower control arm as shown below, then press out the bushing.

6. Install the modified bushing using the same SSTs.
NOTE:
•
•
•

Apply soap suds to the bushing to ease the installation.
Always wipe off soap suds from the front lower control arm and bushing with a cloth.
Install the bushing so the projection (A) is pointing toward the front of the vehicle.

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Bulletin No: 02-005/14

Last Issued: 12/12/2014

© 2014 Mazda Motor of America, Inc.

7. After installing the bushing, verify the distance between the front lower control arm (A) and front lower control arm bushing inner pipe (B) equals 5.8 +/- 0.8mm as shown below.

8. Reinstall the front lower control arm according to the on-line instructions on MS3 or the Workshop Manual
(section 02-13 FRONT LOWER ARM REMOVAL/INSTALLATION).
9. Perform Steps 3 - 8 on opposite side of vehicle.
10. Perform wheel alignment inspection and adjust if necessary.
11. Verify the repair.

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Bulletin No: 02-005/14

Last Issued: 12/12/2014

© 2014 Mazda Motor of America, Inc.

PART(S) INFORMATION

Part Number

Description

Qty.

Notes

KDY5-34-470

Front Rubber Bushing

2

Repair both sides of vehicle

WARRANTY INFORMATION
NOTE:
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under the New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Dealer Sublets Wheel Alignment

Dealer Performs Wheel Alignment

Warranty Type

A

A

Symptom Code

82

82

Damage Code

93

93

KDY5-34-470 (Lower Arm Bushing)

KDY5-34-470 (Lower Arm Bushing)

2

2

XXK8NARX / 0.8 Hrs.

XXK8NBRX / 1.8 Hrs.

(Only replacement of front lower
arm bushing)

(Includes front wheel alignment
check and adjust)

Z9 or X

---

Part Number Main Cause
Quantity
Operation Number / Labor
Hours

Sublet Code

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