Service Bulletin

15-090

January 8, 2016

02790 Version 2

Product Update: 2016 HR-V Front Passenger’s Door Handle Bracket
Supersedes 15-090, dated December 22, 2015, to revise the information highlighted in yellow
AFFECTED VEHICLES
Year
Model
2016
HR-V

Trim
ALL

VIN Range
Check the iN VIN status for eligibility.

REVISION SUMMARY
• Under WARRANTY CLAIM INFORMATION, the template ID was removed from one labor operation number.
• Several notes were added in the REPAIR PROCEDURES to spray light coats of Nox-Rust; avoid heavy spraying.
BACKGROUND
A non-galvanized door handle bracket was installed in the front passenger’s door during manufacturing and may be
susceptible to corrosion.
NOTE: There is a similar product update for the 2015–16 Fit. Make sure you follow the correct bulletin because the
Fit replaces all 4 door handle brackets where the HR-V bulletin only replaces the front passenger’s door handle
bracket.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before
they are sold.
CORRECTIVE ACTION
Inspect the front passenger’s inner door for corrosion and if there is no corrosion present, replace the door handle
bracket. If corrosion is present, remove the corrosion before replacing the door handle bracket.
RECOMMENDED MATERIALS
Part Name

Part Number

Quantity

Scotch-Brite Non-Scratch Scour Pads (Cut into 1 inch squares –
each square will repair 1 vehicle)

Commercially
available

1

Nox-Rust®

08732-9020

1 (One can repairs
about 35 vehicles.)

PARTS INFORMATION
Part Name
Door Handle Bracket Kit (includes front passenger’s door bracket and 1 front
door clip)

Part Number

Quantity

06721-T7W-A00

1

NOTE: The clips are only used when you remove the outer door handle.
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you
should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Honda automobile dealer.

© 2015 American Honda Motor Co., Inc. – All Rights Reserved

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WARRANTY CLAIM INFORMATION
NOTE: When uploading photos of the affected areas, make sure to select PH from the sublet drop down menu.
Selecting PH automatically pays 0.1 hr to photograph the vehicle and upload the photos to the warranty claim.
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

8311C3

Replace the door handle
bracket on the front
passenger’s door.

0.3 hr

6BC00

JW400

15-090A

72130-T5A-000

8310B0

Replace the door handle
bracket on the front
passenger’s door and
clean the corrosion from
the door – PHOTOS
REQUIRED (4).

0.4 hr

6BC00

JW400

N/A

72130-T5A-000

8310B1

Heavy corrosion –
inspect the front
passenger’s door only
and sublet the vehicle to
a body shop to repair it –
PHOTOS REQUIRED
(4).

0.4 hr

6BC00

JW400

N/A

72130-T5A-000

Reimbursement for the body shop sublet must be
submitted on the same claim with the LON listed
above, 8310B1.
To submit the sublet, select the B2 sublet code from
the drop down menu in the sublet information
section of the claim template. Make sure you
include the sublet amount and the invoice number.
Skill Level:

Repair Technician

INSPECTION AND REPAIR PROCEDURE – FRONT PASSENGER’S DOOR
NOTE: Make sure the window is all the way up so you can access the door handle area.
1. Remove the front passenger’s door panel.

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2. Remove the plastic sheet as needed to access the door handle area.
NOTE: Apply blue tape over the sealant to avoid making a mess.

3. Remove the body plug and bolt as shown.

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4. Remove the door handle bracket:

Refer to the video for more detailed procedures on removing the front door handle bracket.
• Holding the door handle bracket at the lower tab, gently twist it so the outside edge of the door bracket lifts
about half an inch.

• Gently pull and rotate the bracket down to remove it without breaking the door handle tab.
NOTE:
- Be careful not to damage the tab on the outer door handle. If the tab is broken, you’ll need to replace the door
handle.
- Do not remove the outer door handle from the vehicle.
- The images show the door handle bracket removal process with the door handle out of the vehicle for clarity.

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5. Using a flashlight, check the front passenger’s side inner door for any corrosion. If there is any corrosion present on
the door, photograph it. You will need at least 4 photos to submit a warranty claim. If there is no corrosion on the
door, photos are not required.
NOTE: Do not remove the outer door handle.
• If there is light corrosion as shown below or no corrosion present, go to REPAIR PROCEDURE.

•

If there is moderate corrosion as shown on the inner door, go to CORROSION REMOVAL PROCEDURE.

•

In the rare event there is heavy corrosion present, such as when there is pitting and blistering on the door
panel, the rust can’t be easily removed and will require a body shop to repair the damage. Reinstall the original
bracket in the door, then reinstall the door panel. Place the door handle bracket kit inside the vehicle with a
copy of this bulletin and a note to the body shop to reinstall the new parts after repairing the door. Submit a
warranty claim for inspection only.

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6. Spray the front passenger’s inner door area around the door handle with Nox-Rust. Also have an assistant pull on
the door handle to make sure the Nox-Rust covers the area behind the mechanism.
NOTE:
• Avoid spraying Nox-Rust onto the door handle mechanism. To avoid this, apply Nox-Rust through the openings
as shown below using the nozzle supplied with the can. Point the nozzle away from the mechanism and apply
in short bursts.
• You only need to spray enough Nox-Rust to cover the handle mechanism. Avoid spraying heavy amounts of
Nox-Rust.

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7. Coat the new door handle bracket with Nox-Rust.
NOTE: Avoid spraying heavy amounts of Nox-Rust.

8. Install the new door handle bracket:
•

Place the bracket as shown.

•

Slide the metal tab under the plastic tab and keep the bracket flush to the door so the second tab slides into
position. The only time you should have to lift the bracket is to clear part of the door handle.
Make sure the door bracket and the positioning tabs are lined up.

•

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9. Reinstall the bolt and body plug. Torque the bolt to 9.4 N·m (6.9 lb-ft).
10. Apply a second coating or Nox-Rust to the assembled components.
NOTE: Avoid spraying Nox-Rust onto the door handle mechanism. Also avoid spraying heavy amounts of
Nox-Rust.

11. Clean any overspray of Nox-Rust from the outer door panel and door handle (if necessary).
12. Check that the door handle works properly.
13. Reinstall the plastic sheet.
NOTE: Make sure there is a complete seal around the door. If there are any gaps, water can leak in.
14. Reinstall the front passenger’s door panel in the reverse order of removal.

CORROSION REMOVAL PROCEDURE
1. Make sure you take clear photos of the front passenger’s door panel showing the corrosion before the
repair. You will need to submit 4 photos to support the warranty claim.
2. Remove the outer door handle.

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3. Replace the rod clip with a new one.

4. If there is any corrosion on the outer door panel, remove it with a soft damp cloth.
NOTE: Do not use any abrasive materials like the Scotch-Brite pad on the exterior of the door because you can
scratch the paint.

5. Use masking tape to tape the outside door around the handle area as shown to prevent scratching the clear coat.

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6. Remove the corrosion from the inner door using a 1-inch square piece of Scotch-Brite pad.

NOTE:
• Only use the recommended Scotch-Brite pad. Using any other pad or cleaner could remove the protective layer
on the inside of the door.
• The door can be cleaned from either the inside or outside.

7. Make sure enough of the corrosion was removed.

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8. Spray the inner door area around the door handle and the new door handle bracket with Nox-Rust.
NOTE: You only need to spray enough Nox-Rust to cover the area around the door handle opening. Avoid
spraying heavy amounts of Nox-Rust

9. Reinstall the door handle, then go to INSPECTION AND REPAIR PROCEDURE step 7.
END

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