J..
MITSUBISHI
MOTORS

Volume 227 - Janu~

GROUP 54 - Chassis Electrical
FORWARD COLLISION MITIGATION (FCM),
LANE DEPARTURE WARNING (LDJ::\,:'.),
AUTOMATIC HIGH BEAM (AHB), RAIN
LIGHT SENSOR OPERATION - 2008-current
Lancer, 2007-current Outlander, 2011-current
Outlander Sport/RVR.

• Vehicle Technical Info ................. page 1
• CVIR Success ............................... page 8
• Training News............................. page 9
• Techline Information ................... page 10

To ensure proper operation of these systems,
dealerships are reminded to verify genuine
Mitsubishi glass is installed in the windshield
before attempting diagnosis of these systems.
Mitsubishi glass can be identified by the
manufacturer" AGC Automotive" shown in the
lower left corner of the windshield along with the
glass rating "LAMISAFE."

• MEDIC Information .................... page 10
• Bulletin Review............................ page 10
• 100 Years!!..................................... page 12

NOTE: The Y mark indicates an article is being
repeated from a previous issue of Tech Talk due
to the subject's importance.

NOTE: Not all Mitsubishi windshields include
the Mitsubishi triple-diamond logo on the label.

MUT3
OR
MUT3-SE
"FUNCTION
LIMITATION" SCREEN -All applicable models.

TT

When using MUT 3 or MUT3 SE, a "Function
Limitation" screen will appear when certain
selections in the loading option box have been
selected incorrectly. To get full functionality, the
correct selection must be made in the loading
option box for the ETA CS, LIN, and Key systems.

GROUP 11 - Engine
MISFIRE (DTC P0300-P0304), DAMAGED
ENGINE & SPARK PLUGS - 2011-15 Lancer
Evolution.

Should you encounter a vehicle with a misfire,
setting DTCs P0300, P0301, P0302, P0303, P0304,
and finding damaged spark plugs, do NOT
perform any disassembly of the engine. MMNA
is currently investigating this condition.
Perform an all DTC check, retrieve the freeze
frame data, take photos of the damaged spark
plug(s), retrieve the ECM CAL ID and CVN, then
open a Techline case attaching all the related
information.
Confirm what aftermarket
components, if any, are on the vehicle. Contact
Techline and the information will then be
reviewed with the Product Engineer. Please DO
NOT clear the DTCs nor disconnect any
connectors or the battery. Please DO NOT
perform any test drives on the vehicle.

TT
1

The following situations listed below could
cause a loss of certain functions in the MUT3 or
MUT3 SE. The "Function Limitation" screen to
appear or not to appear depending on the
situation.
•

A "Function Limitation" screen will appear
when an option is selected incorrectly and
may also appear when the vehicle that is
selected does not match the vehicle that is
being worked on.

•

In the case when an option is not selected at
all, and the technician is unable to go to the
next screen because the button cannot be
selected (e.g., All DTC or CAN BUS check),
then the Function Limitation screen will not
appear.

•

Depending
on
the
situation,
a
communication error may appear instead of
the Function Limitation screen. For
example, in the case where a technician
makes a key option selection even though
the vehicle is not equipped with the KOS
function.
In the example below, the technician was
attempting to perform ETACS copy coding and
ran across the Function Limitation screen. If the
improper selection is not corrected in the loading
option box and the technician clicks on the check
mark to continue, he will get to screens where
some of the buttons will be grayed out or not be
displayed at all.

When the correct ETA CS selection is made in the
loading option box, all available buttons will
appear.

---

-.,..,.

I-----

GROUP 55 - Heater, Air Conditioning,
& Ventilation

! ...~~

BLOWER MOTOR NOT OPERATING DUE TO
ICE IN MOTOR CASE-2014-17 Outlander.

MMNA is currently investigating incidents of ice
in the blower case preventing the blower motor
from operating. If you have a vehicle with this
condition, please take photos of the condition.
Try not to let the ice melt by leaving the vehicle
outside the dealer shop during cold ambient
temperatures to try and preserve the condition.
Open a Techline case, attach the photos to the
Techline case, and then contact Techline. The
situation will then be reviewed for a possible
scramble investigation.

Function Lim itation
Only OTC a nd E C U infonn atio n can be used .
T here is possib ility t hat the selecl ed ve hic le is not
right. Press c ancel button , if yo u re -confinn it.

'

___

,.._._,,.
~"'

tt

it

In the example below, when the incorrect ETA CS
is selected, only 2 buttons are available and 2 are
grayed out (not available). The Copy Coding
and Data List buttons are not displayed at all.

r

s,~11. k:lttl ,,.

ETA.

~-

(h.lli,,a

.........

' --0,J,-_¾J:r«E/T--~--

[!]

) o

--;-..--i_- - - -

'.It.

. ........i1.&11~-',

' ,~~
-_~.•~-~·r-~-~-~

= ~ ~ ] · = ~ ~ ·I

--

lg

,,

.,..,.

---

2

~.,,....'2i-

GROUP 60 - Recalls
ATIN-16-SR-009-A: WINDSHIELD WIPER LINK SAFE1Y RECALL CAMPAIGN 2007-2013 Outlander.

Certain

ATIN-16-SR-009-A was released recently and states:
11

A safety recall campaign will be conducted on certain 2007- 2013 Outlander vehicles for potential
windshield wiper link separation.
In the event that water drops down through the back side of the front deck garnish (the body piece
between the hood and windshield), the front wiper link ball joint may experience excessive moisture
and corrode. If this occurs, the resin case of the ball joint will wear prematurely due to the ball joint
corrosion and the wiper link may ultimately separate causing the windshield wipers to stop operating.
If wiper link separation occurs, the windshield wipers will become inoperative which could reduce
driver visibility under certain conditions and increase the risk of a vehicle crash.
On December 23, 2016, due to unavailability of permanent remedy parts, MMNA will be sending
interim owner notification letters to all 100,082 affected owners, informing them that parts are not
available and that they will be re-notified once parts are available. Additionally, the owners receiving
interim letters will be informed that if their vehicle's windshield wipers have become inoperative and
they believe that it is due to windshield wiper link separation, they may bring their vehicle into an
Authorized Mitsubishi Dealership for inspection.
If a customer calls inquiring about this recall, or to set an appointment to have the recall completed,
please ask the customer if their front windshield wipers are operational. If they are, please advise the

customer that they will receive another letter informing them that final remedy parts are available and
to contact your dealership at that time to set an appointment to have the recall completed.
If a customer informs you that their vehicle's windshield wipers have become inoperative and they

believe that it is due to a windshield wiper link separation, please verify that the customer's vehicle
has open campaign C1613R and inspect the vehicle to verify the customer's concern by turning the
vehicle ignition to" ACC" or "ON" and operate the windshield wipers in "LO" and "HI" mode.
•

•

If the front windshield wipers operate normally, no further inspection is required. Return vehicle

to customer and inform the customer that a "final remedy" letter will be mailed to them once parts
are available, and call to make an appointment at that time.
Listen for the windshield wiper motor (located under the front deck cover, below the driver's side
wiper shaft) for audible wiper motor operation.
• If the wiper motor operation can be heard, but the wipers do not move, the wiper link may have
separated from the motor due to ball joint corrosion. Follow Service Manual procedures to access the wiper link. If separated, remove any corrosion from the ball, and if damaged, replace
the link with service parts (PT#8251A031). If there is excessive corrosion on the ball, contact
your DPSM. Submit a warranty claim for the repair with the necessary PWAs. Advise the customer that they will still need to have the recall completed once they receive a "remedy available" letter.
• If the wiper motor operation cannot be heard, a wiper link separation is an unlikely cause, and
normal diagnostic procedures should be followed upon receiving customer authorization for
additional diagnosis. Any repair unrelated to this recall will be the customer's responsibility.
Authorization must be obtained from the customer.
To view a short video demonstrating the process to listen
for windshield wiper motor operation, click on this link:

Link to Video

Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle
inventories are affected, and conduct this campaign prior to delivering them. When checking for
applicability of this campaign (C1613R), please check for and complete any other open campaigns.
Always obtain the customer's approval before completing a campaign on a customer owned vehicle."
3

FLOWCHART
Return ve hicle to customer and
Do the winds hield wipers operate? t--_Y_
es_ _ inform the customer t hat a "final
remedy" lette r wil l be ma il ed to
t hem once arts are avai lable

No
Follow Se rvice Manual proced ures to access
t he wiper link. If separated, remove any
corros ion from t he ball, and if damaged,
replace the link with service parts
(PT#825 1A031) . If t here is excessive
co rrosion on the bal l, contact you r DPSM.
Su bmit a warranty claim for the repair with
t he necessary PWA's. Advise t he custome r
t hat they wil l stil l need to have the recall
completed once they receive a "remedy
available" letter.

Ca n you hear the
windshield wiper motor?

No

Yes

Obtai n customer authorization
for customer-paid diagnosis for
th is issue.

IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory
vehicles' VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation
of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including
a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

ATIN-16-SR-010-A: WINDSHIELD WIPER MOTOR SAFE1Y RECALL CAMPAIGN 2011-2015 Outlander Sport.

Certain

ATIN-16-SR-010-A was released recently and states:
11

A safety recall campaign will be conducted on certain 2011 - 2015 Outlander Sport vehicles for
potential windshield wiper motor not operating. The Recall Campaign Bulletin (SR-16-010) outlining
the repair procedure will be available today on MEDIC and MDL.
Water can potentially drop down onto the front wiper motor through a gap between the front deck
garnish (the body piece between the hood and windshield) and the front windshield. If this occurs,
water could potentially collect in the area of the wiper motor breathing hole. If the wiper motor is not
operating, this water can then potentially enter the wiper motor through the breathing hole. If this
occurs, such water intrusion over time may cause internal corrosion and/ or electrical conduction
failure resulting in nonoperation of the windshield wiper motor. If the windshield wiper motor stops
operating, the driver will not be able to activate the windshield wipers, reducing driver visibility under
certain conditions and increasing the risk of a vehicle crash.
On December 23, 2016, due to current, extremely limited parts availability, MMNA will be sending
interim owner notification letters to all 93,801 affected owners, informing them that parts are not
available and that they will be re-notified once an adequate number of parts become available.
Additionally, the owners receiving interim letters will be informed that if they believe their vehicle's
windshield wiper motor has stopped operating, they may bring their vehicle into an Authorized
Mitsubishi Dealership for inspection. (Each dealer will be force shipped one windshield wiper motor
prior to the mailing of interim letters - see Parts Bulletin WM-XX-01-16.)
If an affected customer calls inquiring about this recall, or to set an appointment to have the recall
completed, please ask the customer if their front windshield wipers are operational. If they are, please

advise the customer that they will receive another letter informing them that final remedy parts are
available and to contact your dealership at that time to set an appointment to have the recall completed.
If a customer presents their vehicle for inspection, please verify that the customer's vehicle has open

campaign C1611Z or C1612Z and verify the customer's concern by turning the vehicle ignition to
ACC" or "ON" and operate the windshield wipers in "LO" mode.

11

4

•

If the windshield wipers move, then no further action is required. Inform the customer that there

is no failure, and to wait until a "remedy available" letter is mailed to them by the end of January
2017.
• If the windshield wipers do not move, perform the SR-16-010 repair procedures.
Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle
inventories are affected, and conduct this campaign prior to delivering them. When checking for
applicability of this campaign (C1611Z, C1612Z), please check for and complete any other open
campaigns. Always obtain the customer's approval before completing a campaign on a customer
owned vehicle."
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory
vehicles' VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation
of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including
a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

ATIN-16-SR-011-A: LIFT GATE GAS SPRING CORROSION SAFE1Y RECALL CAMPAIGN Certain 2011, 2012, & 2016 Outlander Sport.

ATIN-16-SR-011-A was released recently and states:
11

A recall campaign will be released today for certain 2011, 2012, and 2016 Outlander Sport vehicles built
between August 26, 2010 and July 8, 2016. IT IS A VIOLATION OF FEDERAL LAW TO DELIVER
ANY AFFECTED NEW VEHICLE UNTIL THIS RECALL HAS BEEN PERFORMED. The Recall
Bulletin outlining the repair procedure will be available today on MEDIC and MDL.
The supplier may have applied insufficient anti-corrosion treatment to the outer tube of the lift gate
gas spring. The lift gate gas spring provides lifting assistance for the lift gate and operates utilizing high
pressure gas. If insufficient anti-corrosion coating is applied to the outer tube of the gas spring, it is
possible for the outer tube to corrode over time due to salt and water penetration. If this occurs, it is
possible for the gas spring to rapidly lose pressure. If the gas spring rapidly loses pressure, the lift gate
may fall down suddenly, causing injury.
Dealers are requested to inspect and replace the lift gate gas springs on all affected vehicles. Inspections
resulting in "NG" finding(s) must have photos taken of the NG condition and posted to Photos
Required Condition (PRC). Both lift gate gas springs must be replaced on all affected vehicles.
Some dealers will get two (2) forced allocation orders. The first allocation of orders will be for in stock
dealer inventory. Part shipments will be processed via the 'R' order type and began shipping on Friday,
January 6, 2017. The second allocation of orders will be for expected initial repairs to sold vehicles.
These part shipments will begin shipping with stock orders on January 20, 2017. If you receive inquiries
from customers of affected vehicles prior to receipt of the second shipment, please keep our customer
first" philosophy in mind and appropriately allocate inventory. Parts are readily available and dealers
may place additional orders via the MDL as necessary. Please refer to Parts Bulletin TS-XX-01-17 for
additional information.
II

Notification letters will be sent to owners of affected vehicles on January 20, 2017, requesting that they
contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall
performed.
Affected new vehicle inventory VIN s can be reviewed on the Mitsubishi Dealer Link in the Most
Recent: Open Campaign List available under the service section of" e-reports." Dealers must review
the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are
affected, and conduct this campaign prior to delivering them. When checking for applicability of this
campaign (C1614Z), please check for and complete any other open campaigns. Always obtain the
customer's approval before completing a campaign on a customer owned vehicle."
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory
vehicles' VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation
of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including
a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

5

TIN-16-SR-010-B: WINDSHIELD WIPER MOTOR SAFE1Y RECALL CAMPAIGN - "REMEDY
AVAILABLE" CUSTOMER LETTERS- Certain 2011-2015 Outlander Sport.

TIN-16-SR-010-B was released recently and states:
11

Customer letters for the Windshield Wiper Motor Safety Recall Campaign are being mailed this week
to approximately 93,000 owners of certain 2011 - 2015 Outlander Sport vehicles built between August
26, 2010 and January 5, 2015, informing them that remedy parts are now available. If the customer
contacts your dealership after receiving this letter, please perform the procedures outlined in
SR-16-010 on the affected vehicle.
Approximately 37,000 owners of certain 2011 - 2012 Outlander Sport vehicles will receive a" combo"
letter for this campaign and Safety Recall SR-16-011 - Lift Gate Gas Spring Corrosion. If the customer
contacts your dealership after receiving the "combo" letter, please perform the procedures outlined in
SR-16-010 and SR-16-011 (C1614Z) on the affected vehicle. The Recall Bulletins SR-16-010 and
SR-16-011 are currently available on MEDIC and MDL. Samples of both customer letters are included
below.
Water can potentially drop down onto the front wiper motor through a gap between the front deck
garnish (the body piece between the hood and windshield) and the front windshield. If this occurs,
water could potentially collect in the area of the wiper motor breathing hole. If the wiper motor is not
operating, this water can then potentially enter the wiper motor through the breathing hole. If this
occurs, such water intrusion over time may cause internal corrosion and/ or electrical conduction
failure resulting in nonoperation of the windshield wiper motor. If the windshield wiper motor stops
operating, the driver will not be able to activate the windshield wipers, reducing driver visibility under
certain conditions and increasing the risk of a vehicle crash.
Dealers are requested to replace affected vehicles' windshield wiper motor with an upgraded wiper
motor that will prevent water intrusion. Shipment of an initial supply of parts will be forthcoming.
Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle
inventories are affected, and conduct this campaign prior to delivering them. When checking for
applicability of this campaign (C1611Z or C1612Z), please check for and complete any other open
campaigns. Always obtain the customer;s approval before completing a campaign on a customer
owned vehicle."
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory
vehicles' VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation
of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including
a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

TIN-16-SR-011-B: LIFT GATE GAS SPRING CORROSION SAFE1Y RECALL CAMPAIGN Certain 2011, 2012, & 2016 Outlander Sport.

TIN-16-SR-011-B was released recently and states:
"Customer letters for the Lift Gate Gas Spring Corrosion Safety Recall Campaign will be mailed this
week to approximately 50,000 owners of certain 2011, 2012, and 2016 Outlander Sport vehicles built
between August 26, 2010 and July 8, 2016. If the customer contacts your dealership after receiving this
letter, please perform the procedures outlined in SR-16-011 on the affected vehicle.
Approximately 37,000 owners of certain 2011 - 2012 Outlander Sport vehicles will receive a" combo"
letter for this campaign and Safety Recall SR-16-010 - Windshield Wiper Motor. If the customer
contacts your dealership after receiving the "combo" letter, please perform the procedures outlined in
SR-16-011 and SR-16-010 (C1611Z) on the affected vehicle. The Recall Bulletins SR-16-010 and
SR-16-011 are currently available on MEDIC and MDL. Samples of both customer letters are included
below.
The supplier may have applied insufficient anti-corrosion treatment to the outer tube of the lift gate
gas spring. The lift gate gas spring provides lifting assistance for the lift gate and operates utilizing high
pressure gas. If insufficient anti-corrosion coating is applied to the outer tube of the gas spring, it is
possible for the outer tube to corrode over time due to salt and water penetration. If this occurs, it is
6

possible for the gas spring to rapidly lose pressure. If the gas spring rapidly loses pressure, the lift gate
may fall down suddenly, causing injury.
Dealers are requested to inspect and replace the lift gate gas springs on all affected vehicles. Inspections
resulting in "NG" finding(s) must have photos taken of the NG condition and posted to Photos
Required Condition (PRC). Both lift gate gas springs must be replaced on all affected vehicles.
Some dealers may be force allocated stock using a formula based on the proximity and percentage of
applicable registered VINs by ZIP code. Parts shipments are processed via the 'R' order type and will
start shipping along with your scheduled stock order beginning Friday, January 20, 2017. Dealers may
place additional orders via the MDL. Please refer to Parts Bulletin TS-XX-01-17 for additional
information.
Affected new vehicle inventory VIN s can be reviewed on the Mitsubishi Dealer Link in the Most
Recent: Open Campaign List available under the service section of" e-reports." Dealers must review
the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are
affected, and conduct this campaign prior to delivering them. When checking for applicability of this
campaign (C1614Z), please check for and complete any other open campaigns. Always obtain the
customer's approval before completing a campaign on a customer owned vehicle."
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory
vehicles' VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation
of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including
a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

TIN-16-SR-003-E: CROSS MEMBER CORROSION SAFE1Y RECALL CAMPAIGN - Certain 2002
- 2007 Lancer, 2004 Lancer Wagon, 2003 - 2006 Lancer Evolution, 2003 - 2006 Outlander, and 2007 - 2013

V6 Outlander.
TIN-16-SR-003-E was released recently and states:
"Customer letters for the Cross Member Corrosion Safety Recall Campaign are being mailed this week
to approximately 92,000 additional owners, informing them that remedy parts are now available. If one
of these customers contacts your dealership after receiving this letter, please perform the procedures
outlined in SR-16-003 on the affected vehicle.
Owners who were not mailed the "remedy available" letters but believe that their vehicle's cross
member exhibits excessive corrosion may still bring their vehicle into an Authorized Mitsubishi
Dealership for inspection. If a customer presents their vehicle for inspection, please follow the
inspection procedures outlined in SR-16-003.
If you encounter a vehicle which has excessive cross member corrosion, but is not covered under this
campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions.
As a reminder, MMNA would like to better understand the severity of the cross member corrosion on
vehicles requiring cross member replacement. Therefore, all cross member replacement recall claims
must include photos of vehicle cross members inspected and found to exhibit perforation(s), and
those photos must be posted to the Photos Required Condition (PRC) system in the "cross member"
category. The photos must be of the cross member still installed on the vehicle, and must clearly show
the perforation or the results of the punch test (step 4 of the inspection procedure outlined in Safety