JAGUAR
OWNER-NOTIFIED SERVICE ACTION K284: SERVICE
INCORRECT INTERIOR REAR VIEW MIRROR BULLETIN
FITTED
10-AUG-15 NO.: 6-272NAS. SECTION: GENERAL MARKET: CAN / USA
INFORMATION
DESCRIPTION
An issue has been identified on a limited number of model year XJ (X351; Long Wheelbase [LWB],
Portfolio variants) which do not have the Intelligent High Beam feature due to having the incorrect
interior rear view mirror fitted.
AFFECTED VEHICLES
The VIN range of affected vehicles is V82992-V87662.
OWNER NOTIFICATION
Mailing of owner notification letters will occur on or before the week of 24 August 2015.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program (K284) prior to undertaking any
rework action.
Retailers are required to HOLD only affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected
vehicles already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin K284NAS, Service Action: Incorrect Interior Rear View Mirror Fitted, for
detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified
DESCRIPTION Part No. / Qry./ EXPECTED % OF VEHICLES

SuNDRY CODE VALUE* REQUIRING PART
TOOLS
Refer to the Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.

Jaguar Land Rover North America, LLC 555 MacArthur Boulevard Mahwah, NJ 07430

Warranty claims must be submitted quoting Program Code 'K284' together with the relevant Option
Code from the table. SRO and parts information is included for information only. The Option Code(s)
that allows for the drive in / drive out allowance can only be claimed if the vehicle is brought back
into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 July
2017 closure date must be submitted for payment within 30 calendar days of completion of the
repair.
PROGRAM OPTION DESCRIPTION TIME Part No. aty./
Cope Cope (Hours) | / SUNDRY VALUE
Cope
Renew rear view mirror and update 76.10.56 0.10 C2D15847 |1
CCF/Configure headlamp control 86.99.94.01| 0.10 C2D16733 |1
module B 86.99.82 0.20 C2D16732 |1
Renew rear view mirror and update 76.10.56 0.10 C2D15847 |1
CCF/Configure headlamp control 86.99.94.01| 0.10 C2D16733 |1
module B 86.99.82 0.20 C2D16732 |1
Drive in/drive out 10.10.10 0.20 - -
Normal Warranty policies and procedures apply.

SERVICE ACTION K284: SAMPLE OWNER LETTER -

CANADA
Service Action K284 - Incorrect Interior Rear View Mirror Fitted
Vehicle Affected: Jaguar XJ
Model Year: 2015
Dear Jaguar XJ Owner,
Jaguar is conducting a no-charge Customer Satisfaction Program (Program Code K284) for owners
of a limited number of 2015 model year XJ vehicles...
What is the concern?
Some of the components required to enable Intelligent High Beam Assist headlamp feature to
operate have not been installed in your vehicle.
What will Jaguar and your Jaguar Retailer do?
An authorized Jaguar retailer will install a new interior rear view mirror and update your vehicle’s
software to enable the Intelligent High Beam Assist headlamp feature.
There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an
appointment to have Program Code K284 completed on your vehicle.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or
performance with the Retailer team, who will be pleased to assist you with any questions you may
have regarding your vehicle in order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience
to customers and is expected to take approximately 45 minutes, although your retailer may need
your vehicle for a longer time due to service scheduling requirements.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address
of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this program or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Canada Customer Relationship Centre at
1-800-668-6257.
You can also contact Jaguar by e-mail. Visit http://www.jaguar.ca and send an email from the
‘Contact Us' section.
If you have the need to contact Jaguar by mail, please use the following address:

Jaguar Land Rover Canada ULC

75 Courtneypark Drive West, Unit 3

Mississauga, ON LSW OE3
We appreciate your confidence in our product and wish to do everything we can to retain that
confidence. Jaguar, in cooperation with your authorized retailer, will strive to minimize any
inconvenience to you caused by this program.
Sincerely,
ee ee Sy _

he.

Peter Pochapsky
Customer Relationship Centre Manager

SERVICE ACTION K284: SAMPLE OWNER LETTER -

USA
Service Action K284 - Incorrect Interior Rear View Mirror Fitted
Vehicle Affected: Jaguar XJ
Model Year: 2015
Dear Jaguar XJ Owner,
Jaguar is conducting a no-charge Customer Satisfaction Program (Program Code K284) for owners
of a limited number of 2015 model year XJ vehicles...
What is the concern?
Some of the components required to enable Intelligent High Beam Assist headlamp feature to
operate have not been installed in your vehicle.
What will Jaguar and your Jaguar Retailer do?
An authorized Jaguar retailer will install a new interior rear view mirror and update your vehicle’s
software to enable the Intelligent High Beam Assist headlamp feature.
There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an
appointment to have Program Code K284 completed on your vehicle.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or
performance with the Retailer team, who will be pleased to assist you with any questions you may
have regarding your vehicle in order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience
to customers and is expected to take approximately 45 minutes, although your retailer may need
your vehicle for a longer time due to service scheduling requirements.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address
of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this program or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Centre at
1-800-4JAGUAR (1-800-452-4827).
You can also contact Jaguar by e-mail. Visit http://www.jaguarusa.com and send an email from the
‘Contact Jaguar’ section.
If you have the need to contact Jaguar by mail, please use the following address:

Jaguar Land Rover North America, LLC

ATTN: Customer Relationship Centre

555 MacArthur Boulevard

Mahwah, NJ 07430-2327
We appreciate your confidence in our product and wish to do everything we can to retain that
confidence. Jaguar, in cooperation with your authorized retailer, will strive to minimize any
inconvenience to you caused by this program.
Sincerely,
ee ee Sy _

he.

Peter Pochapsky
Customer Relationship Centre Manager