T-SB-0074-15

September 10, 2015

2016 Tacoma Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2016

Tacoma

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying your dealership’s new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:


Careful inspection for paint chips/scratches and body dents/dings.



Proper operation of electrical accessories (including interior light, clock, and radio reset).



Interior cleanliness.



Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles has been a major focus for Toyota and
Scion. To help remind customers that regular oil changes are essential to the proper maintenance
of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to
delivery. By doing this, customers will be reminded to return to your dealership for their first oil
change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 8 of
“Final Inspection & Cleaning.”)
A new PDS Check Sheet has been developed for the 2016 model year Tacoma. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Policy

If the need for additional repairs or adjustment is noted during the Pre-Delivery Service, the
required service should be performed under warranty. Reimbursement will be managed under the
warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to
debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.
© 2015 Toyota Motor Sales, USA

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2016 Tacoma Pre-Delivery Service (PDS)
Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

0.9

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite

1
TSLITEPDLR01

* Essential SST.

NOTE
Only ONE of the Techstream units listed above is required.
Software version 10.10.018 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

When performing new car Pre-Delivery Service, install Short Pin before moving vehicle from
storage lot so that Functional Operation checks can begin as soon as vehicle is moved into
service stall.
1. Install Short Pin – see check sheet

© 2015 Toyota Motor Sales, USA

T-SB-0074-15

September 10, 2015

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2016 Tacoma Pre-Delivery Service (PDS)
Functional Operation

Apply parking brake and cycle the ignition “IG-ON,” place gear selector in reverse, turn on lights
and rear defogger. Unlock all doors, release fuel door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
Check power outlets inside both the cab and the bed.
7. Check audio/navigation*/backup camera* systems, and set clock*
8. Install shift-lock override button cover*
9. Check passenger airbag system cutoff switch and light*
NOTE
Make sure the Passenger Airbag On-Off Switch is “ON” when finished with PDS. The indicator light
should be OFF

Check the system for proper operation operation by cycling from the “ON” to the “OFF” position.
Check that the indicator light comes ON when the system is “OFF”.
Walkaround Inspection

Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch, on vehicles so equipped. While walking around vehicle
in a counterclockwise direction, open left rear door (if applicable) and check operation of window
regulator and door lock, set child safety door locks to the normal (unlocked) position. Assure
tightness of interior garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat checks
at right rear door. Inspect right front door window regulator and lock operation and garnishes.
Check seats and seat belt operation. Continue on around to the front of the vehicle checking lights.
1. Check door and door lock operation, including each wireless remote control/theft deterrent
system*
© 2015 Toyota Motor Sales, USA

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2016 Tacoma Pre-Delivery Service (PDS)
Walkaround Inspection (Continued)

2. Check window operation
3. Check that the engine starts with all keys
4. Check that child safety door locks are in normal (unlocked) position*
5. Check seats and seat belt operation
6. Check side marker, tail, backup, cargo*, and license plate lights
7. Check jack and tool installation
8. Check headlight aim
Refer to the Repair Manual for procedures.

Under Hood

1. Check engine oil and ATM* fluid levels
2. Check brake, clutch*, and power steering fluid levels
Visually inspect using see-through reservoir.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. PG001-06, “Battery Maintenance for In-Stock Vehicles & PreDelivery.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

© 2015 Toyota Motor Sales, USA

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2016 Tacoma Pre-Delivery Service (PDS)
Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.

2. Inspect tires for defects/damage and adjust air pressure (including spare tire)
The recommended tire inflation pressure changes with tire size, driving conditions and vehicle
model. For precise tire pressure information, refer to the Owner’s Manual and/or tire information
label located on the vehicle.
Sidewall “Maximum” cold tire inflation pressure should not be used for normal driving.
3. Initialize Tire Pressure Warning System (TPWS) – see check sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Inspect under the vehicle for damage, rust, etc.
7. Visually check bolts and nuts on chassis and powertrain for looseness

Road Test

A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up
Check for unusual noise, engine vibration, rough idle, etc.

© 2015 Toyota Motor Sales, USA

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2016 Tacoma Pre-Delivery Service (PDS)
Road Test (Continued)

3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check clutch*/transmission operation
Check clutch operation, including engagement, disengagement, chattering, and unusual noise.
Check manual transmission operation, including shift lever/linkage and unusual noise.
Check automatic transmission operation, including operation in each range, neutral start switch,
and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related brake
system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check front and rear* heater and A/C operation
10. Check cruise control operation*
Check cruise control, including On-Off switch, “SET/COAST,” “RESUME/ACCEL,” and
“CANCEL” functions.
11. Set/calibrate compass* - T-SB-0072-15

© 2015 Toyota Motor Sales, USA

T-SB-0074-15

September 10, 2015

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2016 Tacoma Pre-Delivery Service (PDS)
Final Inspection & Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers just
before delivery to the customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.

2. Verify floor mat application and install using retaining clips* – T-SB-0029-14
3. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
5. Wash and clean vehicle
6.

Inspect paint finish for scratches, chips, rust, dents, damage, etc.

7.

Inspect exterior body parts for proper installation, damage, rust, etc.

8. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield, top left corner. You may use your current oil change reminder sticker
9. Place Owner’s Guide and first aid kit portfolio* in glove box
10. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
11. Install front license plate* - see check sheet
*Inspect or install when equipped or required

© 2015 Toyota Motor Sales, USA