NHTSA ID Number: 10096598
Manufacturer Communication Number: 2017 8-16-16
TSB/Document Date: 2017-03-29
Summary
CATEGORY REORGANIZATION AND TITLE CHANGES, NEW AND REVISED CONTENT THROUGHOUT DOCUMENT.
2017
R8 Coupe
Audi
Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection
Ensure that Final Vehicle Quality Inspection Is Completed
Repair all defects prior to customer delivery
Inspect exterior for damage, dings, dents and surface scratches
Ensure that customer has requested activation of Audi
connect®; activate Audi
connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi
connect “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi
connect® (USA only)
Verify that vehicle is equipped as specified and that all accessories have been installed
Check interior for cleanliness, grease marks and damage
Check that floor mats are locked in place
Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery.
Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priorities
Audio system
BLUETOOTH mobile phone pairing
Seat fitting
Driver assistance features
Set-it and forget-it
Media device ports
Voice controls
Exterior
Driver Controls (continued)
Advise the customer to use only oil that meets Audi
standards
Power outlets
Advise the customer that Audi
recommends using top-tier
detergent gasoline with a minimum octane rating of 91 AKI
(95 RON)
Glove box
Tire mobility system (without spare tire)
Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
Tool kit with jack
Power-adjustable, heated exterior side mirrors with powerfolding, & auto dimming
Interior
Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console
Driver Controls
Instrument cluster, driver information systems, and steering
wheel controls.
Demonstrate how to operate exterior lights
Demonstrate how to operate interior lights
Automatic climate control
Effective 8-16-2016-US
Version 1.2
Adaptive rear spoiler (deploys at 75 mph, retracts at 50 mph)
Steering
Demonstrate the multifunction steering wheel
Tilt and telescopic adjustable steering column
Steering wheel mounted shift paddles
1 of 3
2017 R8 Coupe | Audi
Delivery Guidelines
Client
Seating
Infotainment (continued)
Demonstrate how to adust the seats
Embedded safety belt microphones (for voice control and
BLUETOOTH® hands-free voice clarity)
Heated front seats (three-step)
“Passenger Side Airbag Off” light
Audi
connect® with six-month trial subscription
Inrix Online® Traffic
Owner’s Documents
Owner’s manual, MMI® manual and other manuals as equipped
Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi
Technology website: www.auditechnology.com
Explain Wi-Fi® hotspot capabilities
Explain the Nav-Data-Update process via the customer’s MyAudi account
Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Tire Warranty Booklet: Explain coverage from tire manufacturer
Vehicle Systems
Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
Electromechanical parking brake
Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Provide Audi
Care information
Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Cylinder on demand™ engine efficiency technology
Tire pressure monitoring system (TPMS)
Suspension
Audi
magnetic ride (with Dynamic, Comfort and Auto suspension settings)
Driver Assistance
Audi
advanced key - keyless start, stop and entry
Explain the windshield wiper and washer functions
Infotainment
High-beam assistant
Review the MMI® controls and basic functionality
Parking system plus with rear view camera (front and rear
acoustic sensors)
Audi
sound system
Audi
Music Interface
Bang & Olufsen® sound system
MMI® navigation plus
MMI® touch with handwriting-recognition technology
SD card slots
SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)
HD Radio™ Technology
Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
Voice control
BLUETOOTH® wireless technology & streaming audio for compatible devices
Effective 8-16-2016-US
Version 1.2
Cruise control with coast, resume and accelerate features
Audi
drive select
Wrap up
End the orientation drive in the service write-up area
Tour the service department and introduce the customer to the
Service Manager and Service Consultant
Set up first service appointment
Ask the customer if you can program the service department’s
phone number into their phone
Ask the customer if they would like to have the Audi
Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
2 of 3
2017 R8 Coupe | Audi
Delivery Guidelines
Client
Audi
Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi
Procedures and
Quality Standards.
Audi
Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
No
Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 8-16-2016-US
Version 1.2
Date
3 of 3
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TSB/Document ID: 2017 8-16-16
Replacement Service Bulletin Number:
MFR Communication Date: 2016-08-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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