Bulletin No.: 14166
Date: July 2014

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Seat Mounted Side Impact Airbag Connector

MODELS:

2014 Chevrolet Silverado 1500
2014 GMC Sierra 1500

CONDITION
Certain 2014 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles have driver
and passenger seat side impact airbag (SIAB) wiring harness connectors that may have high
resistance. The vehicle sensing and diagnostic module (SDM) interprets the high resistance as a
fault. A fault will illuminate the airbag readiness light and turn on a “SERVICE AIR BAG” driver
information center (DIC) message. The fault and the warning indicators may be intermittent.
Depending on the level of resistance, the SIABs may not deploy in a crash.
CORRECTION
Remove the driver and passenger SIAB wiring harness connectors and install electrical jumper
wires in their place.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Copyright 2014 General Motors. All Rights Reserved.

Page 2

July 2014

Bulletin No.: 14166

Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
05297428
12355010
Obtain Locally
*1089482
(Preferred)
Obtain Locally
or *90235
(Preferred)

Description
CLIP, WRG HARN SPLICE (merch pk of 10)
TUBING, SHRINK (1/8" BLACK) (merch pk of 10)
TIE STRAP
WOVEN POLYESTER ELECTRICAL TAPE (PET)

YELLOW ELECTRICAL TAPE

Quantity/Vehicle
8
2
1
As Req’d
(Submit as Net Item)
As Req’d
(Submit as Net Item)

* To obtain the PET and Yellow tape, contact Kent Automotive at 1-888-937-5368 or www.kentautomotive.com. Do not order from GMCCA.
SERVICE PROCEDURE
Preliminary Procedure for Standard Cab Models:
Warning: When performing service on or near the SIR components or the SIR wiring, the SIR
system must be disabled. Failure to observe the correct procedure could cause deployment of
the SIR components. Serious injury can occur. Failure to observe the correct procedure could
also result in unnecessary SIR system repairs.

3957343
1.

Remove the driver and passenger front seats. Refer to Driver or Passenger Seat
Removal and Installation in SI.

Page 3

July 2014

Bulletin No.: 14166

2. Remove the front seats from the vehicle and place them on a clean, covered work
surface. Position the seats so you can access the Side Impact Airbag (SIAB) harness
connectors on the underside of the seat cushion.
3. Proceed to the SIAB Harness Connector Removal Procedure below.
Preliminary Procedure for Double Cab and Crew Cab Models:
Warning: When performing service on or near the SIR components or the SIR wiring, the SIR
system must be disabled. Failure to observe the correct procedure could cause deployment of
the SIR components. Serious injury can occur. Failure to observe the correct procedure could
also result in unnecessary SIR system repairs.
1. Disable the Supplemental Inflatable Restraints (SIR) system. Refer to SIR Disabling and
Enabling in SI.
2. Move the driver/passenger front seat to the full forward and full up position.
3. Remove the front seat assembly bolts.
4. Move the front seat back to the full forward recline position.
5. Unplug the seat side connector for the main body wiring harness.
6. Disengage the seat front foot hooks by tilting the seat forward, and then lifting and pulling
the seat rearwards.

3957346
7. Gain access to the underside of the seat cushion by tilting the seat forward until the seat
back rests on the steering wheel or IP. The repair can then be performed from the rear
seat area.
8. Repeat steps 2 – 7 on the opposite side front seat.
9. Proceed to the SIAB Harness Connector Removal Procedure below.
SIAB Harness Connector Removal Procedure:

Page 4

July 2014

Bulletin No.: 14166

Note: Perform the procedure in this bulletin on BOTH the front driver and passenger seat. The
SIAB connectors are located under the seat cushion, and the technician may find a single
SIAB connector or may find a second connector with power seat circuits next to it. On the
driver side it is a GREEN connector on the outboard side of the seat; on the passenger
side it is a GREY connector on the inboard side of the seat.

3957349
1. Starting on the passenger seat, locate the inboard grey SIAB harness connector (1) on
the underside of the seat cushion.

3957351
2. Gently pry the connectors from the seat matt.
3. Carefully remove approximately 76 mm (3 in) of conduit and tape from each side of the
connector to gain access to the wires.

Page 5

July 2014

Bulletin No.: 14166

3957356
4. As shown on the passenger side connector above, cut the wires from the harness
connector as close to the connector housing as possible to minimize wire length loss.

3957359
5. Strip off approximately 13 mm (1/2 in) of insulation from the wiring ends.

3957362
Note: Only use heat shrink tube, P/N 12355010, or an equivalent flexible adhesivelined/moisture resistant heat shrink tube to perform the repair in this bulletin.
6. Add one approximate 38 mm (1.5 in) section of heat shrink tube (3) to each of the four
wires.

Page 6

July 2014

Bulletin No.: 14166

Important: .500 mm (20 gauge) wire is recommended as the jumper in order to help
maintain the integrity of the splice crimp.
7. Add an approximate 102 mm (4.0 in) length jumper wire (2), obtained locally, to
reconnect each set of cut wires.
7.1 Strip off approximately 10mm (0.40 in) of insulation from each end of the jumper
wire.
7.2 Fold over one end of the jumper wire and position it together with the folded over
end of one the cut wires.
7.3 Crimp a splice clip (1) over the joined wires using Special Tool J-38125-8, nest F.
Verify the crimp quality.
7.4 Fold over the other end of the jumper wire and position it together with the folded
end of the remaining wire.
7.5 Crimp a splice clip (1) over the joined wires using Special Tool J-38125-8, nest F.
Verify the crimp quality.
8. Repeat step 7 on the second cut wire.

3957373
Caution: Keep the heat shrink tube above the splice when soldering the splice to ensure that
the heat shrink is not prematurely shrunk and closed down over the wire or splice area due to
the heat from the soldering iron.
Warning: DO NOT use soldering equipment that is battery or electric powered. These types of
soldering irons can induce voltage into the circuit, which may cause inflator module deployment
and/or damage to electrical components. Use only the EL-28125-5 Ultra Torch or another
butane fueled soldering iron when working on SIR circuits.
9. Solder all four crimp and splice clips using the Ultratorch, part number J-38125-5, or another
butane fueled soldering iron.

Page 7

July 2014

Bulletin No.: 14166

3957374
10. Center the heat shrink tube over all four splices and shrink/seal the heat shrink tube securely
over the splice crimp and insulated wires.

3957377
11. Wrap woven polyester electrical tape (PET) or equivalent anti-abrasion tape or electrical
tape (1) around the spliced section of both wires.
Warning: Ensure yellow tape is wrapped around the splice section of the seat wire harness to
properly identify supplemental inflatable restraint (SIR) wiring. Failure to properly identify SIR
wiring could cause deployment of the SIR components, personal injury, or unnecessary SIR
system repairs.
12. Wrap yellow electrical tape over the polyester electrical tape or black electrical tape.

Page 8

July 2014

Bulletin No.: 14166

3957379
Note: The graphic above is for illustration purposes only to show the tie strap location. In this
repair, the harness would have already had the yellow tape applied in the previous step.
Caution: Avoid routing the harness along sharp metal edges. Ensure that harness is secured
with some slack in the harness to allow the harness to flex or move.
13. Using the original mounting hole for the removed connector, secure the harness in position
using a nylon tie strap.

3957382
14. Moving to the driver seat, locate the outboard green SIAB harness connector (1) on the
underside of the seat cushion.

Page 9

July 2014

Bulletin No.: 14166

3957384
15. Repeat steps 2 – 13 on the driver side wiring harness.

3957388
16. Re-install driver and passenger seat. Refer to Driver or Passenger Seat Removal and
Installation in SI.
17. Enable the SIR system. Refer to Disabling and Enabling in SI.
18. Connect the vehicle to scan tool (GDS2) and clear any DTC’s.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

Page 10

July 2014

Bulletin No.: 14166

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100748

*

Description
Driver and Passenger Seat SIAB Connector Removal

Labor
Time
1.6

Net
Item
*

The amount identified in “Net Item” should represent the actual cost of the woven polyester
electrical tape (PET) and yellow tape needed to perform the required repairs, not to exceed
$0.65 USD / $0.90 CAD.

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service, you must take the steps necessary to be sure the program correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 11

July 2014

Bulletin No.: 14166
August 2014

Dear General Motors Customer:
We have learned that certain 2014 model year Chevrolet Silverado 1500 and GMC Sierra 1500
vehicles may have been built with driver and passenger seat side impact airbag (SIAB) wiring
harness connectors that may have high resistance. The vehicle sensing and diagnostic module
(SDM) interprets the high resistance as a fault. A fault will illuminate the airbag readiness light
and turn on a “SERVICE AIR BAG” driver information center (DIC) message. The fault and the
warning indicators may be intermittent. Depending on the level of resistance, the SIABs may not
deploy in a crash.
Your satisfaction with your GM vehicle is very important to us, so we are announcing a program
to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will remove the driver and passenger SIAB wiring harness
connectors and install electrical jumper wires in their place. This service will be performed for
you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14166

GM CUSTOMER CARE AND AFTERSALES
DCS3272
URGENT - DISTRIBUTE IMMEDIATELY
Date:

July 28, 2014

Subject:

14166 - Customer Satisfaction Program
Seat Mounted Side Impact Airbag Connector

Models:

2014 Chevrolet Silverado 1500
2014 GMC Sierra 1500

To:

All Chevrolet and GMC Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
and Warranty Administrator
General Motors is releasing Customer Satisfaction Program 14166 today.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on August 12, 2014.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated July 29, 2014.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available August 5, 2014.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES