Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 16, 2016
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 14M01 – Supplement #6
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a
DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension

REF :

Technical Service Bulletin (TSB) 16-0109 – DPS6 Automatic Transmission Excessive Transmission Clutch Shudder and/or Transmission Fluid Leak

New! REASON FOR THIS SUPPLEMENT
 Service Procedure: The Workshop Manual has been updated with enhanced diagnostics to
determine if clutch replacement is required. Additionally, the cleaning procedure and prior
approval for clutch replacement have been removed.
 Repair Validation Code: When replacing the clutch, a repair validation code (RVC) is now
required to be entered on the claim.
New! PROGRAM TERMS
This program extends the coverage of the DPS6 Transmission input shaft seals, clutch and
transmission software calibration to seven (7) years of service or 100,000 miles from the warranty
start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limits,
this coverage will last through January 31, 2015. Coverage is automatically transferred to subsequent
owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty Powertrain coverage. Repairs for vehicles covered by New Vehicle Limited
Warranty Powertrain coverage should be claimed using the Labor Operation Codes provided in TSB
16-0109.
VEHICLES COVERED BY THIS PROGRAM
Certain 2011 through 2014 model year Fiesta vehicles equipped with a DPS6 transmission built at the
Cuautitlan Assembly Plant from November 3, 2009 through June 5, 2013; and certain 2012 through
2014 model year Focus vehicles equipped with a DPS6 transmission built at the Michigan Assembly
Plant from August 1, 2010 through June 5, 2013. Affected vehicles are identified in OASIS.
NOTE: Vehicles having a build date of June 6, 2013 or later have improved transmission input shaft
seals that are not likely to experience leaks.
REASON FOR PROVIDING ADDITIONAL COVERAGE
Some of the affected vehicles may exhibit excessive transmission clutch shudder during light
acceleration. These issues may be due to fluid contamination of the clutch caused by leaking input
shaft seals. Vehicles may or may not exhibit transmission fluid leaking from the clutch housing.

 Copyright 2016 Ford Motor Company

New! SERVICE ACTION
If an affected vehicle exhibits this condition and is beyond New Vehicle Limited Warranty Powertrain
coverage, dealers are to perform diagnosis and repairs consistent with TSB 16-0109. This service
must be performed at no charge to the vehicle owner.
NOTE: As of August 16, 2016, if 15B22 is open in OASIS, dealers should complete 15B22 prior to
performing 14M01.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed beginning the week of July 28, 2014. Dealers should repair any affected
vehicles that exhibit excessive transmission clutch shudder during light acceleration, or transmission
fluid leaking from the clutch housing, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
(Removed)
Attachment V:
DPS6 TSB/FSA Warranty Coverage Summary
Attachment VI:
Claiming Instructions for Parts Delay Greater than 30 Days
Owner Notification Letter with Attachment of Normal Operation of DPS6
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Michael A. Berardi

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 14M01 – Supplement #6
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
OASIS ACTIVATED?
Yes, OASIS was activated on July 21, 2014.
FSA VIN LIST ACTIVATED?
FSA VIN list will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Owners of affected vehicles will be directed to dealers only if the vehicle exhibits the covered
condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are not eligible for this service action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the
Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
 If a condition exists that requires additional labor to complete the repair, call the Special
Service Support Center to request approval prior to performing any additional labor.
Requests for approval after completion of the repair will not be granted.
 If you encounter aftermarket equipment or modifications to the vehicle which might prevent the
repair of the covered condition, call the Special Service Support Center.
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires January 31, 2015.
 Refunds will only be provided for the parts and labor cost associated with repairs to the clutch,
transmission input shaft seals, or calibration updates to the transmission software.
RENTAL VEHICLES
Dealers are pre-approved for up to 10 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 10 rental days is required from
the SSSC via the SSSC Web Contact Site.

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 14M01 – Supplement #6
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! CLAIMS PREPARATION AND SUBMISSION
NOTE: An IDS-generated repair validation code (RVC) is required for clutch replacement.
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
Enter the RVC into the Other DTC field.
o OWS: when entering claims in DMS software, select claim type 31: Field Service
Action. The FSA number (14M01) is the sub code. Enter the RVC into the Approval
Code field
 Related damage must be claimed on a repair line that is separate from the repair line on which
the FSA is claimed. Related damage requires prior approval from the Special Service Support
Center.
 "MT" labor should be submitted on a separate repair line with the related damage flag
checked. "MT" labor requires prior approval from the Special Service Support Center.
 Submit refunds on a separate repair line.
- Program Code: 14M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.
Enter the total amount of the rental expense under Miscellaneous Expense code "Rental".
 PROGRAM TERMS: This program extends the coverage of the Automatic Transmission
software calibration, clutch, and transmission input shaft seals to seven (7) years of service or
100,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle
has already exceeded the mileage limits, this coverage will last through January 31, 2015.
 This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be
claimed using the Labor Operation Codes provided in TSB 16-0109. If the vehicle is beyond
coverage of the New Vehicle Limited Warranty and covered by an Extended Service Plan
(ESP), claim repairs to this program (FSA 14M01) instead of the ESP Plan.
 Separate labor operations have been created to enable dealers to submit a repair order for
diagnostic labor only. Refer to Attachment VI - Claiming Instructions for Parts Delay Greater
than 30 Days.
NOTE: Some vehicles covered by 14M01 may also be eligible for coverage by 14M02 (Transmission
Control Module Extended Warranty Coverage) and/or 15B22 (Transmission Control Module
Reprogramming for Overt TCM Failure Warning). Always consult OASIS to determine repairs and
coverages that apply.

 Copyright 2016 Ford Motor Company

ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 14M01 – Supplement #6
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! LABOR ALLOWANCES
Labor allowances are consistent with TSB 16-0109. Repairs for vehicles covered by New Vehicle
Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 16-0109.
Labor
Operation

Description

Vehicle
Application

Labor Time

Labor to be claimed at initial diagnosis
Perform pinpoint test per WSM procedure and
perform TCM adaptive learn – Clutch shudder
within expected limits
(Do not use with any other labor operations)
Perform pinpoint test per WSM procedure –
Clutch shudder outside expected limits
(Enter RVC when submitting claim)

14M01A

2012-2014MY
Focus and
2011-2014MY
Fiesta

0.6 Hours

14M01B

2012-2014MY
Focus and
2011-2014MY
Fiesta

0.6 Hours

Labor to be claimed during repairs
Replace clutch. Includes reprograming the
PCM/TCM, TCM adaptive learning and post
road test
(Enter RVC when submitting claim)
Replace clutch and input shaft seals. Includes
reprograming the PCM/TCM, TCM adaptive
learning and post road test
(Enter RVC when submitting claim)

14M01C

14M01D

2012-2014MY
Focus

5.2 Hours

2011-2014MY
Fiesta

4.7 Hours

2012-2014MY
Focus

5.7 Hours

2011-2014MY
Fiesta

5.1 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION
Seal Kits (Order per Application)
Order
Quantity

Part Number

Description

EV6Z-7052-C

Focus seal kit (contains all required seals and hardware to
complete the repair – see page 4 of 4 for kit contents)

1

EV6Z-7052-D

Fiesta seal kit (contains all required seals and hardware to
complete the repair – see page 4 of 4 for kit contents)

1

 Copyright 2016 Ford Motor Company

ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 14M01 – Supplement #6
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Clutch Assembly (Order per Application)
Order
Quantity

Part Number

Description

F1FZ-7B546-B

Dual clutch assembly kit – all Focus vehicles

1

FA6Z-7B546-B

Dual clutch assembly kit – Fiesta vehicles built on or before
1/12/2011

1

FA6Z-7B546-A

Dual clutch assembly kit – Fiesta vehicles built on or after
1/13/2011

1

AE8Z-7007-A

Engine to transaxle separator plate –1.6L engines (Fiesta)

1

Other Supplies
Order
Quantity

Part Number

Motorcraft and Other Supplies

XT-11-QDC

Motorcraft® dual clutch transmission fluid

PM-4-A

Motorcraft® metal brake parts cleaner

BE8Z-6731-AB

Motorcraft® oil filter FL-910-S

1

1S7Z-6840-AA

Oil filter adapter gasket (Focus)