1

BE8Z-6L621-A

Oil cooler assembly seal (Fiesta, if needed due to damage)

1

XO-5W20-QSP

Motorcraft® 5W20 premium synthetic blend motor oil

XL-2

Motorcraft® high temperature nickel anti-seize lubricant

As needed

F1FZ-7H183-A

Differential seal plugs
(1 package of 2 seal plugs, can be used for multiple repairs)

As needed

Up to
1 quart
1 can

Up to
1 quart

The DOR/COR number for this program is 50549.
Order your parts requirements through normal order processing channels.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2016 Ford Motor Company

ATTACHMENT II
Page 3 of 3
Customer Satisfaction Program 14M01 – Supplement #6
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
SEAL KIT CONTENTS
Seal kit contents are for reference only. These parts do not need to be ordered separately.
Kit
Quantity

Part Number

Focus Seal Kit (EV6Z-7052-C)

AE8Z-7052-D

Input shaft seal – inner

1

AE8Z-7064-A

Clutch-to-hollow input shaft snap ring

1

AE8Z-7048-C

Input shaft seal – outer

1

AE8Z-7064-B

Clutch snap ring (replace if reusing original clutch)

1

9U7Z-19A506-BA

Transaxle input shaft/spline lubricant

1

W705448-S441

Flexplate-to-clutch nut

6

YS4Z-3N324-AA

Bearing retainer strap

1

W520102-S442

Bearing retainer strap nut

2

AE8Z-1S177-A

Halfshaft seal kit

2

W715491-S442

Ball joint bolt

2

W520415-S442

Ball joint nut

2

Part Number

Fiesta Seal Kit (EV6Z-7052-D)

AE8Z-7052-D

Input shaft seal – inner

1

AE8Z-7064-A

Clutch-to-hollow input shaft snap ring

1

AE8Z-7048-C

Input shaft seal – outer

1

AE8Z-7064-B

Clutch snap ring (replace if reusing original clutch)

1

9U7Z-19A506-BA

Transaxle input shaft/spline lubricant

1

W705448-S441

Flexplate-to-clutch nut

6

YS4Z-3N324-AA

Bearing retainer strap

1

W520102-S442

Bearing retainer strap nut

2

AE8Z-1S177-A

Halfshaft seal kit

2

2S6Z-9450-A

Exhaust gasket

1

W703662-S403

Exhaust nut

2

W709618-S442

Ball joint bolt

2

W520203-S442

Ball joint nut

2

 Copyright 2016 Ford Motor Company

Kit
Quantity

ATTACHMENT VI
Page 1 of 1
Customer Satisfaction Program 14M01-S6
Claiming Instructions for Parts Delay Greater than 30 Days
New! Opening Statement:
Due to the length of time between initial diagnosis for clutch shudder and clutch availability, TSB
(16-0109) and FSA (14M01-S6) labor operations allow diagnostic labor to be claimed separate
from clutch repair or replacement.
Submission of a claim for diagnostic labor only while parts are on backorder deviates from
normal policy and is only applicable to this repair (W&P Manual V 2.4, Section 1 page 13).
If parts delay is estimated at over 30 days, you may submit the claim for diagnostic labor.
Dealer management systems differ; thus, there are multiple methods to accomplish this. Below
are two options to submit diagnostic labor separate from repair labor.
Option 1
 Open repair order line 1 for diagnosis and line 2 for the repair
 Submit line 1 with line 2 open while waiting for parts
 Submit line 2 upon completion
Option 2
 Open and submit a repair order for diagnosis
 Open a second repair order, at the same time, and leave it open while waiting for
parts
 Submit the 2nd repair order upon completion
If the repair is beyond 30 days, the repair will require a dealer self approval code. If the repair is
beyond 90 days, request a submission time limit code. If parts delay is less than 30 days, follow
normal policy and submit both diagnostic and repair labor when repairs have been completed.
Supporting Information:
 Dealers should review OASIS at the time of service write-up to identify vehicles that
have had diagnostic labor only claims to avoid repeat diagnosis labor.
 Submitting multiple claims will not close FSA 14M01.
Category: WSM Transmission – Warranty Policy.
Do: Submit diagnostic labor only claim if backorder is greater than 30 days.
Don't: Include diagnostic labor again at time of repair.

 Copyright 2016 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 14M01-S6

CERTAIN 2011 THROUGH 2014 MODEL YEAR FIESTA AND FOCUS VEHICLES
EQUIPPED WITH A DUAL DRY-CLUTCH POWERSHIFT 6-SPEED AUTOMATIC
TRANSMISSION — TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT
SHAFT SEAL WARRANTY EXTENSION
OVERVIEW

Some of the affected vehicles may exhibit excessive transmission clutch shudder during light acceleration.
These issues may be due to fluid contamination of the clutch caused by leaking input shaft seals.
Vehicles may or may not exhibit transmission fluid leaking from the clutch housing.
This program extends the coverage of the DPS6 Transmission Software Calibration, Clutch, and
Transmission Input Shaft Seals to seven (7) years of service or 100,000 miles from the warranty start date
of the vehicle, whichever occurs first.
NOTE: As of August 16, 2016, if 15B22 is open in OASIS, dealers should complete 15B22 prior to
performing 14M01.

SERVICE PROCEDURE
NOTE: For this recall please refer to Workshop Manual (WSM), Section 307-01 for 2012-2016 Focus and
2014-2015 Fiesta. For 2011-2013 Fiesta refer to WSM, Section 307-11. When referred to the
WSM – All steps listed in the WSM must be performed.
NOTE: Performing the service routines will clear adaptive strategy. Failure to perform all steps of
the IDS routines may result in erratic shifts and driveability concerns.
1. Using IDS follow the WSM Diagnosis and Testing, Diagnosis by Symptom, Pinpoint Test A (All Focus
and 2014-15 Fiesta) or Pinpoint Test N (2011-2013 Fiesta) - Clutch Shudder on Acceleration to
diagnose shudder.
• For clutch replacement, upload IDS datalogger session data and record the repair validation
code (RVC) generated by the IDS during testing. This code will be needed when submitting the
claim for the repair.
2. If the clutch is replaced, use IDS to reprogram the powertrain control module (PCM)/transmission
control module (TCM) to the latest calibration using IDS release 101.04 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
NOTE: Transmission differential seal plugs are now released and should be installed during transmission
removal and while performing bench repairs to reduce/eliminate the loss of transmission fluid.

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2016

ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 14M01-S6

Important Information for Module Programming
NOTE:

NOTE:

NOTE:

Reprogram appropriate vehicle modules before performing diagnostics and clear all diagnostic
trouble codes (DTCs) after programming. For DTCs generated after reprogramming, follow
normal diagnostic service procedures.
Performing the service routines will clear adaptive strategy. Failure to perform all steps of the
IDS routines may result in erratic shifts and driveabilty concerns.
When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect vehicle communication module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module
reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. Near the end of programming, the IDS prompts you to select certain parameters. It is important to
make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still
choose that selection before clicking the "Tick" mark to complete the configuration.
i. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2016