NHTSA ID Number: 10092496
Manufacturer Communication Number: 15-183-15R
TSB/Document Date: 2017-02-22
Summary
THIS BULLETIN ANNOUNCES A PROCEDURE FOR UPDATING THE 7 DISPLAY AUDIO UNITS OPERATING SYSTEM SOFTWARE. THE FOLLOWING LIST OF SYMPTOMS AND RELATED CHANGES PROVIDES A BRIEF DESCRIPTION OF WHICH CUSTOMER CONCERNS THE UPDATES ARE INTENDED TO ADDRESS. IF THE REPORTED CUSTOMER CONCERN IS NOT IDENTIFIED IN THE FOLLOWING INFORMATION, PERFORMING THE UPDATE PROCEDURE WILL NOT ADDRESS IT. IT IS IMPORTANT TO READ THROUGH AND UNDERSTAND THIS INFORMATION COMPLETELY BEFORE PROCEEDING.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2014 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY: 2015MY Legacy, Outback, Impreza,
XV Crosstrek and WRX Models with Fujitsu-Ten
(F10) 7” Display Audio Systems (without navigation)
NUMBER: 15-183-15R
DATE: 06/17/15
REVISED: 08/11/15
SUBJECT: Procedures for Updating the Head Unit Operating Software
INTRODUCTION:
This bulletin announces a procedure for updating the 7” Display Audio unit’s operating system
software. The following list of symptoms and related changes provides a brief description of which
customer concerns the updates are intended to address. If the reported customer concern is not
identified in the following information, performing the update procedure will not address it. It is
important to read through and understand this information completely before proceeding.
SYMPTOMS AND CHANGES:
• Symptom 1: Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
•
•
•
•
Symptom 2: Bluetooth feature becomes inoperative.
Change: Logic update to provide proper Bluetooth feature operation.
Symptom 3: HD Radio “freezes” after a few minutes of play.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
Symptom 4: Back-Up Camera “help lines” do not appear.
Change: Logic change to have the assist lines appear 8 seconds from engine start.
Symptom 5: Incorrect Umlaut characters are shown on StarLink display.
Change: Logic change to allow proper display of Umlaut letters.
•
Symptom 6: No response from the soft touch keys on display.
Change: Logic change to improve communication between display and internal CPU.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-183-15; Revised: 08/11/15
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
•
Symptom 7: Back-Up Camera is displayed with shifter in positions other than Reverse.
Change: Logic change to allow display with shifter in Reverse only.
•
Symptom 8: “Line Diag” screen is intermittently displayed while driving.
Change: Logic change to prevent display of the “Line Diag” screen.
•
Symptom 9: “LIST” soft touch key is not displayed on Bluetooth Audio screen while using
Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
•
Symptom 10: “Beep” sound heard when touching the bottom of the display screen where no
function soft touch keys are displayed.
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
•
Symptom 11: Sirius/XM caution message screen is displayed in English even when French
language operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 2
•
Symptoms 12-16: The following symptoms are all related
to the inability of the software to properly load. One or all of
these 5 conditions may occur at the same time. Logic changes
have been included in the applicable update to address each of
the following conditions:
• Repeated display of the
“Loading” screen at initial
unit start-up
• Bluetooth device pairing
failure
• Inoperative steering wheel
(satellite) switches
• Voice recognition feature
inoperative
• Sirius/XM radio feature
inoperative.
Loading Screen
The following information provides procedures for verifying the current head unit operating
software version number and when required, accessing and installation of the applicable update files. The
affected F10 Navigation and Dsiplay Audio unit part numbers and Faceplate ID numbers are listed below.
VEHICLE MODEL
HEAD UNIT PART NUMBER
FACE PLATE ID NUMBER
86201AL66A
86201AL64A
86201FJ660
86201VA650
FB664UM
FB644UM
FM664UM
FV651UM
Legacy & Outback
Impreza & XV Crosstrek
WRX
COUNTERMEASURE IN PRODUCTION:
Face Plate ID
Number Location
The new logic was incorporated into production according to the table below:
STARTING VIN
FACE PLATE
ID NUMBER
LEGACY
OUTBACK
FB664UM
F3029011
F3245888
10/15/2014
FB644UM
F3026011
F3238363
10/1/2014
IMPREZA
XV CROSSTREK
F*011328
F*248058
FM664UM
DATE
N/A
WRX
FV651UM
TBD
MATERIALS REQUIRED:
2 empty 2GB, USB 2.0 storage devices (flash drives) will be needed to
perform these updates. The devices should be dedicated to storing and
transferring these updating files only. They also need to be no more than
4GB in size and contain a FAT32 file format before downloading update
files onto them.
Bulletin Number: 15-183-15; Revised: 08/11/15
Continued...
Page 3
SERVICE PROCEDURE / INFORMATION:
IMPORTANT REMINDER: Read through and understand this procedure COMPLETELY before
proceeding further.
Step 1: Version Check Procedure
Before proceeding with any updates, the currently installed software version must be determined. If
the latest software version (or later) is already installed, no updates are necessary. The Version ID
numbers for this procedure are found in the Version Check List table shown below. If the Version ID
numbers identified during the Version Check procedure are prior to (or lower than) those shown on
the table, proceed with the remainder of the software update beginning with Step 3.
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while
pressing the “AUDIO/TUNE” button 5 (five) times.
Press “AUDIO/TUNE” button 5 times
•
Press “Service Information”
•
Press “Version Information”
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 4
•
Press “Push” next to DA
•
Verify the current versions according to the “Version Check List” table shown on page 6.
Use the down arrow to scroll to the bottom of the list for complete verification.
•
If the software version is current (OU9010 for Legacy/ Outback OU9105 or higher for
Impreza/ Crosstrek or OU9203 for WRX), press and HOLD the HOME button to exit the
Diagnostic Mode to complete the procedure as no updates are necessary. If no updates are
necessary then continue your diagnosis of the customer concern. If the Version ID numbers
are prior to (lower than) those shown on the table below, proceed with Step 2, preparing the
USB memory (flash drives) on page 7 then Step 3, the software update procedure on page 10.
NOTE: If you determine the updates are necessary, the Version Check procedure will need to be
performed again after the update installation to confirm the procedure was successful (Step 5, pg. 17).
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 5
Version Check List
LEGACY / OUTBACK
IMPREZA / XV CROSSTREK
WRX
86201AL66A & 86201AL64A
86201FJ660
86201VA650
NOR
OU9007
OU9103
OU9203
eSD
OU9007
OU9103
OU9203
POWER
02.1026
02.1026
n/a
CAN
14.0012
n/a
n/a
POWER BOOT
02.1017
02.1117
n/a
POWER VCL
02.0103
63.0105
n/a
DB
OU9007
OU9103
OU9203
PRODUCT NUMBER
After performing the Version Check procedure, if updates are determined to be necessary, you will
need the 2 USB flash drives referenced above to download the Update Files onto.
All the F10 update files are accessible for downloading from Subarunet under:
Service>>Forms / Downloads>>Downloads for Audio/Navi page then clicking on the following
hyperlink:
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
The Subarunet page shown above will display and contains links to the update files 1 & 2 for each
model head unit.
NOTE: Do not download any files at this point. The file download procedures are supplied later
in this bulletin. The flash drives must be formatted before the Update Files can be downloaded onto
them. Proceed to Step 2 below for the flash drive formatting procedure.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 6
Step 2: Prepare the USB Memory (flash drive)
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash
drives you are using are not infected with any virus. The flash drives will need to be formatted for
FAT32 following the steps below.
USB Flash Drive Formatting Procedure:
•
•
Install a flash drive into an available USB port on your PC.
Click Start (this is located in the lower left corner of the desktop screen) then, in the Search
programs and files box, type “explorer”.
Start Button
NOTE: On SDS Notebook you may also press the My Documents button on the GUI Home Screen.
• As you type the word “explorer”, search results will start to appear. In the results, click on
the “Windows Explorer” option under the Programs section.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 15-183-15R
Replacement Service Bulletin Number:
MFR Communication Date: 2015-08-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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