NHTSA ID Number: 10092495
Manufacturer Communication Number: 15-182-15R
TSB/Document Date: 2017-02-22
Summary
THIS BULLETIN ANNOUNCES A PROCEDURE FOR UPDATING THE NAVIGATION / AUDIO UNITS OPERATING SYSTEM SOFTWARE. THE FOLLOWING LIST OF SYMPTOMS AND RELATED CHANGES PROVIDES A BRIEF DESCRIPTION OF WHICH CUSTOMER CONCERNS THE UPDATES ARE INTENDED TO ADDRESS. IF THE REPORTED CUSTOMER CONCERN IS NOT IDENTIFIED IN THE FOLLOWING INFORMATION, PERFORMING THE UPDATE PROCEDURE WILL NOT ADDRESS IT. IT IS IMPORTANT TO READ THROUGH AND UNDERSTAND THIS INFORMATION COMPLETELY BEFORE PROCEEDING.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2014 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY: 2015MY Legacy, Outback, Impreza & XV Crosstrek NUMBER: 15-182-15R
2016MY WRX
DATE: 06/17/15
Models with Fujitsu-Ten (F10) Navigation System REVISED: 08/11/15
SUBJECT: Procedures for Updating the Head Unit Operating Software
INTRODUCTION:
This bulletin announces a procedure for updating the navigation / audio unit’s operating system
software. The following list of symptoms and related changes provides a brief description of which
customer concerns the updates are intended to address. If the reported customer concern is not
identified in the following information, performing the update procedure will not address it. It is
important to read through and understand this information completely before proceeding.
SYMPTOMS AND CHANGES:
•
Symptom 1: Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
•
Symptom 2: Bluetooth feature becomes inoperative.
Change: Logic update to provide proper Bluetooth feature operation.
•
Symptom 3: HD Radio “freezes” after a few minutes of play.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
•
Symptom 4: Back-Up Camera “help lines” do not appear.
Change: Logic change to have the assist lines appear 8 seconds from engine start.
•
Symptom 5: Map location is inconsistent between Navigation display and iPhone when using the
iPhone’s Google Maps with the phone connected to the USB port in console.
Change: Logic update to show correct vehicle location on iPhone.
•
Symptom 6: Roads or interchanges have the same name displayed multiple times.
Change: Logic change to show only one road or interchange name at the same time. Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-182-15R; Revised: 08/11/15
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
•
Symptom 7: Navigation function is slow to start when selected.
Change: Logic change to eliminate Navigation system slow-starting condition.
•
Symptom 8: No map display with key or ignition in “ACC” (accessory) position.
Change: Logic change to allow Navigation system operation in accessory ACC mode.
•
Symptom 9: No voice guidance provided from Navigation system after selecting a route unless the
ignition is cycled off and back on again.
Change: Logic change to stop voice guidance “Mute” function from defaulting to “ON”.
•
Symptom 10: Steering wheel switch controls are inoperative with an iPod (MP3) player connected
to the USB.
Change: Logic change to allow proper steering wheel (satellite) switch functionality.
•
Symptom 11: Incorrect Umlaut characters are shown on StarLink display.
Change: Logic change to allow proper display of Umlaut letters.
•
Symptom 12: No response from the soft touch keys on display.
Change: Logic change to improve communication between display and internal CPU.
•
Symptom 13: Back-Up Camera is displayed with shifter in positions other than Reverse.
Change: Logic change to allow display with shifter in Reverse only.
•
Symptom 14: “Line Diag” screen is intermittently displayed while driving.
Change: Logic change to prevent display of the “Line Diag” screen.
•
Symptom 15: “LIST” soft touch key is not displayed on Bluetooth Audio screen while using
Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
Continued...
Bulletin Number: 15-182-15R; Revised: 08/11/15
Page 2
•
Symptom 16: “Beep” sound heard when touching the bottom of the display screen where no
function soft touch keys are displayed.
•
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
Symptom 17: Sirius/XM caution message screen is displayed in English even when French
language operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
• Symptoms 18-22: The following symptoms are all related
to the inability of the software to properly load. One or all
of these 5 conditions may occur at the same time.. Logic
changes have been included in the applicable update to
address each of the following conditions:
• Repeated display of the
• Inoperative steering wheel
“Loading” screen at initial
(satellite) switches
unit start-up
• Voice recognition feature
• Bluetooth device pairing
inoperative
Loading Screen
failure
• Sirius/XM radio feature
inoperative.
The following information provides procedures for verifying the current head unit operating
software version number and when required, accessing and installation of the applicable update
files. The affected F10 Navigation unit part numbers and Faceplate ID numbers are listed below.
VEHICLE MODEL
HEAD UNIT PART NUMBER
FACE PLATE ID NUMBER
86271AL66A
FB664US
86271AL64A
86271FJ630
86271VA630
FB644US
FM634US
FV631US
Legacy & Outback
Impreza & XV Crosstrek
WRX
Face Plate ID
Number Location
Continued...
Bulletin Number: 15-182-15R; Revised: 08/11/15
Page 3
COUNTERMEASURE IN PRODUCTION:
The new logic was incorporated into production according to the table below:
FACE PLATE
ID NUMBER
STARTING VIN
DATE
LEGACY
OUTBACK
FB664US
F3025503
F3237248
9/29/2014
FB644US
F3027006
F3240780
10/6/2014
IMPREZA
XV CROSSTREK
F*011328
F*248058
FM634US
N/A
WRX
FV631US
TBD
MATERIALS REQUIRED:
2 empty 2GB, USB 2.0 storage devices (flash drives) will be needed to
perform these updates. The devices should be dedicated to storing and
transferring these updating files only. They also need to be no more than
4GB in size and contain a FAT32 file format before downloading update
files onto them.
SERVICE PROCEDURE / INFORMATION:
IMPORTANT REMINDER: Read through and understand this procedure COMPLETELY before
proceeding further.
Step 1: Version Check Procedure
Before proceeding with any updates, the currently installed software version must be determined. If
the latest software version (or later) is already installed, no updates are necessary. The Version ID
numbers for this procedure are found in the Version Check List table shown below. If the Version ID
numbers identified during the Version Check procedure are prior to (or lower than) those shown on
the table, proceed with the remainder of the software update beginning with Step 3.
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while
pressing the “AUDIO/TUNE” button 5 (five) times.
Press “AUDIO/TUNE” button 5 times
Continued...
Bulletin Number: 15-182-15R; Revised: 08/11/15
Page 4
•
•
Press “Service Information”
•
Press “Version Information”
•
Press “Push” next to AVN
Verify the current versions according to the “Version Check List” table shown below on page 6.
Use the down arrow to scroll to the bottom of the list for complete verification.
Continued...
Bulletin Number: 15-182-15R; Revised: 08/11/15
Page 5
If the software version is current (NU9011 for Legacy/ Outback NU9106 or higher for Impreza/
Crosstrek or NU9203 for WRX), press and HOLD the HOME button to exit the Diagnostic
Mode to complete the procedure as no updates are necessary. If no updates are necessary then
continue your diagnosis of the customer concern. If the Version ID numbers are prior to (lower
than) those shown on the table below, proceed with Step 2, preparing the USB memory (Flash
Drives) on page 7 then Step 3, the software update procedure on page 10.
NOTE: If you determine the updates are necessary, the Version Check procedure will need to be
performed again after the update installation to confirm the procedure was successful (Step 5, pg. 17).
Version Check List
•
LEGACY / OUTBACK
IMPREZA / XV CROSSTREK
WRX
86271AL64A & 86271AL66A
86271FJ630
86271VA630
NOR
NU9011
NU9106
NU9203
eSD
NU9011
NU9106
NU9203
POWER
02.4026
02.4026
02.4026
CAN
14.0012
n/a
n/a
POWER BOOT
02.4017
02.4117
02.4117
POWER VCL
02.0103
63.0105
69.0105
DB
NU9011
NU9106
NU9203
PRODUCT NUMBER
After performing the Version Check procedure, if updates are determined to be necessary, you will
need the 2 USB flash drives referenced above to download the Update Files onto.
All the F10 update files are accessible for downloading from Subarunet under:
Service>>Forms / Downloads>>Downloads for Audio/Navi page then clicking on the following
hyperlink:
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
The Subarunet page shown above will display and contains links to the update files 1 & 2 for each
model head unit.
NOTE: Do not download any files at this point. The file download procedures are supplied later
in this bulletin. The flash drives must be formatted before the Update Files can be downloaded onto
them. Proceed to Step 2 below for the flash drive formatting procedure.
Continued...
Bulletin Number: 15-182-15R; Revised: 08/11/15
Page 6
Step 2: Prepare the USB Memory (flash drive)
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TSB/Document ID: 15-182-15R
Replacement Service Bulletin Number:
MFR Communication Date: 2015-08-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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