NHTSA ID Number: 10092012
Manufacturer Communication Number: 15-172-14R
TSB/Document Date: 2017-02-16
Summary
THIS BULLETIN CONTAINS ILLUSTRATIONS OF EXCHANGE COMPONENTS AND THEIR MANUFACTURER AS WELL AS A DESCRIPTION OF THE PROPER EXCHANGE PROCEDURE. THE EXCHANGE PROGRAM POLICY CAN ALSO BE FOUND IN SECTIONS 8.4.9 AND 11.2.10 OF YOUR CLAIMS POLICIES AND PROCEDURES MANUAL FOUND IN SUBARUNET. 2015MY SUBARU
VEHICLES
Assy. w/Harman
Kardon
Fujitsu Ten
Face Plate ID No.
FF656US
Forester
Audio, Navigation
and Satellite
Unit Assy.
Fujitsu Ten
Face Plate ID No.
FF676US
Forester
Audio, Navigation
and Satellite Unit
Assy. w/Harman
Kardon
Fujitsu Ten
Face Plate ID No.
FF696US
BRZ
Audio, Navigation
and Satellite Unit
Assy. w/ Harman
Kardon
Face Plate ID No.
FA643US
Fujitsu Ten
86271SG640
Audio with SD Card
SD Card Part No.
86283SG640
86271SG650
Audio with SD Card
SD Card part No.
86283SG640
86271SG670
Audio with SD Card
SD Card Part No.
86283SG670
86271SG690
Audio with SD Card
SD Card part No.
86283SG670
86271CA640
Audio with SD Card
SD Card Part No.
86283CA640
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15
Page 6
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
Legacy/Outback
Audio Assy.
Clarion
86201AL60A
Legacy/Outback
Audio and
Satellite Unit
Assy.
Clarion
86201AL61A
Legacy/Outback
Audio Assy.
Clarion
86201AL62A
Fujitsu Ten
86201AL64A
Display Audio
Only
Fujitsu Ten
86201AL66A
Display Audio
Only
Fujitsu Ten
86271AL64A
Legacy/Outback
Audio and
Satellite Unit
Assy.
Face Plate ID No.
FB664UM
Legacy/Outback
Audio and
Satellite Unit
Assy. w/Harman
Kardon
Face Plate ID No.
FB664UM
Legacy/Outback
Audio, Navigation
and Satellite Unit
Assy.
Face Plate ID No.
FB644US
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15
Page 7
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
Fujitsu Ten
86271AL66A
Impreza/XV
Crosstrek
Audio &
Navigation Unit
Clarion
86201FJ640
Impreza/XV
Crosstrek
Audio &
Navigation Unit
Clarion
86201FJ650
Fujitsu Ten
86201FJ660
Display Audio Only
Fujitsu Ten
86271FJ630
Legacy/Outback
Audio, Navigation
and Satellite Unit
Assy. w/Harman
Kardon
Face Plate ID No.
FB664US
Impreza/XV
Crosstrek
Audio &
Navigation Unit
Face Plate ID No.
FM664UM
Impreza/XV
Crosstrek
Audio &
Navigation Unit
Face Plate ID No.
FM634US
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon Exchange Number Example…4MW741
R.A. Number (1 Digit 2 Letters 3 Digits)
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15
Page 8
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION
AND HOURS OF OPERATION
Harman Kardon Service Center is open from 8am-8pm Eastern Time at
1-800-448-0944
VEHICLE APPLICATIONS - POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
WRX/Sti Power
Amplifier Assy.
Harman Kardon
86221VA010
Forester Power
Amplifier Assy.
Harman Kardon
86221SG010
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AL71A
AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange
Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty”
exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by
providing a prompt exchange with a quality factory serviced audio unit which has been
refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal
failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with
the manufacturer to determine exchange eligibility.
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15
Page 9
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the
front faceplate ID Number)
Customer Complaint
Customer Last Name
Clarion: 1-800-347-8933
•
The program includes 2002 and later model years based on availability
•
Exchange cores will be shipped UPS Ground within 72 hours.
•
Clarion offers a 1 year manufacturer’s warranty on these exchange units.
•
Clarion will invoice the dealer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
Cores must be returned to Clarion within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will issue a debit to the
dealership
•
There will be a restocking fee of 20% for all unused returned cores. Retailer will be
invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic: 1-800-228-0473
•
The program includes 2002 and later model years based on availability
•
Exchange cores will be shipped UPS Ground within 72 hours
•
Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
•
Retailers will be invoiced by Panasonic for the cost of the exchange unit
•
Payments are to be made directly to Panasonic
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement exchange program for
some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist
under the category of Dealer Cost found in subarunet….. Service…..Forms.
•
The Kenwood Service Center should be contacted preferably through the Kenwood
Exchange Request Diagnostic Checklist (https://www.fthgroupinc.com/service/
request_oem_subaru_us_dealerconfirm.php) for the available unit.
Those units which are not available as an exchange may be repaired by Kenwood. The
instructions to proceed with the repair process are noted below.
•
The retailer places the repair request with the Kenwood Service Center and pays a
minimum analysis and shipping fee.
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15
Page 10
•
The retailer removes the unit from the vehicle and sends it to the Kenwood Service
Center for repair.
•
The Kenwood Service Center analyzes the unit and informs the dealer of additional
repair costs. Repair costs will vary depending on the condition of the unit.
•
If the customer does not agree to additional costs, the unit is returned to the retailer
“as is” with no additional charges.
•
If the customer agrees to the repair, Kenwood invoices the dealer and payments are to
be made by the retailer directly to Kenwood.
•
The Kenwood Service Center repairs the unit and returns it to the retailer.
Fujitsu Ten 1-800-237-5413
•
The program includes 2010 and later model years based on availability
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
Fujitsu Ten will invoice the dealer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Fujitsu Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Bulletin Number: 15-172-14R; Revised: 07/29/15
Page 11
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TSB/Document ID: 15-172-14R
Replacement Service Bulletin Number:
MFR Communication Date: 2015-07-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
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