ATTENTION:

CLAIMS PERSONNEL q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

© 2015 Subaru of America, Inc. All rights reserved.

GENERAL MANAGER q
PARTS MANAGER

q
q

SERVICE BULLETIN
APPLICABILITY:

2015MY Subaru Vehicles

SUBJECT: 2015 Exchange Component Identification
and Procedures

NUMBER:
DATE:
REVISED:

15-172-14R
09/26/14
07/29/15

INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well
as a description of the proper exchange procedure. The exchange program policy can also be
found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in
subarunet.

CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts
Warranty the Exchange Program provides for replacement of a defective unit from the
manufacturer.
In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will
be supplied rather than a remanufactured unit. If the Service Center is unable to provide a
new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to
placing an order for further instructions.
Replacement of a new unit, other than new units supplied through the exchange program,
requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-7822782. An authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.

EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1. The defective chassis should remain in the vehicle until the exchange unit is installed.
2. Contact the applicable Service Center with the following information:
•
•
•
•
•
•
•
•
•
•

Retailer Code
Retailer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number. Clarion requires
the front faceplate ID number.
Customer Complaint
Customer Last Name
continued...

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-172-14R; Revised: 07/29/15

SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Page 1

At this time, the Service Center will issue an exchange number. It is required that this
number be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours.
If the exchange chassis is not received within 5 days, call the Service Center. Provide
the operator with the exchange number when making inquiries.
3. Install the exchange unit as soon as possible upon receipt. Return the defective
chassis to the manufacturer within 30 days. Return freight charges may be claimed
as sublet, provided the repair was performed under the terms of the Basic New Car
Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned
within 30 days, contact the Service Center. Reference the exchange number and explain the
circumstances causing the delay. An extension will be granted or the retailer will be instructed
to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for
the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the
exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange
Request Form must be included in the core return package. Failure to use proper packaging
could result in a “charge back” for the cost of the exchange unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the
manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added
Security Section 11.2.10

MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion Service Center is open from: 8am-5:30pm Eastern Time at 1-800-347-8933. An
Exchange fax form is also available. This form is found on Subarunet/Service/Forms/
Exchange Forms.
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.
The Exchange Fax Form is found on Subarunet/Service, Forms/Exchange Forms. You
can also place your order on the web at http://www.f10ncs.com
NOTE: Beginning with the 2015 model year, some Fujitsu Ten Legacy and Outback
Audio units will not include navigation; therefore, no SD card will be applicable.
Audio/Navigation/Satellite
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.
The Exchange Fax Form is found on Subarunet/Service/Forms.
NOTE: Beginning with the 2015 model year, the Legacy and Outback Audio/Navigation
units use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the
defective unit. The existing SD Card will function properly with the exchange unit
provided.
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15

Page 2

Power Amplifier
Harman Kardon Service Center is open from 8am-8pm Eastern Time at
1-800-448-0944

RETURN OF LODGED CD’S
In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the
CD. Please use the following procedure:
1.

Follow the normal exchange procedures for requesting a replacement unit.

2. For the lodged CD, record a daytime telephone number where the customer can be
reached and retain in the customer’s file.
3. Remove the defective unit from the vehicle and return it to the manufacturer. The
CD that has been successfully removed by the manufacturer will be returned directly
to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the
customer when the CD(s) are returned.
NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer
through the retailer at $15.00 per damaged CD. The retailer must in turn reimburse the
customer. Only commercially produced CD(s) can be included in the reimbursement program.

SATELLITE ACTIVATION INSTRUCTIONS
If you need to perform a warranty exchange on any radio that is factory equipped with satellite
radio, please follow the instructions below. Going through the process will ensure that any fee
for the new radio is waived and will ensure your customer continues to receive their satellite
radio programming without any interruption of service.
Step 1. Call Sirius XM Dealer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on
this radio to the new Radio ID. Confirm with the agent that the old Radio ID has
been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the
Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio
and confirm the radio is working. Retailers can also perform a signal refresh if
necessary by entering in the Radio ID into the following URL, www.siriusxm.
com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing
radio ID number.
continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15

Page 3

EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER
PHONE NUMBERS FOR AUDIO / NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit
with an exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted, and at that time,
the Service Center will issue an exchange number. It is required that this number be provided
upon claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service
Center for each manufacturer.

AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example (ERS#)........................ 0000000001
Fujitsu Ten Exchange Number Example (Claim ID)............ 5YB000000

AUDIO SERVICE CENTER CONTACT INFORMATION AND HOURS
OF OPERATION.
Clarion

1-800-347-8933

8am-5:30pm Eastern Time

Fujitsu Ten

1-800-237-5413
http://www.f10ncs.com

7am-5pm Pacific Time

VEHICLE APPLICATIONS - AUDIO / NAVIGATION
ILLUSTRATION

DESCRIPTION &
APPLICABILITY

MANUFACTURER

PART NUMBER

WRX / WRX STI
Audio Assy.
w/Satellite
Built-In

Clarion

86201VA620

WRX / WRX STI
Audio Assy.
w/Satellite
Built-In

Clarion

86201VA630

continued...
Bulletin Number: 15-172-14R; Revised: 07/29/15

Page 4

ILLUSTRATION

DESCRIPTION &
APPLICABILITY

MANUFACTURER

PART NUMBER

WRX / WRX STI
Audio Assy.
w/Satellite
Built-In

Clarion

86201VA720

WRX / WRX STI
Audio, Navigation
and Satellite Unit
Assy. w/Harman
Kardon

Fujitsu Ten

Face Plate ID No.
FV619US
WRX / WRX STI
Audio, Navigation
and Satellite Unit
Assy. w/Harman
Kardon

Fujitsu Ten

Face Plate ID No.
FV629US

WRX / WRX STI
Audio, Navigation
and Satellite Unit
Assy. w/Harman
Kardon
Black plate (265,1)

Audio/Audio set

& Type A audio set (if equipped)

Fujitsu Ten

Audio/Audio set

北米Model "A8190BE-B" EDITED: 2013/ 3/ 22

Bulletin Number: 15-172-14R; Revised: 07/29/15

886271AV620
Audio with SD Card
SD Card Part No.
86283VA620

86271VA710
Audio with SD Card
SD Card Part No.
86283VA600

5

Clarion

86201SG600

Clarion

86201SG620

5-5

The audio set will operate only when the
ignition switch is in the “ACC” or “ON”
position.
. Power and audio controls: refer to page
5-10
. Radio operation: refer to page 5-13
. CD (compact disc) player operation:
refer to page 5-20
. Auxiliary input jack: refer to page 5-26
. USB storage device/iPod® operation:
refer to page 5-28
– CONTINUED –
. Bluetooth® audio: refer to page 5-36
. Hands-free system: refer to page 5-39

Forester
Audio Assy.

SD Card Part No.
86283VA600

5-5

The audio set will operate only when the
ignition switch is in the “ACC” or “ON”
position.
. Power and audio controls: refer to page
5-10
. Radio operation: refer to page 5-13
. CD (compact disc) player operation:
refer to page 5-20
. Auxiliary input jack: refer to page 5-26
. USB storage device/iPod® operation:
refer to page 5-28
. Bluetooth® audio: refer to page 5-36
Black system:
plate (265,1)
. Hands-free
refer to page 5-39

Forester
Audio Assy.

& Type A audio set (if equipped)

86271VA610
Audio with SD Card

5

continued...

Page 5

ILLUSTRATION

DESCRIPTION &
APPLICABILITY

MANUFACTURER

PART NUMBER

Foresterudio
Assy.
w/Satellite
Built-in

Clarion

86201SG640

Forester
Audio, Navigation
and Satellite
Unit Assy.

Fujitsu Ten

Face Plate ID No.
FF646US
Forester
Audio, Navigation
and Satellite Unit