Add 8 liters of fuel in the tank.
Measure again the resistance between the PINs of the
fuel level sensor connector (component side wiring).
Write the "Resistance with 8 liters" value in the appropriate
field of the technical data sheet.
Is the "Resistance with 8 liters" value different from the
the value of "Resistance at workshop admittance"?
YES,
the values are the
different
The fuel level sensor works
correctly.
It is NOT necessary to
replace the component.

NO,
the values are the
same
It is necessary to replace the
fuel level sensor. Fill in a
YouTech request enclosing
pictures of the values
detected with the
multimeter.

Proceed with STEP 4

Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)

Electronic Service Bulletin SRV-ESB-16-003
STEP 4

Does the "Resistance at workshop admittance" value comply with the values indicated in the table?
Model

Comparison values
"Resistance at workshop admittance" STEP 4 [Ω]

Multistrada 1200 MY10-17

> 440

Multistrada 1200 Enduro MY16-17

< 47 000

Diavel MY15-17

> 255

XDiavel MY16-17

< 47 000

YES, the value detected complies with
the reference value listed in the table

NO, the value
detected does NOT
comply with
the reference value
listed in the table

Remove all fuel present in the tank.
Do NOT remove the tank of the motorcycle during this operation
to avoid releasing the inner float of the sensor.
Measure the resistance again. In the appropriate field of the technical
data sheet, write the "Resistance after emptying" value.
Does this value fall within the range indicated in the table?
Model
Multistrada 1200 MY10-17
Multistrada 1200 Enduro MY16-17
Diavel MY15-17
XDiavel MY16-17
YES, the value falls within
the range indicated
in the table
The fuel level sensor works
correctly.
It is NOT necessary to
replace the component.

Resistance after emptying [Ω]
400 ± 40
51 000 ± 4 000
240 ± 15
51 000 ± 4 000

NO, the value does NOT fall
within the range indicated
in the table
It is necessary to replace the fuel level
sensor. Fill in a YouTech request
enclosing pictures of the values
detected with the multimeter.

Go back to STEP 2

Fuel Level
L
Sensorr Verification
n Procedure
Mode
els: Multistra
ada 1200 Model Year 15
5-17 (all mod
del and coun
ntry versionss)
Multistra
ada 1200 Mo
odel Year 10
0-14 (all mod
del and coun
ntry versionss)
Multistra
ada 1200 En
nduro Model Year 16-17 (all country versions)
Diavel Model
M
Year 15-17 (all mo
odel and country version
ns)
XDiavel Model Year 16-17 (all m
model and co
ountry versio
ons)

Elec
ctronic Service Bulletin SRV-ESB--16-003

A
At the end off the diagnos
sis procedurre, carry out the "Fuel le
evel reset" prrocedure fro
om the "Settings" section
n
off the self-diagnosis of the BBS, iff possible. This adjustm
ment is avaailable todayy only for the following
g
m
models:
 XDiavel Model Ye
ear 2016 and
d 2017;
 Multis
strada 1200 Enduro Mod
del Year 2016 and 2017..
able of the re
esistance va
alues of the ffuel level se
ensor both w
with empty and full tank:
Find below a summary ta
Empty tank resisttance [Ω]

Full ta
ank resistan
nce [Ω]

(it corresponds to
o the all
dow
wn float possition)

(it corre
esponds to tthe all up
float positio
on)

Multistrrada 1200 MY10-17
M

400 ± 40

5
51 000 ± 400
00

Multistrada 1200 Endurro MY16-17

51
5 000 ± 4 0
000

240 ± 15

Diavel MY15-1
17

240 ± 15

5
51 000 ± 4 000

XDiavel MY16--17

51
5 000 ± 4 0
000

800 ± 50

Model

NOTE
At the low
wer ranges of
o the Multis
strada MY10
0-17 and Diaavel MY15-17
7 fuel level ssenor
the resisttance is not linear, in reg
gards to floa t position. A
As such, it is possible forr the
measured
d resistance to be outsid
de the value
es listed in th
he above tab
ble. It is criticcal,
therefore, to exactly follow
f
the in
nstructions p
provided, to avoid errone
eous resultss.
B
Beginning 7/19/2016 fo
or any fuel level sensor warrantty request iit will be n
necessary to
o deliver to
o
our Service
e Area Manger the tec
chnical data
a sheet for tthe requestt of fuel lev
vel sensor rreplacement
yo
under warra
anty (SRV-E
ESB-16-003 Attachmen
nt.pdf). Thiss will allow us to bette
er identify a
and analyze
e
he real faultts.
th
This sheet must be filled in every part and attach
hed (in eithe
er pdf formatt, or an imag
ge of picture
e of the form
m
w
pre--authorization YouTech rrequest. You
ur Service A
Area Manage
er will assess
s
filled in by hand) to the warranty
he request according
a
to the informa
ation specifiied in it and
d may reque
est return of the fuel levvel sensor to
o
th
th
he factory fo
or quality analysis. Any fuel level sensor
s
repla
acement pe
erformed without a pro
operly filled
d
in
n YouTech request with
w
attach
hed technic
cal data sh
heet for th
he requestt of fuel le
evel sensor
re
eplacementt may be su
ubject to rejection or ch
hargeback o
of the NDCS
S claim.

Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)

Electronic Service Bulletin SRV-ESB-16-003

Technical data sheet for the request of fuel level sensor replacement under warranty (SRV-ESB-16003 Attachment.pdf)

Fill in the fields with the motorcycle data

Fill in the fields relevant to the
measurements carried out during test

Warranty reimbursement rules
Reimbursement for authorized fuel level sensor replacements will be according to the following rules:
 Motorcycle is covered by warranty: reimbursement will be through the normal warranty channels NORM type of NDCS claim;
 Motorcycle is not covered by warranty: it is necessary to check that the maintenance history of the
motorcycle is complete and, if this is the case, ask for a reimbursement of the component only (labor
excluded) - GWIL type of NDCS claim;

Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)

Electronic Service Bulletin SRV-ESB-16-003

For the operations performed to fill in the Technical data sheet for the request of fuel level sensor
replacement you will be reimbursed for a labor time of 12 minutes (2UL); you can request a warranty
reimbursement by providing the information below:
Operation Code

3 – 999 – 059

We would like to remind you that the components replaced under warranty must NOT be scrapped and
must be kept for at least 90 days, as it could be necessary to return the replaced sensors to DMH for
further analysis. Should this be the case you will be contacted by your Service Area Manager.

Best regards,
Ducati North America
Service Department