NHTSA ID Number: 10080095
Manufacturer Communication Number: TSB-ELE-081-R2
TSB/Document Date: 2016-09-15
Summary
TSB: UVO SYSTEM UPGRADE - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE UVO SYSTEM ON SOME 2013MY SOUL (AM), SORENTO (XM), OPTIMA (TF/QF), RIO (UB) AND SPORTAGE (SL) VEHICLES TO IMPROVE BLUETOOTH CONNECTIVITY.
GROUP
Electrical
MODEL
2013MY Soul (AM)
2013MY Sorento (XM)
2013MY Optima (TF/QF)
2013MY Rio (UB)
2013MY Sportage (SL)
NUMBER
DATE
081 (REV 2, 01/15/2016) April 2015
TECHNICAL SERVICE BULLETIN
UVO SYSTEM UPGRADE
SUBJECT:
NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure for upgrading the UVO system on some 2013MY Soul
(AM), Sorento (XM), Optima (TF/QF), Rio (UB) and Sportage (SL) vehicles to improve
Bluetooth connectivity.
USB Update Drive
GDS - Audio Update Module (AUM)
File Under:
Circulate To:
x General Manager
x Service Advisors
x Technicians
x Service Manager
x Parts Manager
x Body Shop Manager Fleet Repair
Page 2 of 10
UVO SYSTEM UPGRADE
SUBJECT:
NOTE: Two different UVO upgrade procedures are included in this TSB.
Procedure 1 – “Forced-Update” Method: Perform this procedure first. If the system does
not display the UVO USB Downloader screen (Page 3, step 6), refer to the
Troubleshooting Matrix on Page 9.
Procedure 2 – “Standard-Update” Method: This standard UVO upgrade procedure is to
be used on units in this Service Action that fail to initiate under procedure 1.
NOTICE
Delete all paired phones from the UVO system; delete UVO from all phones.
If you do not delete phones, the phone(s) will still show and act as paired,
but performance or functional issues may occur. Anytime a software update
is performed to either a paired phone or the UVO system, the pairing should
be deleted from both phone and UVO system and then pair again after
update.
A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GR8-1299 system be used, in
ECM mode, during charging. Do NOT connect any other battery charger to
the vehicle during audio head unit upgrade.
Updating the UVO system may require 10-15 minutes.
An AUM update is now available on GDS.
Procedure 1: “Forced-Update” Method
1. Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
If performing the update using the GDS AUM, refer to TSB SST 032 or click on User’s
Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen
instructions.
TSB: ELE 081 (REV 2) Various Models April 2015
Page 3 of 10
SUBJECT:
4.
UVO SYSTEM UPGRADE
If performing the update using a USB
stick, obtain the 13MY UVO upgrade
USB stick (shown to the right) from
your Service Manager and insert it in
the vehicle’s USB port.
NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.
5.
Once the AUM initialization process is
complete, or after having inserted the
USB upgrade stick, PRESS and HOLD
the CD EJECT, FM/AM and the
eServices buttons, then, insert a ball
point pen in the RESET button.
RESET
NOTICE
Images shown are for reference
purposes ONLY and may vary by
model.
6.
The head unit will enter the UVO USB
Downloader
mode
and
begin
downloading the upgrade from the
USB stick or AUM.
UVO USB Downloader V0.5
Hyundai
Mobis
Disconnecting the power during the updates may result in
data loss or damage. Please wait until the update is complete.
>>>>>>>>>>>>>>>
038%
NOTICE
If the USB Downloader fails to
download the upgrade, press the
Reset button and restart the
procedure from step 3 or 4. If the
upgrade download continues to
fail, refer to the Troubleshooting
Matrix on Page 9.
TSB: ELE 081 (REV 2) Various Models April 2015
Page 4 of 10
SUBJECT:
UVO SYSTEM UPGRADE
7.
When the download shows 100%
complete, press the RESET button,
using a ball point pen, to restart the
system.
8.
The UVO system will automatically
restart and the update will proceed.
NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.
9.
After update is complete, the display
shown on the right will appear for a few
moments; then the UVO system will be
restarted again.
10.
After the system has restarted, press
the SETUP button on the head unit.
TSB: ELE 081 (REV 2) Various Models April 2015
Page 5 of 10
UVO SYSTEM UPGRADE
SUBJECT:
11.
Touch System icon on the screen.
12.
Touch System Information button on
the screen.
13.
Check to ensure the new software
version matches the information in the
table below.
Original Software Version
1.MP.9.020
1.MP.9.020
TSB: ELE 081 (REV 2) Various Models April 2015
Page 6 of 10
SUBJECT:
UVO SYSTEM UPGRADE
Procedure 2: “Standard-Update” Method
1.
Press the “SETUP” button.
2.
Touch the “System” icon on the
screen.
3.
Press System Information.
TSB: ELE 081 (REV 2) Various Models April 2015
Page 7 of 10
UVO SYSTEM UPGRADE
SUBJECT:
4.
Prior to performing the upgrade, check
to ensure the software version is at or
below the information shown in the
table below. After checking the
software version, press the Update
button to continue.
1.MP.9.018
Original Software Version
1.MP.9.018 (or lower)
5.
Press the Yes Button.
1.MP.9.018
1.MP.9.021
6.
The software update will take
approximately five (5) minutes to
complete.
NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.
TSB: ELE 081 (REV 2) Various Models April 2015
Page 8 of 10
UVO SYSTEM UPGRADE
SUBJECT:
7.
Once the upgrade is complete, the
system will restart automatically.
8.
Repeat steps 1~4 to check the
software version. Make sure the
software
version
matches
the
information shown in the table below.
Original Software Version
1.MP.9.021
1.MP.9.021
9.
Restore the customer’s radio presets as recorded in step 2 (Page 2).
10.
Verify proper system operation by obtaining the customer’s phone(s) and pairing it(them)
with the system.
TSB: ELE 081 (REV 2) Various Models April 2015
Page 9 of 10
UVO SYSTEM UPGRADE
SUBJECT:
Troubleshooting Matrix
Update
Type
Forced
Update
Action
Pressed
reset while
holding
Eject +
FM/AM +
Jukebox
buttons
Concern
System reboots but
goes to UVO screen.
(never shows UVO
Update screen “UVO
USB Downloader)
Figure
Solution
User may not have
performed the Eject +
FM/AM + Jukebox + Reset
button procedure correctly,
resulting in normal system
reboot. Perform procedure
again.
If certain that Eject +
FM/AM + Jukebox+ Reset
buttons were correctly
pressed, and UVO USB
Downloader screen is not
displayed, proceed to
Standard-Update on Pg. 6.
Standard
Update
Inserted
USB
(Setup ->
System ->
System info
-> Update)
System displays the
UVO USB
Downloader screen
but shows “Program
download failed”
Perform the Eject + FM/AM
+ Jukebox + Reset
procedure again
System displays the
UVO USB
Downloader screen
but shows “USB
update not found”
Verify that the USB drive
contains files and is NOT
blank. If the USB is blank,
order a replacement
through Snap on Business
Solutions at
888-542-1011
“No updating file or
damaged. Please
check the file and
retry” pop-up
message appears on
the screen
If the USB drive is blank,
open a Techline case or
order a replacement USB
drive through Snap on
Business Solutions
(888-542-1011)
Update screen is
displayed but the
update stalls for an
extended period of
time (over 40 mins.)
Press Reset button and
perform the update again.
If update fails and the head
unit is locked up, open a
Techline case
The system displays
a black screen after
rebooting for an
extended period of
time (over 40 mins.)
Press Reset button and
Attempt update again.
If update fails and head unit
will not power up, open a
Techline case
TSB: ELE 081 (REV 2) Various Models April 2015
Page 10 of 10
UVO SYSTEM UPGRADE
SUBJECT:
REQUIRED PARTS:
Part Name
Desc.
USB Upgrade Drive
Comments
Figure
Additional USB sticks
can be ordered through
Snap-on Equipment
Solutions at (888) 542-1011
13MY UVO Upgrade
AFFECTED VEHICLE PRODUCTION RANGE:
Model
Production Date Range
Soul (AM)
Sorento (XM)
Optima (QF)
2013MY
Optima (TF)
Rio (UB)
Sportage (SL)
WARRANTY CLAIM INFORMATION:
N Code: N50 C Code: C98
Claim
Type
Causal
P/N
Qty.
Repair
Description
96120
2K000
(ELE 081)
UVO Upgrade
(AM)
96120
2PAA0
(ELE 081)
UVO Upgrade
(XMa)
96164
2T000
0
Labor Op
Code
Op Time
Replacement
P/N
Qty.
28325F11
0.3
M/H
N/A
0
(ELE 081)
UVO Upgrade
(QF)
W
96164
2T000
(ELE 081)
UVO Upgrade
(TF)
96110
3W500WK
(ELE 081)
UVO Upgrade
(SL)
96595
1W400
(ELE 081)
UVO Upgrade
(UB)
TSB: ELE 081 (REV 2) Various Models April 2015
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TSB/Document ID: TSB-ELE-081-R2
Replacement Service Bulletin Number:
MFR Communication Date: 2016-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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